Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer StoriesAt a glance.

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The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

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Docebo Launches Major Mobile App Feature Update Borne From Customer Ideas Portal


Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention.

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Want the Best Customer Service Training? Modify it for Modern Customers


Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? they probably have a complex issue and have already searched your site for an answer. “.The

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. How do we document the knowledge of our most experienced staff if they retire? At a glance.

Welcome, HelpIQ!


Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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How the Q&A Model Increases E-Learning Engagement


Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. Other experts in the hall can also take the floor and share their knowledge .

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Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions.

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. As most of you have heard, the best example of using video to share knowledge is the Khan Academy.

Announcing our Spring 2019 Update Release


A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.

How Learning Can Be Upgraded In This Digital Age

Your Training Edge

When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base.

How to Link Your Training Programs to Your Business Goals


Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. Increased new business and upsells : A sales training program can help the sales team understand how to prospect existing and new customers and map their needs to the products.

3 Techniques You Need to Stop Making Boring Screenshots

TechSmith Camtasia

Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. This also works for creating custom watermarks.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Let’s look at 4 advantage to integrating knowledge management with eLearning.

Managing your courses just got a lot easier with Content Controller v2.0

Rustici Software

Latest features like tagging and search help you efficiently organize content and manage your growing course catalog. Then, associate bundles with licenses to quickly apply license terms and easily deliver the bundle to customers in a single file. Tagging and Search.

Docebo’s Mobile App Makes Learning Better


Tyler takes out his phone, searches for ‘antenna defects’, and immediately finds Kevin’s video, Mark’s notes and the Q&A thread, giving him the knowledge he needs to fix the problem on the spot. Create Customized Mobile Learning Experiences.

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5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

How to Create Training For Employees That Are Always On The Go


That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees.

5 Critical Questions To Ask Potential LMS Vendors


It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs.

What Online Video Platform is Most Popular for Screencasts?

TechSmith Camtasia

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process.

Build your LMS implementation Plan following this checklist


Based on how you picture/plan on using the LMS to your company or employees, you could create a Request for Proposal (RFP) or a statement of work (SOW) that details the requirements pertaining to your use case and keeping in mind your employees.

9 Ways Microlearning Drives Employee Performance


When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?

The 10 Best MindTickle Alternatives


Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. Automated training delivers correct materials on time based on the needs of the individual user.

The eLearning Beginner to Pro Toolkit


This document will help you narrow your search and find the best LMS for your business. Whether you are looking for a cloud-based or self-hosted platform or solution that has a specific set of features, we outline the key difference between these LMSs so that you can pinpoint your search.

9 Tips for Awesome User Documentation (with Examples)

TechSmith Camtasia

It’s an important part of the overall product delivered to your customer. Google has trained us that finding the answers to our questions is as simple as typing them into a search box. Hubspot ’s in-depth knowledge base makes self-service easy for their clients.

7 Essential Skills & Training Tools For Trainers


We’ll share some of the necessary training skills trainers should have to transfer knowledge and enjoy a successful career in the training business. For example, do you know how to use Boolean operators and symbols in your searches?

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

How Companies Use Gamification To Motivate Their Employees


Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 The “play as preparation” theory is based on the observation that play in animals often mimics adult themes of survival.

100 free eLearning templates and images + 2015 updates


Massive upgrade to customer support. Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base.

Transforming Reading to Learning with a Publishing Platform


Since times immemorial, reading has been a prime source of knowledge as well as entertainment for humankind. With the wealth of knowledge available online today, the demand for new interactive online content is increasing. Add to this AI and machine learning, and one can achieve the delivery of customized and fully personalized content for students. This is where semantic search technology on learning experience platforms is helping.

Saffron launches new social learning platform

Saffron Interactive

At next week’s Learning Technologies Exhibition Saffron Interactive (Stand 33) will be demonstrating Saffron Share, a corporate social network, personal portfolio and community knowledge base for collaboration and ‘just-in-time’ learning. The product is based on the open source Elgg social networking engine. There are two key advantages to basing this new product on open source technology,’ says Toby Harris, LMS product manager at Saffron.

Less is more: A different approach to L&D in a world awash with information

Performance Learning Productivity

Charles Jennings argues that the adage 'access to knowledge is power' is more fitting in today's information-swamped world. " Other organisations have used this collaborative knowledge sharing extremely effectively. Access is power Today, access to knowledge is power.

Delivering Effective Virtual Training: Kassy LaBorie’s 10 Master Strategies for ReadyTech Instructors


If you’re using ReadyTech’s platform and want additional training, contact your Customer Success Manager to schedule a training session or visit ReadyTech’s Knowledge Base.

Is Micro Learning Shaping the Future of Corporate Learning and Development?


When a learner completes all the modules, he/she would have gained complete knowledge on a specific subject. It helps in the retention of knowledge . Mobile learning allows students to widen their knowledge base and enhance skills, irrespective of their location.