Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge.

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization.

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What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program?

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How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer StoriesAt a glance.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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Docebo Launches Major Mobile App Feature Update Borne From Customer Ideas Portal

Docebo

Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention.

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5 Questions for Making Better Customer Education Content

TechSmith Camtasia

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. In short, customer success = business success.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In At a glance.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

Benefits of Custom E-Learning Modules

ICDTranslation

There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions .

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game. Customer Self-Service.

Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

10 Reasons to Invest in Custom Scenario-based eLearning

Hurix Digital

The answer is scenario-based eLearning. Scenario-based eLearning improves their decision making, problem-solving, and critical thinking abilities. Organizations should adopt a custom scenario-based eLearning program to train their employees.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. In fact, here are eight often overlooked mobile learning benefits for your customer support staff.

Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. You’ll learn: What qualifies as a customer satisfaction crisis. What Is a Customer Satisfaction Crisis?

Optimizing training with virtual labs: New ebook shows how customer education leaders successfully made the move

Cloudshare

The following is an overview, with each section supported by a “case in point” – real-world examples of customer successes in this realm. And resources such as videos, PDFs and knowledge base articles can be made instantly accessible to everyone who needs them.

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

All it requires is a click and some dragging and your elements will be arranged in a custom order. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

Custom Elearning: The Value of a Targeted Game-Based Program

Designing Digitally

These factors work in conjunction to make game-based learning available to a wider audience and customer base. In the recent past, the cost of custom elearning programs was a prohibitive factor. Custom development is now financially attainable for corporations.

How to Effectively use Drinkware in your Marketing

Learnloft

Not only that, it often becomes difficult for businesses to work on such marketing plans that produce results, and brings customers to them that are potential leads. Drinkware gives businesses a unique opportunity to reach out to the customers in a quite limited budget.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base.

Informal Learning Blog » Web 2.0 in three pages

Jay Cross's Informal Learning

Web 36

Learners Vote Coorpacademy as Top Gartner FrontRunner® for Learning Management – Press Release

Coorpacademy

Software users voted Coorpacademy top in the entire category, based on Usability and Customer Satisfaction, beating 22 other providers including Cornerstone LMS, OpenEdX and Lessonly. Coorpacademy makes in-work training always about the user, connecting back with the learner to find a better way to deliver what they want, as well as encouraging staff to develop their skills, especially ‘soft’ ones, to future-proof both their careers and the corporate knowledge base.

What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

10 eLearning Strategies to Create Employee Development Training

EI Design

In this article, I outline how appropriate eLearning strategies can help L&D teams offer highly customized training that can keep pace with dynamic business demands. eLearning based employee development training: Aligns to the way modern learners want to learn.

Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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Coronavirus Update

CourseArc

Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to.

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. As most of you have heard, the best example of using video to share knowledge is the Khan Academy.

Knowledge Guru Summer Release Adds 6 New Languages and Another Game Spacing Option

Knowledge Guru

The Knowledge Guru platform continues to expand its features and functionality using customer feedback as our guide. If you are a current customer, you will find these options in your Game Author tool, under the Customize tab. Updated Knowledge Base Articles.

Why Support is Important at TechSmith

TechSmith Camtasia

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. Alex Cheyne - Customer Service.

How the Q&A Model Increases E-Learning Engagement

ICDTranslation

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. Other experts in the hall can also take the floor and share their knowledge .

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