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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Streamlining Your E-Learning Production Process for Efficiency—Q&A

E-learning Uncovered

Diane and I had the pleasure of sharing some ways we have streamlined our production process in last week’s “Best of DevLearn” Webinar presented by The eLearning Guild, which you can view here. How to map out your production process at both a macro and micro level. Knowledge Base.

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. All of this has led up to our Fall ’14 Release , the biggest Knowledge Guru release yet. It takes the Knowledge Guru platform to a new level.

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How to Make Onboarding Training Fun & Exciting for New Employees

Lemonade

That’s why many organizations are turning to a game-based approach to onboarding training. Why Use Game-Based Training for Onboarding? The point of onboarding training is to quickly get new hires up-to-speed so they become productive faster.

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2016 eLearning Hype Curve Predictions

Web Courseworks

We think this one has a relatively clear path to the Plateau of Productivity. Defense Department is supporting it, so xAPI will probably eventually make it through the swiftly approaching Trough of Disillusionment and make it to the Plateau of Productivity….eventually.

How to Implement an LMS Successfully?

LearnUpon

Implementations will vary from customer to customer and whether your LMS choice is an installed solution which will take a longer time to configure in comparison to a cloud-based LMS such as LearnUpon which has zero deployment time.

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New Authoring tool rankings #11 to #20

eLearning 24-7

Of course it can still look lame – the course that is – but that isn’t because of the product, rather umm (well you know who). 19 Zenler Studio - I liked this product last year (2012) and I still find it quite favorable. and customized player. Custom branding.

Kicking Off 2019 Strong: Introducing Docebo 7.6

Docebo

product release elevates AI, social learning, privacy and course management functionalities. A course management beta mechanism that allows Enterprise-level customers to test course environments without risking any trouble to production data or slowing down their platform.

Features that are must haves in any LMS

eLearning 24-7

– VALUE: End users can quickly identify based on colors what types of sessions. I used to get it a lot because many people either never open up their e-mail or worse – skim based on the header. Bonus: Some type of wildcard – i.e. *PDF (assuming you have lots of PDF materials). If you are targeting training providers, offer the ability for them to include product items – they may be selling more than just courses. Custom domains.

Master your LMS implementation with this checklist

LearnUpon

For more complex use cases we recommend that you create a checklist – that way you can work through each stage in the knowledge that you won’t encounter any unforeseen issues! If you need to train customers, partners or resellers then a multi-portal setup is best. .

User Friendly or Hype?

eLearning 24-7

Our customers find our system user friendly and easy to use. We have the highest repeat customers in the industry. The number one reason people leave their current system or purchase a different e-learning product? Every time I see a product, two statements seem to be universal. If I am a potential customer, I would expect nothing less to come out of the vendor’s mouth on their product and user friendliness. Add a PDF or attachment.

35 Tips for Significantly Better eLearning

LearnUpon

Best of all, they can be accessed anywhere, anytime, which means that you can improve your productivity. Additionally, you should also include your customer success team that you are working with through your LMS as they are sure to be involved in your eLearning success. Simply put, blended learning describes the combination of traditional, face-to-face learning with technology based eLearning. Stimulate prior knowledge. This is a post you’ll want to bookmark!

Learning = getting the job done

Jay Cross

Amazon.com blends the data they collect about their visitors and social networking to dynamically generate a customized user experience. They all allow us to simultaneously become interactive, stranger-than-fiction reality-based storytellers, audience participants, and online learners.

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