Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

BLOG: Where do businesses find their LMS content?

Unicorn Training

From knowing the industry that stat probably isn't a huge surprise. From talking to clients about our SkillsServe online learning and development platform, we know the demand for comprehensive blended learning experiences is greater than ever.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. How do you do this?

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. How do you do this?

Breaking Down Language Barriers with Visual Communication

TechSmith Camtasia

They then help schools decide on the appropriate next steps to close any gaps. I create the content, but I don’t know how to program. Now, Genevieve can take a snag and circle the area that needs work or insert a text box next to the area telling the programmers exactly what to do.

Create a Corporate Training Program that Sticks: Part 1 – Defining Your Problem

TechSmith Camtasia

Download the PDF at the end of this post to learn more. Imagine someone asks you, “Can you create some training videos to help our customer service team?”. How do we deliver the training? What is the customer service team actually struggling with?

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. Better supports your customers. The customer journey.

Things You Must Consider Before Selecting an eLearning Company

Hurix Digital

Studying past training outcomes can help in identifying and bridging the gaps in skills or knowledge and make learning more relevant. Your needs analysis should help you address the following questions: What problems, challenges or skill/knowledge gaps does your eLearning seek to overcome?

Adaptive eLearning in Corporate Space – Opportunities and Challenges

G-Cube

With all the data that gets collated on the learning platform, it becomes difficult for any institute to move to a new platform – so there is a strong tie-in once the customer is in. Learners do complete courses which are mandatory but not out of choice.

Continual Learning

Clark Quinn

A recent request for feedback on new learning technology research areas highlighted areas they thought were important, and a subset naturally struck me: the connection between formal and informal learning : an interest of mine since I first noticed the gap in organizations. As academics are wont to do, this isn’t a surprising list (there were interesting others as well) because despite the overlap there’s reason to study each on their own.

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Gamification: The Perfect Learning Solution for A Few Business Situations

CommLab India

Do you follow the latest learning trends in your organization? Do you use gamification as a training platform? If yes, do you use it when it really fits the subject or do you force-fit in your training program just to be in line with the current trends?

Learning Objectives and Corporate Goals: How to create the perfect training

TalentLMS

Why do Trainings Fail? A mission repeatedly unaccomplished, a new process established, a latest application implemented or too many complaints from the customers, all highlight a learning gap. How do you measure knowledge? Knowing is a mental skill.

Podcast 22: Launching a Learning Portal – With DirectEmployers Association

Talented Learning

How did you do that? The instructional designer in me is doing backflips… JEN: Yes! Then we identified gaps. But our reputation is on the line, so won’t do it unless it’s right. How do you manage that content quality aspect?

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How to build an effective online course

eLearning 24-7

Who is still doing this – I know a few vendors have it, but still – most folks are unaware of all the steps, etc. I am never surprised on the number of people who do not know what this is – every day folks I am referring to, not an instructional designer or e-learning developer. There are some that forget that the term “content” means more than just an ebook, or a PDF or a document or even a video. Where do you put this information?

How Personalized Gamification Can Increase Learner Engagement

EI Design

As we know, “one size does not fit all”, and the same holds good for training. Personalization of training is the customization of training so that it is aligned to meet a specific learner’s needs. Gamification for learning provides highly engaging and immersive learning experiences.

Handling a hack: Data security elearning

Sponge UK

Soft skills If you have customer facing staff they will have been trained on handling customer’s concerns and often the basics of data protection too. It’s not just customer facing staff who will be dealing with an extraordinary situation.

Communities of Practice in your LMS: A hidden KM tool

TalentLMS

Want to know what was missing? Tapping into daily conversations of a community of practice will help identify learning gaps (eLearning course topic) and how (eLearning course content) these gaps need to be fulfilled. You know the biggest barrier to tacit knowledge sharing?

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Create Effective Dialogue Simulations for Online Sales Training with iSpring Version 8.3

CommLab India

How important is it for sales personnel to say the correct thing at the correct time to a potential customer? The learning outcome from the simulation comes from experience and adults, we know, learn better through experience.

eLearning Content Development: 6 Steps to Create a Learning Problem Statement

TalentLMS

How do you determine the research worthiness of a problem? In this article, we answer these questions and help you create a new course from a learning problem or a learning gap. What if you do not have the content available in the form of a PDF, Power Point or Word document?

Flexing Your Tools to Create Maximum-Impact Online Training

Mindflash

Will informal training help your learners to close their skills gaps more effectively? If your course catalog is well-organized, the learner will be able to quickly scan the catalog to find “bite-sized” learning chunks that will let him learn what he needs to know when he needs to know it.

Reinforce Training : Don’t Let Your End-users Suffer Short-term Memory Loss

CommLab India

How do you make learning stick for a longer period of time? Okay, we understand the importance of reinforcing ERP training; but the question is, how do you do it practically? Do you make end-users go through the sessions yet again? So read on to know what can be done.

How to create an online course in TalentLMS

TalentLMS

So easy, in fact, that this walkthrough covers everything you need to know on the subject. To upload a custom thumbnail, click on the “Select image” label just below it. And TalentLMS gives you five options for how to do this.

When your LMS BFF is no longer

eLearning 24-7

Capterra’s LMS study, found 26% of folks were unhappy with their LMS (based on a survey of over 100 LMS customers). Why, Oh Why do I lose the love? I know, I know it is never your fault (client) – its those nasty LMS vendors, but as with the failure to recognize, often more than not it is duality, at least at some level. Nowadays it is easy to just send off that RFP without doing any due diligence. So why do we fail to do it when seeking a LMS?

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Communities of Practice in your LMS: A hidden KM tool

TalentLMS

Want to know what was missing? Tapping into daily conversations of a community of practice will help identify learning gaps (eLearning course topic) and how (eLearning course content) these gaps need to be fulfilled. You know the biggest barrier to tacit knowledge sharing?

KM 55

How to Record Your Desktop with Screencasting

TechSmith Camtasia

We make both screen recording and video editing software because we know that being able to capture your computer screen at work increases productivity. How many times a day do you have to answer the same question? How do I reconnect to the printer?”. You know.

Linkedin Learning Mini Review

eLearning 24-7

I should note, that you do not need a Linkedin account to use Linkedin Learning “ELearning Platform (their name)” But, I’d recommend it. Once the “custom content” is added to the system, the learner will see the info including the source.

Learning = getting the job done

Jay Cross

Amazon.com blends the data they collect about their visitors and social networking to dynamically generate a customized user experience. So, what do Twitter, You Tube, Facebook, WordPress, American Idol, and movie documentaries like Super Size Me have in common with e-Learning 2.0?

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Adobe shows off Captivate 4 and the Adobe eLearning Suite

Steve Howard

If they do not already have the Adobe AIR runtime in stalled, they are prompted to install it on launch. Custom user variables Another exciting things RJ showed us was custom variables in Adobe Captivate. He demonstrated adding a login screen to a Captivate project, saving the user name in a custom variable, and then reusing the variable later in the project to personalize the user experience. How do you make a widget?

Suite 40

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Can take a lot of resources, but even small companies can do this with right expertise. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. To create good e-learning: 1) Know your audience. 3) Dont let the technology get in the way of what youre trying to do.