Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

We’ve been shortlisted for three Training Journal Awards, along with House of Fraser, Steinhoff and GAME

Growth Engineering

The Training Journal Awards shortlist has just been announced, and our retail clients have had a whopper of a start to the contest! Learners access the online Learning Store from the classrooms, and then head to mock stores, warehouses and customer homes to put their learning into practice!

2018 eLearning AWARD for LMS presented to WBT Systems Ltd. and Miele & Cie. KG by eLearning Journal

WBT Systems

KG), Frank Siepmann (eLearning Journal) and Linda Bowers (WBT Systems). Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society.

Immersing Learners in Engaging eLearning Assessments

eLearning Brothers

Provides appropriate opportunities for learners to rehearse, practice, consult resources, get feedback on, and refine performances and products. Contact eLearning Brothers Custom Solutions to have us design authentic assessments for your next training! Custom Solutions.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

The applications everyone from Wired to the Wall Street Journal are talking about are altering the way we interact with each other, the way we purchase goods and services, and the way we learn. Your customers deserve to be considered seriously, so does your business.”

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e-Clippings (Learning As Art): Soapbox for the Day: Academic Journals like Field Methods, that dont support things like access to their content

Mark Oehlert

eLearning Guilds Summer Seminar Series | Main | Off Topic: Lets look at this at this as a chance to learn about oil » June 19, 2008 Soapbox for the Day: Academic Journals like Field Methods, that dont support things like access to their content Honest to goodness, someone please respond to me so we can have an open conversation about this. There is a journal, Field Methods , with an editor - H. Have you researched Open Access Journals and found that model to be wanting?

5 Signs it’s Time Your Company Should Switch to E-Learning

Your Training Edge

It is progressively gaining ground since it’s known to increase productivity. When You Need to Increase Productivity and Efficiency. This was due to the IBM report which estimates that every $1 spent on e-learning returns $30 worth of productivity! in Journalism, 2011.

Why Gamification is a Natural Fit for Sales Training

Litmos

Originally coined in 2002 by programmer Nick Pelling , the term gamification became a buzzword a decade ago when companies began using it for marketing purposes, adding game elements to their products and websites to attract and retain customers. . Salespeople are notoriously tough.

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Blend Outside of the Box – Part 1

eLearning Brothers

Here at eLearning Brothers, we share our webinar recordings with our internal team and broader eLearning Brothers customer family. This helps keep everyone updated on our latest product developments and tips for getting the most out of the development tools we support.

5 Non-Financial ROIs of MOOCs

Your Training Edge

In an article for Training Journal earlier this year, Martin-Christian Kent identified six intangible benefits that are common to all types of training programs: Increased employee satisfaction. Improved customer service and reduced complaints.

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XML Workflow: The New Content Process Publishers Need

Magic EdTech

XML also allows publishers to easily repurpose content for other products such as collections of articles or custom products. All deliverables are created and passed through the editing and production cycle as one XML file.

Bottom-Line Performance Ranked by IBJ on 25 Fastest Growing Private Companies List

Bottom-Line Performance

BLP) was named to the Indianapolis Business Journal’s 2015 “Fast 25” list. According Kirk and Sharon Boller, a combination of forward-thinking clients, a talented and dedicated team, and the launch of an award-winning product have made BLP’s growth possible.

How to Win with Video for Small Businesses

TechSmith Camtasia

They’ve also seen links from more than 115 websites including SEOmoz , Search Engine Journal and WPMU. High quality content doesn’t mean high production value. Tips & How To's Content Marketing Customer Story Customer Videos Screencasting Tips and Tricks Video

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Life Sciences Learning Trends in Focus

PDG

PDG’s Ann Stott and Rich Mesch recently published an article in Focus Magazine, the journal of the Life Sciences Training & Educators Network. The learning trends covered include: Rethinking Product Launches.

2017 Year-End Review

Association eLearning

How can we make our products and services even better? Because no two learning experiences are the same, Knowledge Direct Learning Management System offers a lot of customizations, integrations, and configurations to help our partners achieve their learning goals. What a year it’s been!

The Latest: What consumers are seeking; plus video and mobile data

eLearning 24-7

Fear not, the products I had of interest, will still be reviewed and one of them, a product review soon after. Besides the usual of mobile and video (more on that in a sec), the biggest requests these days are for xAPI, custom domain control and LRS. Custom domain control. This is for the folks who are have a custom domain and want the power to take – well control – to do some stuff. Wall Street Journal, 9-24-15).

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

Those are the key stats around the Avaya Mentor program, our fast-growing set of how-to YouTube videos for Avaya products that my team and I have been producing. Wouldn’t your employees and customers benefit from your company’s own Khan Academy?

Using personas in design of online and blended learning

Joitske Hulsebosch eLearning

Abdel lives in the capital of Mali, studies journalism and is eager to learn. Abdel and Hawa do not really exist but are personas we have created and discussed during the design of an online citizen journalism course for people in Mali.

2015 Year End Review

Association eLearning

What can we do to make our products and services even better? Knowledge Direct 7 goes beyond traditional LMS functionality to provide advanced customization and configuration flexibility. Customizations and integrations are not included. What a year it’s been!

2015 Year End Review

Association eLearning

What can we do to make our products and services even better? Knowledge Direct 7 goes beyond traditional LMS functionality to provide advanced customization and configuration flexibility. Customizations and integrations are not included. What a year it’s been!

2015 Year End Review

Association eLearning

What can we do to make our products and services even better? Knowledge Direct 7 goes beyond traditional LMS functionality to provide advanced customization and configuration flexibility. Customizations and integrations are not included. What a year it’s been!

The Case for Self-Paced Learning in the Workplace

TOPYX LMS

The reasons for this are straightforward: self-paced learning helps adult learners retain and later use crucial training information, lowers training costs, and promotes a quick adoption of products. Self-Paced Learning Promotes a Quick Adoption of Products.

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The Case for eLearning in the Workplace

TOPYX LMS

It also lowers training costs, and promotes a quick adoption of products. A study in the Journal of Educational Computing Research is one source that concludes this.). Self-Paced Learning Promotes a Quick Adoption of Products. It ensures a quicker adoption of products.

Using an LMS to Enhance Marketing and Increase Sales

Web Courseworks

As a Learning Management System provider, we assume that our customers are in the business of selling courses. If they login to take a course, they should be suggested a related webinar recording or recent journal article.

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The 6 critical soft skills your sales team can learn online

TalentLMS

Technology has put product and service information at consumers’ fingertips. They’re able to Google the lowest price of a service, or the ingredients of a product, watch YouTube videos to learn how to use features, and scan Facebook for reviews from past customers.

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Inspiring Dedication to eLearning Efforts

ej4 eLearning

In fact, according to a study published in the journal Education + Training, implementing an effective eLearning training program requires commitment from management individuals and those who will introduce the courseware.

3 Ways to Grow Your Online Course Business

LearnDash

Create Complimentary Products. This involves selling to your current customers which is often the easiest sale you can make. Create products (physical or digital) that are relevant to your course material. If your course is on physical fitness, maybe you up-sell a physical workout journal. You can create scarcity by only accepting a certain number of customers. Starting a business selling online courses takes time and energy but is only half of the battle.

6 Ways Brands Can Be More Authentic on Social Media

ProProfs

In this age of transparency, how you treat your customers is the most important choice you need to make when you establish your brand. Is Your Brand True to Its Consumers – Do you fulfill promises and values to your customers? Share Stories About Your Product on Social Media.

Proving the Value of Employee Training Programs

ePath Learning

Improve Customer Satisfaction. Improving the quality of your customer service through training can easily lead to an increase in customer satisfaction, retention, and loyalty.

A Tale of Two Cases: Mobile Solutions with Phillip Neal #ASTDTK14

Learning Visions

Socializing change Pilot Build momentum Case example is an ipad app – Product Knowledge for sales reps: Has access to pharma products package inserts. Competitive section to stack your product against the competition – so you can see your messaging against the competition. A Learning Center within the app: Flash cards, lessons tied to the application (5-7 minutes in length around specific subject tied to that product).

OpenSesame Announces The Release of OpenSesame Books™

OpenSesame

OpenSesame Books offers business oriented content to professionals in formats ranging from books and case studies to industry reports and journals. We are continually listening to our customer’s needs. Frequently, we heard our Fortune 1000 customers asking for an ebook product designed to complement their company’s internal training and development programs. We are excited to announce that today we added a new ebook program, OpenSesame Books, to our marketplace.

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Are you using your Intellectual Assets: Re-defining eLearning

TalentLMS

Organizations focused on Customer Intimacy strive to shape their products and services to match their customers’ needs as closely as possible. This means getting to know as much about their customers as possible, and making their customers feel they are being looked after.

Articulate Storyline Training – Salt Lake City, March 24-27

eLearning Brothers

This course is targeted for beginning Storyline users who need to understand the basics to become productive with the tool. We’ll also take a close look at the relationship between Storyline and other Articulate products.

Is Your Training On the Trivial?

Allison Rossett

You know, the one who can provide innovative, valuable solutions to your customers. The one who knows the jargon, products and tools of your company, but who goes beyond that to really listen to the customer’s need, and meet them in creative ways. The one who adds value to customer relationships by inventing new solutions, not just delivering products. I’d like to introduce you to a friend, Rob Foshay. Rob is my guest blogger and a pal for decades.

Is Your Training On the Trivial?

Allison Rossett

You know, the one who can provide innovative, valuable solutions to your customers. The one who knows the jargon, products and tools of your company, but who goes beyond that to really listen to the customer’s need, and meet them in creative ways. The one who adds value to customer relationships by inventing new solutions, not just delivering products. Tweet I’d like to introduce you to a friend, Rob Foshay. Rob is my guest blogger and a pal for decades.