9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Want the Best Customer Service Training? Modify it for Modern Customers


Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? they probably have a complex issue and have already searched your site for an answer. “.The

Customer Training: Why User Knowledge is Essential to Success

eThink Education

In today’s highly competitive marketplace, businesses are always searching for an edge. However, many organizations have found that the development and implementation of a customer training program (also known as extended enterprise training) has yielded exceptional results as well.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Knerr and his team found themselves asking, “Wouldn’t Avaya employees and customers benefit from the company’s own Khan Academy?”. Customer StoriesAt a glance.

Docebo Launches Major Mobile App Feature Update Borne From Customer Ideas Portal


Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention. Instead of resting on our laurels, we’re excited to unveil three new mobile app features, including some of the most requested features straight from our customers via the Docebo Ideas Portal , to improve the mobile learning experiences your organization is able to provide.

Docebo 124

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. Q: What does being the gomo customer success manager mean?

Voice 40

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together.

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

Welcome, HelpIQ!


Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help.

FAQ 52

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. As most of you have heard, the best example of using video to share knowledge is the Khan Academy. By this point, I hope you are asking yourself why you aren’t already using video for your knowledge base. Avaya SAL and the Egress-Based Connectivity Model.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools.

How the Q&A Model Increases E-Learning Engagement


Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. One of the best ways to learn what your target customers know is by asking questions and evaluating the answers that you receive. People always search for new information and the internet is one of the easiest ways to receive an answer to your question.

Yahoo 52

Announcing our Spring 2019 Update Release


A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.

Open Source LMSs Facts and Insight

eLearning 24-7

Anything else is fee-based. It is all fee-based. . Type in Moodle Alternatives on a search engine, and a slew of sites pop up. It is also fee-based. Qooper – Fee based. Brightspace by D2L – 100% fee-based and not open source. . Fee-based.

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

How Learning Can Be Upgraded In This Digital Age

Your Training Edge

When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base. Therefore, the digital learning process boosts self-motivation for the students to become smarter and knowledgeable. Digital teaching helps in problem-based learning.

15 Must-Have Knowledge Sharing Tools

The Training by Nelle Blog | Corporate Training and Consulting

These recommendations are solely based on thorough research and my own personal experience. SLACK Features: Private conversation channels (hashtags), direct messages, drag-an-drop file uploading, and video chat/calls Why You'll Love it: You can start a video chat in an actual channel, and the integrated search feature allows you to search the entire archive Cost: Free trial for teams for unlimited time; Standard plan starts at $6.67 Knowledge Management

Zoho 40

Tech Tuesday Toolbox | Issue #3

Mike Taylor

Shape 2 – Icons & Illustrations Shape lets you customize the style, colors and border of static & animated icons and illustrations. Tettra — Tettra is a free internal knowledge base and wiki for Microsoft teams. Threed.io – Generate custom 3D Device Mockups.

Issue 52

How the LMS will evolve into LXP


a good search functionality to find useful content. Users can also be allowed to publish their own custom catalogs, for use by other customers. More and more businesses need to migrate to competency-based learning, where learners can move at their own pace, direct their own learning (sometimes with the help of a mentor), and learn topics based on the competencies that they cover rather than having to use a traditional course-based approach.

Docebo’s Mobile App Makes Learning Better


Alongside our core learning management system (LMS) , Learn, and our Coach & Share module encourage learners to share their knowledge and ask questions, to help you as the learning administrator identify the subject-matter experts within your ranks and elevate the quality of your learning materials. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.), Create Customized Mobile Learning Experiences.

Docebo 143

Managing your courses just got a lot easier with Content Controller v2.0

Rustici Software

Latest features like tagging and search help you efficiently organize content and manage your growing course catalog. Then, associate bundles with licenses to quickly apply license terms and easily deliver the bundle to customers in a single file. Tagging and Search. Then, search content by user-applied tags or course name. Content search makes search simple by including auto-completions for tags and course names. Check out our Knowledge Base.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.

Knowledge and Data – The brains of a business!


All successful businesses, big or small, have one thing in common – Extensive business knowledge. In big organizations this knowledge can reside in entire teams, or units. In small organizations such knowledge is restricted to the people who founded the business, and maybe a few key employees that drive company strategy. And that is why it is important to have Knowledge Repositories. Before going any further, let us understand what knowledge means to a business.

KM 43

3 Techniques You Need to Stop Making Boring Screenshots

TechSmith Camtasia

Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. Now this screenshot can be sent via email or placed on a knowledge base to notify a team of a system update. This also works for creating custom watermarks. In the section above, did you notice the guide I used to show how to add custom stamps to Snagit?

How to Create Training For Employees That Are Always On The Go


That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees. When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer.

Why LMSs will soon have LXP functionality


a good search functionality to find useful content. Users can also be allowed to publish their own custom catalogs, for use by other customers. More and more businesses need to migrate to competency-based learning, where learners can move at their own pace, direct their own learning (sometimes with the help of a mentor), and learn topics based on the competencies that they cover rather than having to use a traditional course-based approach.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

How to Link Your Training Programs to Your Business Goals


Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. Increased new business and upsells : A sales training program can help the sales team understand how to prospect existing and new customers and map their needs to the products. Improved customer loyalty : A product and service training program can enhance the teams’ knowledge of products, services, and customer experience which ultimately results in better retention.

5 Critical Questions To Ask Potential LMS Vendors


It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs. Go into your search with short-term and long-term training goals and needs to ensure you both match up. Extended Enterprise for training external stakeholders (customers or contractors).

Access LMS Release Notes 9.3

Unicorn Training

Corresponding guides and videos will be updated or added to the Knowledge Base over the coming weeks. The first is that a user can now search for the form that they would like to see the objectives from: The second is that a form creator can define which form to add past objectives from. When the user clicks on Add past objectives, the Search by form name will default to the name of the form predefined by the form creator.How does it work?In

A Letter from MeetingOne’s CEO: 2019 Year in Review

MeetingOne on eLearning

Going into a new decade, we’re eager to embrace the changes that will come as technologies advance and customer needs change. Wherever our customer’s needs for communication and collaboration go, we plan to be there to provide the best solutions in the industry. Our single phrase that captured how the MeetingOne team and product line collectively achieved our customers’ goals and long-term success. Here’s to our customers!

Build your LMS implementation Plan following this checklist


Based on how you picture/plan on using the LMS to your company or employees, you could create a Request for Proposal (RFP) or a statement of work (SOW) that details the requirements pertaining to your use case and keeping in mind your employees. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. . This role doesn’t require any special technical knowledge, just the basics and to know-how will do just fine.

Are You Shifting to Self-Directed Learning? Here’s How to Do It Right


Then, helping curate the products and the materials that will help them,” believes Nancy Dietz, Customer Success Manager at PeopleFluent, the home of the Instilled learning experience platform.

Top 10 Learning Systems for 2021

eLearning 24-7

For those new, each year, I publish what I see will be the top 10 systems for the coming year, based on a set of criteria (which will be listed shortly). I based it first on Tier 4, then down to Tier 3. Not a fan of the charge for a custom domain. Well, here we are.

Transforming Reading to Learning with a Publishing Platform


Since times immemorial, reading has been a prime source of knowledge as well as entertainment for humankind. With the wealth of knowledge available online today, the demand for new interactive online content is increasing. Add to this AI and machine learning, and one can achieve the delivery of customized and fully personalized content for students. This is where semantic search technology on learning experience platforms is helping.

7 Essential Skills & Training Tools For Trainers


We’ll share some of the necessary training skills trainers should have to transfer knowledge and enjoy a successful career in the training business. We’re not referring to basic searches everyone can do to find the name of the actor who was in “Kindergarten Cop” We’re talking about advanced and analytical research. For example, do you know how to use Boolean operators and symbols in your searches?

9 Ways Microlearning Drives Employee Performance


When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?

How Companies Use Gamification To Motivate Their Employees


Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 And not just in eLearning courses meant for the general public — gamification is big in business and corporate training too, while an increasing number of enterprises is implementing game based eLearning courses or adding a touch of gamification to their existing courses.

The 10 Best MindTickle Alternatives


Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. It’s impossible to search things coherently and a lot of people just end up not reviewing any of the lessons.”. Continu offers a versatile cloud-based interface and is one of the only LMS companies offering a blended learning tool for both online and classroom training. Noted customers.