IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Want to know what improved productivity leads to?

Social Networks 111

Social Networks Technology Companies Custom 111

eLearning 24-7

APRIL 6, 2023

People love product reviews, okay some people. Next week, I will be doing a product review only on BizAcademy, an impressive system around experts, with cohort-based learning at its core. goes right to the area(s) of the content you have uploaded highlighting the text OR if you have a video, right to the video.

Productivity 78

Productivity Product Scanning Metrics 78

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Education Custom Program 131

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Using Camtasia and Blue Yeti microphones, they produced 995 videos in the first 20 months and more since then. And Knerr’s challenge was bigger than making videos.

YouTube 75

YouTube Authoring Tools Custom Video 75

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

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Custom Education Content TechSmith 92

Fly Plugins

MARCH 5, 2024

By participating in CME activities, healthcare professionals can continuously refine their skills, expand their knowledge base, and maintain competence in their respective specialties, ultimately leading to improved patient outcomes and a higher standard of care.

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LMS Industry Healthcare Learning Management System Compliance Training 219

Infopro Learning

NOVEMBER 8, 2022

Another way is to use visuals, audio, and video to help learners engage with the learning content. Add Scenario-based Learning for Better Real-world Understanding. Scenario-based learning (SBL) uses real-life scenarios created with digital media to give context to the training. Choose Mobile Customization for Seamless Learning.

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microlearning Strategy Solution Effectiveness 282

Matrix

OCTOBER 5, 2022

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?

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Blended Learning Custom Benefits Create 73

Hurix Digital

JUNE 21, 2019

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

Custom eLearning Development 82

Custom eLearning Development Video Compliance Training Create 82

fewStones

APRIL 9, 2023

Step-by-Step Guide to Create an Interactive E-learning Video E-learning videos are widely used nowadays since they are perfect for training your employees and entertaining them at the same time. Interactive online training videos include clickable objects and links for a more engaging experience.

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Authoring Tools Interactive Guide Video 52

Coassemble

FEBRUARY 4, 2021

Here’s a scenario we’ve seen regularly: a SaaS company launches a new product feature. Customer Success was given no training to understand how to support customers for the launch. Because the company did not prime their team by delivering product knowledge training before launching the update.

Productivity 52

Productivity Product Knowledge Guide 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Customer Service Coaching Services Authoring Tools 40

Cloudshare

JANUARY 4, 2021

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. When implemented intelligently, customer education programs can help with improving many of the key metrics that organizations put on their roadmap.

Custom 52

Custom Education Atlassian Apple 52

eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial.

Blended Learning 55

Blended Learning Custom Association LMS Association Learning Management System 55

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Maximize productivity. Onboarding customers. Why use onboarding software? #2.

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LMS Organization Case Study Learning Management System 246

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Custom course development.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

TechSmith Camtasia

APRIL 2, 2014

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. The Problem. tweet this ).

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Tutorial Screencast Video Solution 100

Paradiso

APRIL 19, 2023

Different authoring tools support different types of content, such as videos, simulations, interactive quizzes, and games. Some tools specialize in generating specific types of content, such as interactive videos or simulations. A tool with a easy-to-use interface can notably improve productivity and ease of use.

eLearning Tools 91

eLearning Tools Authoring Diversity Training Simulations 91

learnWorlds

DECEMBER 13, 2023

Gumroad is a powerful easy-to-use e-commerce platform that allows this diverse range of creators to sell digital products , such as e-books, music, videos, software, online courses, as well as physical products. With it, you can sell anything you want from digital and physical products to memberships.

Alternatives 52

Alternatives Authoring Tools White Label Diversity Training 52

TechSmith Camtasia

MAY 3, 2021

The healing balm that lets you quickly share context, avoids the need to schedule a meeting or video call, and eliminates the need for excess typing and textual explaining. The grand solution is screencasting , the simple process of recording a short video and sharing it with co-workers. Video meetings are now a way of life.

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Screencast SnagIt TechSmith Video 98

Hurix Digital

JUNE 21, 2019

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

Video 40

Video Compliance Training Create Effectiveness 40

learnWorlds

SEPTEMBER 8, 2023

They’ve built a great product and helped a large number of trainers and businesses get into online training. With three co-founders having spent over 20 years researching and designing e-learning products (two of them holding PhDs in EdTech), e-learning and user experience are in our blood. ❌ Thinkific only offers simple videos.

Comparison 98

Comparison White Label Compliance Training SCORM 98

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Edume

MAY 22, 2019

A modern workforce is likely to be distributed, busy, tech savvy and customer facing. The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Spread out across a wide geographical area, constantly on the go and meeting customers.

Expert 40

Expert Productivity Product Teams 40

BrainCert

MARCH 7, 2024

Here's a glimpse into the features that earned us this recognition: Unified Communication Hub: BrainCert enables seamless interaction through features like instant messaging, discussion boards, and video conferencing. Centralized Knowledge Management: Capture, organize, and share valuable knowledge through a centralized knowledge base.

Collaboration 52

Collaboration Software Teams Virtual Classroom 52

WhatFix

MAY 11, 2023

Different types of employee training methods focus on enhancing different skills for employees to improve their performance and rate of productivity, as well as upskilling and reskilling them to prepare for what the future will require of them. Increased productivity Training acts as a productivity booster for your employees.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Rustici Software

FEBRUARY 24, 2022

Your customers can import, play and track more types of content, like media files, URLs and content directly integrated from third parties. It was officially released for production use in 2016 to complement xAPI (Experience API) and is still evolving today with cmi5 CATAPULT. cmi5 is the newest eLearning specification.

Engineering 70

Engineering AICC SCORM xapi 70

Plume - e-learning & learning management systems

OCTOBER 1, 2020

A learning management system is the cross between a customer relationship management (CRM) and a content management system (CMS); allowing you to deliver learning materials to your users through your own remotely accessible system. What is a learning management system? Should I go off the shelf? A login page. YourLMSProvidersName.com/login.

Diversity Training 52

Diversity Training Association Learning Management System LMS Association LMS 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Maximize productivity. Onboarding customers. Why use onboarding software? #2.

LMS 130

LMS Organization Case Study Learning Management System 130

TechSmith Camtasia

SEPTEMBER 9, 2019

However, they found that free system tools hindered productivity and turned to TechSmith for help. Use screenshots and videos across your entire team, department, or company. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Giving employees the right tools for the job. Learn More.

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Quality SnagIt Custom TechSmith 75

Maestro

DECEMBER 15, 2022

It’s about much more than flashy products or the latest buzzwords—it’s keeping a pulse on what it will take for your organization to stay competitive in the years ahead. There should also be a strong internal knowledge base in place so that learners can always access the information they need and explore the learning paths that interest them.

Blended Learning 52

Blended Learning Compliance Training Trends Develop 52

learnWorlds

APRIL 4, 2023

Company growth – employees perform better and are more productive, which reflects in every aspect from the quality of your product or service to customer experience. Knowledge base : create clear company guidelines and training materials and store them in a cloud location everybody has access to.

Guide 116

Guide Authoring Tools Blended Learning LMS 116

Cloudshare

APRIL 2, 2020

The following is an overview, with each section supported by a “case in point” – real-world examples of customer successes in this realm. Further, on-demand training enables employees to learn at their convenience, maximizing productivity. With cloud-based labs , there’s no software to install and no equipment to provide.

eBook 52

eBook Atlassian Compliance Training Custom 52

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Your support queries will continue to be answered promptly and you will continue to see product improvements. You have our support.

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