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Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train on your company’s knowledge base.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer Stories

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. How do we document the knowledge of our most experienced staff if they retire? At a glance.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions.

Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. Customer Stories Camtasia Studio

How the Q&A Model Increases E-Learning Engagement

ICDTranslation

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. They have identified four models of Q&A services: .

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How Learning Can Be Upgraded In This Digital Age

Your Training Edge

When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base.

Announcing our Spring 2019 Update Release

TalentLMS

A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Let’s look at 4 advantage to integrating knowledge management with eLearning.

Docebo’s Mobile App Makes Learning Better

Docebo

One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.), Create Customized Mobile Learning Experiences.

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3 Techniques You Need to Stop Making Boring Screenshots

TechSmith Camtasia

Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. This also works for creating custom watermarks.

What Online Video Platform is Most Popular for Screencasts?

TechSmith Camtasia

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process.

9 Tips for Awesome User Documentation (with Examples)

TechSmith Camtasia

User documentation is the content you provide end users with to help them be more successful with your product or service. It’s an important part of the overall product delivered to your customer. Hubspot ’s in-depth knowledge base makes self-service easy for their clients.

How to Create Training For Employees That Are Always On The Go

eLearningMind

That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees.

The 10 Best MindTickle Alternatives

Continu

Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. Automated training delivers correct materials on time based on the needs of the individual user.

5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs.

Build your LMS implementation Plan following this checklist

Paradiso

It could be for induction, skills training, updates training, service/product training, etc. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. .

The Importance of Extended Enterprise Learning for Business Development

Continu

You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? As we mentioned above, these groups of people can be dealers, channel distribution partners, suppliers, resellers, franchisees, and customers.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

100 free eLearning templates and images + 2015 updates

eLearningArt

Massive upgrade to customer support. Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base.

How Companies Use Gamification To Motivate Their Employees

eFront

Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 The “play as preparation” theory is based on the observation that play in animals often mimics adult themes of survival.

Less is more: A different approach to L&D in a world awash with information

Performance Learning Productivity

Charles Jennings argues that the adage 'access to knowledge is power' is more fitting in today's information-swamped world. " Other organisations have used this collaborative knowledge sharing extremely effectively. Access is power Today, access to knowledge is power.

9 Ways Microlearning Drives Employee Performance

Axonify

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?

Go.Learn Makes Mobile Learning Better

Docebo

One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.), Create Customized Mobile Learning Experiences.

Knowledge, Skills and Abilities: How eLearning Puts Job-Seekers Ahead

OpenSesame

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.

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‘Best of Elearning! ’ Awards Honor 100 Top Solutions

mLevel

There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. CUSTOMERS. CUSTOMERS. CUSTOMERS.

EPSS and ePerformance

Tony Karrer

In a comment in my post Amusing Findings in Keywords Jack Pierce asked: I'm searching for the right term for what a lot of us do when we do EPSS type solutions. Now, go to Google.you get plenty of hits if you search ecoaching, or eperformance, for that matter, but they mostly do not have to do with anything related to elearning. Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)?

[IN DEPTH ANALYSIS] Do your employees know how to learn?

KnowledgeOne

In this knowledge-based economy that technologically evolves every day, being able to “learn how to learn” is THE key skill of the new worker. This does not mean that apart from these opportunities we will not acquire any knowledge or develop any other valuable skills.

On the brink with mobile– what learning executives say

Allison Rossett

Now, when learning leaders call in search of talent, they seek someone with mobile experience. For example, we recently shifted to IPAD based instruction for most of our Leadership Development Center courses. We need to ensure that all work streams are considered: work time entry, access to employee self-service, and access to learning as well as technical on-line tools, and [access to] the knowledge base.” Words without actions. Words without actions.

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Blog or Wiki?

Kapp Notes

For example, as a new system rolls-out, I want to set-up a place to share tips, questions, and discoveries, with search capabilities. The Leukemia & Lymphoma Society, the world's largest voluntary health organization dedicated to funding blood cancer research, education, and patient service, is employing a wiki to share best practices. The other day, I received the following question in a comment on this blog. I work of a medium size company (200 employees).I

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

As VP, Instructional Design Services for Dashe & Thomson, Inc. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

10 LMS features that you should in an eLearning platform

Pinlearn

Just Google the phrase “LMS software” and you will see thousands of links to different products, services, and articles claiming to offer an eLearning platform or an LMS tool. Besides custom requirements, if any LMS , online learning and training software or an eLearning platform does not meet the following ten requirements, consider getting it done through custom development. Wiki support for the knowledge-base archive. You cannot customize a closed-source LMS.

The Rise of Social Everything

Marcia Conner

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer.