Mind The Gap! Watch Out for Business Knowledge Gaps

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. So, what exactly is a business knowledge gap? Knowing is growing.

Skill Gap Analysis for Employees – The What, How and Why

Continu

You are rolling out a new product launch, but does your current team have the skills needed to pull it off? Or do you need to hire more or different team members? Or do you need to add additional team member training before this new project is initiated? Increased productivity.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Why Do Engagement Metrics Matter? This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value.

Will AI Help Close the Skills Gap?

CLO Magazine

Forty percent of HR leaders believe artificial intelligence will help fill the skills gap. It’s saying it’s going to help us do a better job of finding the right people for the right jobs.”

State of the Front-Line Manager

Learning- Doing Gap Page 18 5 The Root of the. Whatever names you use, do you see. how individual contributors perform, increases that show up in engagement, retention, and productivity. do is neither unduly complicated. frontline managers must do but also.

What Do I Need to Know About ADA Compliance Training in 2019?

KnowledgeCity

ADA compliance training needs to include how to create and implement proper ADA processes and policies so that managers and staff alike benefit from not only knowing the steps but actually following them. The post What Do I Need to Know About ADA Compliance Training in 2019?

Don’t Frustrate Users With Gaps in Your Product Experience

General Assembly

Product teams risk losing customers when they lack insight into breakdowns across the user experience. There are countless steps where the product experience can break down. I call these gaps mode-shift friction. The success of a product, and a business, can depend on it.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

skills gap ” problem. What is the “Skills Gap” Problem? These persistently unfilled positions are attributed to an unfortunate and somewhat ironic phenomenon called the “skills gap.”. “Skills Gap” Solutions. Do you already offer digital badges?

Do You Know Where Your 2019 elearning Budget Should Go?

Enyota Learning

They turn to eLearning for the immense scope of application, cost-effectiveness, and customization capabilities. This is answered by asking another very important question: How do I Plan My eLearning Budgets for 2019? The post Do You Know Where Your 2019 elearning Budget Should Go?

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

LEARNING-DOING GAP FOR. struggle to do this well for is front-line. learning-doing gap. We puzzled over the learning-doing gap and this led us to define a. hope is relevant in many other situations where there’s a learning- doing gap).

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. Organizations where the CLO reports to the CEO are more likely to help the business to increase employee productivity, but few CLOs report directly to the CEO.

3 Questions that Keep Product Managers Up at Night

Knowledge Guru

Product managers are passionate people. They are passionate about the products they create and the problems they solve for their customers. Product managers spend thousands of hours researching, testing and developing their products before its time to commercialize.

Everything You Need to Know About Why Customizable Courseware Rocks

eLearning Brothers

But on the off chance that you HAVEN’T heard all about our new and amazing Customizable Courseware and you want to know all about it, then the following articles are for you! And don’t forget to register for our two upcoming Customizable Courseware webinars to see the product in action.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ?

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. Some companies release multiple new products every month, whereas others have so many different products that getting new hires up to speed can turn into a nightmare. Customer Examples.

Hospitality LMS: What to Know

Continu

So it’s vital to properly train your team with a hospitality LMS so they can meet the ever-changing demands of today’s customers. Let’s say for example you have a new product being launched and you need to train your sales team. What key features do you need? Noted customers.

Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

In an omni-channel or multi-channel retailing world, sales associates must know more than your customers, who’ve likely done their homework before coming to the store. The post Accelerating Product Knowledge with New Hires for the Holiday Season appeared first on Axonify.

Bridging the Generational Gap in Your Workplace

Everwise

Together, these generations form a uniquely diverse workforce, who have much to share with one another if they are encouraged to do so. How do customers/end-users/client needs differ across age groups? Leadership generational gap talent development working together workplace

Training Needs Analysis: A Step-By-Step Guide To Identify Performance Gaps In Your Organization

TalentLMS

Do you know which online training resources your employees need to boost on-the-job performance? How To Identify Performance Gaps In Your Organization: A Step-By-Step Guide To Training Needs Analysis. As such, you need to prioritize the gaps based on organizational goals.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. The answer: product knowledge training.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

To Bridge the Gap between Travel and Work, Pack Allego for Your Next Road Trip

Allego

This blog is written by Kate Hewig, a member of Allego’s award-winning Customer Success team. In the past, even a salesperson’s most productive travel days were chock-full of downtime, especially when going through (or to ) destinations with poor or nonexistent WiFi connections.

Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

In an omni-channel or multi-channel retailing world, sales associates must know more than your customers, who’ve likely done their homework before coming to the store. That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions. The post Accelerating Product Knowledge with New Hires for the Holiday Season appeared first on Axonify.

Sales Enablement Gaps White Paper

Count5

And, it’s true, sales enablement platforms can be powerful tools for turning leads into customers. And, it’s true, sales enablement platforms can be powerful tools for turning leads into customers. Instead reps spend six hours per week recreating or customizing content (IDC).

Close the eLearning Completion Gap

Mindflash

One problem that faces learning and development professionals is that people do not necessarily flock to your course catalog to complete the eLearning you worked so hard to develop. Users are only using a fraction of the features of the software products they buy. So what do to?

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. But, how do you increase the chances of this happening? What is customer education?

Guide 95

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. How is such a huge gap in perception possible? The Must-Teach Customer Support Skills. Understand: Empathy and compassion for customers.

4 Key Benefits of Custom eLearning Solutions

Obsidian Learning

So what does my laundry have to do with custom eLearning? Why get a custom shirt? The decision comes down to: What do I REALLY want? What do I want to achieve? Custom eLearning solutions allow you to: 1. I just finished ironing my shirt.

The 7 principles of fierce conversations every leader should know

Matrix

For everybody not in show business, the communication gaps and misunderstandings are sources of grief and frustration. At a first glance, it seems like a nonsensical thing to do. Read more: Considering mindfulness training for increased employee productivity.

Think Like a Start-Up, Act Like a Product Manager

CLO Magazine

In a typical start-up company (such as a modern software company), product managers direct the development of products. They are not programmers themselves, nor do they build or operate the product. Resistance to Change: Do SMEs Have What It Takes?

The Client’s Critical Role in Custom Elearning Development

The Learning Dispatch

Recently I was asked about common issues for our clients to be aware of when contracting for custom elearning. So how do we get there? Three Stages All Custom Elearning Projects Go Through. At its most basic level, creating custom elearning involves three stages: 1.

How does customizing of learning help to improve competencies?

Origin Learning

What do conglomerates with highly complex product lines do to keep people charged on gaining skills? They came with different understanding and expertise of the range of products.

How Do You Teach Innovation?

CLO Magazine

To do that they need a workforce that has the skills to solve customer problems by creating new and more innovative products and services. Customer Comes First. Making that connection to customer need is the key to real innovation,” said Robertson.

How to Improve Customer Retention with Training

LearnUpon

All businesses experience losing customers. Customer attrition happens for many reasons. How can you improve customer retention? If your business is focusing on customer retention, we’ll explain in this post how you can find problem points in your customer’s journey.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.