Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

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Comes with Training Included

dVinci Interactive

When I buy a new product, I’m often surprised how primitive the approaches are to educating me about my purchase. They have “video tutorials” for iTunes on their website, but they are not of the quality you’d expect from Apple. Seems like everyone has “support,” “FAQs” and “troubleshooting” but very few have “here’s how to use your new (insert product here.)” Training product training

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Cases in custom content development: tentative suggestion 2 - never regard a job as finished

Clive on Learning

Once you'd pressed the CDs and mailed them out to paying customers, you did not want to be finding serious bugs. By and large this process is working and no software vendor or customer would want to return to the old system. Because videodiscs and CDs are offline media and hard to maintain, it's not surprising that a model similar to that used for film production and desktop software development was applied. Some work has to be right first time.

Your quick guide to positive overall learning experiences


Back in the day, this is what old school iTunes looked like. RIP old iTunes. You want each pocket of your organization to enjoy the work that they do just as much as external customers enjoy what it is that you do. If you’ve ever seen NBC’s popular show The Office (U.S.),

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How to use Training Programs to Build your Brand

The Learning Dispatch

Your customers are tuning out - they are ignoring emails, downloading and listening to music through iTunes, Spotify , Rhapsody, using DVR's to fast forward through commercials. Customer training can be used to: Build trust in your brand, especially if you are careful to offer real, unbiased training that is not a sales pitch in disguise.

This Week on #TalkTech: Write or Die, Balloon Brigade, and DragonBox

Bottom-Line Performance

This app takes a black hat approach, with a tagline of “Putting the Prod back in Production.”. You even can customize the punishment the app doles out – everything from prompts to remind you to continue working up to deleting your work if you don’t meet your goal.

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Publishing Success with Digital First Publishing – Part 2

Magic EdTech

It gives users brand control as well as custom styles for different types of content. Its goal is to support ebook publishers by making the publishing process scalable from creation through production and distribution. Apple launched Apple iBooks Author in 2012 to support its iBooks and iTunes platforms. Published ebooks can be distributed over iBooks or iTunes U or offered for free distribution. Rich Digital Media Design – TO IMPROVE PRODUCT EXPERIENCE AND FEEL.

Watch Interactive Videos on Your iPad…Offline!

TechSmith Camtasia

John has a great deal of knowledge and pushes Camtasia Studio, often using it in creative ways with other products and services. Use iTunes to transfer the zipped production folder to GoodReader on your iPad. Alternatively, you can go down the Custom Production path.

Video Marketing on Social Media: 5 Ways To Maximize Your Efficiency

TechSmith Camtasia

However between Facebook, YouTube, Instagram, iTunes and all the other growing social networking platforms, this can be a daunting task. Cater the video toward the different target audiences that would be interested in your product. Don’t Forget iTunes.

Training Plan For iPhone Application Development

Upside Learning

Regarding videos : After registering to free iPhone development program you can download and view related videos through iTunes. You can also create custom table control like this. This training plan if properly implemented can help you create productive and utility kind of applications. Right now, everyone wants to develop applications for mobile devices and in particular for the iPhone, as it has changed the way we look at mobile devices.

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My iPhone Apps for Learning Solution 2010 -

Corporate eLearning Strategies and Development

Then its time to start thinking about how you are going to be the most productive at the event. Bento [ iTunes Link ] This could certainly be a blog post all to itself. Evernote [ iTunes Link ] and reQall [ iTunes Link ] These apps are synched very nicely together.

Scale Well Podcast


You can then track their health over time, and work out customized health goals for each client based on the solid data that Nudge Coach provides. You can watch the podcast below, or download the episode from iTunes. Nudge Coach Health Tracking.

Scale Well Podcast


You can then track their health over time, and work out customized health goals for each client based on the solid data that Nudge Coach provides. You can watch the podcast below, or download the episode from iTunes. Nudge Coach Health Tracking.

Scale Well Podcast


You can then track their health over time, and work out customized health goals for each client based on the solid data that Nudge Coach provides. You can watch the podcast below, or download the episode from iTunes. Nudge Coach Health Tracking.

Hello from Our New VP of Partnerships and Distribution Strategy


Following in the footsteps of such platforms as iTunes, eBay, Amazon, and Alibaba, we are putting marketplace dynamics to work for the benefit of our customers. Customer Delight. It’s whatever the customer wants, however they want it.

PODCAST 109: Forget Checkboxes and Focus on Asking Better Questions with Patrik Svanström

Sales Hacker Training

Why you need a combined top-down, bottom-up alignment to the customer decision processes. We’re on iTunes. Why you need a combined top-down, bottom-up alignment to the customer decision processes [13:47]. Then you had a cool product and it did deliver the value.

Foresight is 2020: Looking Ahead to 2020’s Compliance Training Trends

Interactive Services

Consider last year’s rash of Apple gift card scams , where fraudsters compelled victims to make false emergency payments over the phone by purchasing Apple App Store and iTunes gift cards – some for thousands of dollars.

Top 20 Learning Management Systems 2013-14

eLearning 24-7

Numerous vendors posted a full demo of their product on my site. SSO, custom domain, HTTPS:// all included at no additional charge. Bonus – mobile app can be customized with client’s logo. #14 Also like the ability to capture video via an iPhone or iPad – app is available in iTunes. No setup fees, easy to use, native apps available via iTunes and Google Play. Enjoy the ability to create custom dashboards on the learner side.

Seven Ways to Use the iPad for Workplace Learning

Upside Learning

I am the fence sitter, I’ll be the first to admit that Apple doesn’t just make a product, it creates a user experience and there is much to learn from Jobs and company. Video is effective for learning; customized high definition, anytime video will have a greater idea. Does it support a media service other than iTunes? The iPad is here.

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Podcasting to Accelerate Sales for Course Creators with Craig Hewitt from Castos


Castos is a podcast hosting platform that allows you to host your audio files and create your RSS feed, and that is what can be sent out to platforms like iTunes. It’s for an hour’s worth of work, and then you have somebody handle all the backend production stuff.

Are learning experiences only for an LXP?

eLearning 24-7

Next, came iTunes, which went from just music to e-books, movies and eventually podcasts. Now, they have dumped iTunes and split into three different streams of content for purchase, yet still sell hardware and oh yeah, an operating system. A grocery chain, and uh, with those planes, what is to stop them from starting delivery services not just for their own products, but going up against UPS or FedEx? Those multi-tenant customers (aka extended enterprise).

Organizing Your Courses in eFrontPro


But they were all designed to work together to make your life easier, based on our research into how you use our products. If you have used iTunes in the past, think of it as something like the “Smart Playlist” feature.

Four LMS Trends whose hype isn’t meeting reality

eLearning 24-7

What LMS vendors are not doing is incorporating products that people can win with all those wonderful points. . I give a huge Kudos to Blue Volt, who was the first vendor to have the points called $BlueBucks tied to this gift card company – that the customers could buy to give to their top leaders. . Nor are vendors offering a store whereas customers – clients can purchase items ahead of time to enable learners to use their points toward some items.

Get the 2012 Lectora User Conference Mobile App


Products. Custom Development Services. Custom Content Creation. Live Product Demonstrations. Customer Support. Product User Guides. To download this free and easy-to-use mobile app, visit the iTunes Store or Google Play and search for “LUC 2012.”.

NexGen Learning System Grid 2018-19

eLearning 24-7

For example, I like Thought Industries as a customer training LMS, but the platform is missing items for NexGen, which is suprising because it has the modern UI, which folks would thus assume, oh, it must be NexGen. . Welcome. Welcome. .

Association LMS eCommerce: How to Lift Online Learning Sales

Talented Learning

For example, an AMS usually supports online purchasing of various “products” such as memberships, event registrations, workbooks and journals. 2) Deploy learning product selling capability via the AMS storefront, and upon purchase provide single sign-on access to content via LMS.

Takeaways from #LTUK18

eLearning 24-7

There were VR vendors too – pitching customized VR content. MindTools which had a nice size booth, friendly folks and an impressive list of clients was an intriguing product. Anyone who attended it, could concur with – Chaos.

Top 11 to 20 Authoring Tools for 2013

eLearning 24-7

Camtasia 8, Snag-it 1, ReviewLink (a fantastic product – but only for 10 courses? A product that has constantly appeared throughout 2013. Nice set of features, a detailed tree or hierarchy approach and apps available in iTunes and Mac store. Can a newbie us this product?

DevLearn, Reflected #dl10

Learning Visions

Life as a booth babe At the Kineo booth, we were busy on the stand talking about Totara – the new open source LMS for corporates – and showing off some our custom eLearning projects. I showed off a project I did for Paul Mitchell – a Moodle learning portal for sales reps complete with a program on color basics, interactive product knowledge br ochures, a virtual salon to apply what they’ve learned and convince a salon owner to go with their products, and a final challenge.

E-Learning on the Move at Greyhound

CLO Magazine

Last year, the bus company decided to switch from focusing on classroom sessions to e-learning programs that teach leadership skills, customer service and team cooperation when and where employees need it. Since the switch the company has seen a drop in customer complaints, Quinten said. Don Spear, president and CEO of the company, said that from the beginning its goal was to make purchasing e-learning programs as “simple as getting a song from iTunes.”

NextGen LMS Features (Now and Later)

eLearning 24-7

Thus, just saying modern UI and adding as a result a great user experience is thoughtful, but seriously, how many times have you seen a product that looks cool, but whose user experience stinks? Mobile – Native app, available in iTunes, Google Play (Android), ability to view and take courses, content, assessments and whatever else you choose. This refers to the ability to add filters/use filters when building your custom reports.

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LIVE from the Lectora User Conference: Keynote Jeremy Gutsche


Products. Custom Development Services. Custom Content Creation. Live Product Demonstrations. Customer Support. Product User Guides. In all industries, innovation starts by observing your customers,” said Gutsche. Products. Product User Guides.

One Step Behind

eLearning 24-7

Those products were ahead of their peers and suffered fates , because the industry as a whole, held back. . Boxee just recently launched an app for iTunes that does not require you to own their set to box. will see it later this year, and it is an app, which you download through iTunes, so you can view BBC programming including Dr. Who, right on your mobile device (preferably a tablet).

Corporate Forecasts for 2018 (E and I)

eLearning 24-7

This year’s top KRT is Minds-I , which is available for DL in the iTunes and Google Play store. Globally expect a low percentage of learning systems that get acquired (either by another learning system vendor, e-learning group (say a custom development org.)