Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train on your company’s knowledge base.

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Your Training Edge

MARCH 21, 2018

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

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Knowledge Organization Benefits Corporate eLearning 152

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer Stories

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YouTube Custom Camtasia Microphone 79

gomo learning

NOVEMBER 28, 2019

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

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Voice Custom Portal Specialist 52

TechSmith Camtasia

SEPTEMBER 9, 2019

In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. How do we document the knowledge of our most experienced staff if they retire? At a glance.

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SnagIt Quality Lotus TechSmith 67

eLearning Brothers

APRIL 23, 2018

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions.

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Performance Support Support Performance Hosting 29

ProProfs

JUNE 25, 2015

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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FAQ Knowledge Base Reputation Software 74

TechSmith Camtasia

AUGUST 23, 2013

Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. Customer Stories Camtasia Studio

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Version YouTube Engineering Server 104

ICDTranslation

NOVEMBER 26, 2018

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. They have identified four models of Q&A services: .

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Yahoo Social Networks eLearning Strategy Forum 67

Your Training Edge

OCTOBER 9, 2018

When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base.

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Upgrade Digital Augmented Reality Skype 186

TalentLMS

MARCH 15, 2019

A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.

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WalkMe Training Station

JUNE 25, 2015

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

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Knowledge Management Confluence FAQ Knowledge 43

gomo learning

APRIL 4, 2019

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Let’s look at 4 advantage to integrating knowledge management with eLearning.

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Corporate eLearning eLearning Tools Knowledge Management Integrate 65

Docebo

JULY 31, 2018

One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.), Create Customized Mobile Learning Experiences.

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Docebo Mobile Offline Brandon Hall 179

TechSmith Camtasia

NOVEMBER 11, 2019

Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. This also works for creating custom watermarks.

SnagIt 52

SnagIt Images TechSmith Templates 52

TechSmith Camtasia

MAY 22, 2018

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process.

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Screencast Platform YouTube Jing 83

TechSmith Camtasia

JULY 29, 2019

User documentation is the content you provide end users with to help them be more successful with your product or service. It’s an important part of the overall product delivered to your customer. Hubspot ’s in-depth knowledge base makes self-service easy for their clients.

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SnagIt TechSmith Scanning IBM 78

eLearningMind

FEBRUARY 1, 2016

That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees.

Simulations 63

Simulations Audio Conference eLearning Tools 63

Continu

JUNE 23, 2019

Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. Automated training delivers correct materials on time based on the needs of the individual user.

Alternatives 52

Alternatives Brainshark Joomla Desire2Learn 52

KnowledgeAnywhere

OCTOBER 18, 2018

It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs.

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vendor xapi Enterprise Open Source 61

Paradiso

JULY 11, 2019

It could be for induction, skills training, updates training, service/product training, etc. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. .

eLearning Strategy 96

eLearning Strategy RFP eLearning Tools Alternatives 96

Continu

JUNE 26, 2019

You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? As we mentioned above, these groups of people can be dealers, channel distribution partners, suppliers, resellers, franchisees, and customers.

Enterprise 52

Enterprise Docebo LMS Business 52

Learning Visions

DECEMBER 17, 2014

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

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Performance Support Support Performance Metrics 168

eLearningArt

FEBRUARY 3, 2016

Massive upgrade to customer support. Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base.

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Images eLearning Strategy Templates Tagging 69

eFront

JANUARY 7, 2016

Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 The “play as preparation” theory is based on the observation that play in animals often mimics adult themes of survival.

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Gamification Companies Corporate eLearning eLearning Strategy 69

Performance Learning Productivity

MAY 9, 2010

Charles Jennings argues that the adage 'access to knowledge is power' is more fitting in today's information-swamped world. " Other organisations have used this collaborative knowledge sharing extremely effectively. Access is power Today, access to knowledge is power.

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Informal Information Overload Knowledge Trust 213

Axonify

JULY 28, 2017

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?

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microlearning Performance Brain Module 133

Docebo

JULY 31, 2018

One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. She picks the best content based on performance and rating (thumb ups, best answers, most viewed, etc.), Create Customized Mobile Learning Experiences.

Docebo 71

Docebo Mobile Learning Mobile Offline 71

OpenSesame

AUGUST 26, 2016

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.

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Job Knowledge Skills Attitudes 46

mLevel

DECEMBER 8, 2015

There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. CUSTOMERS. CUSTOMERS. CUSTOMERS.

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eLearning Tools Corporate eLearning eLearning Strategy eLearning Consultant 100

Tony Karrer

JANUARY 5, 2008

In a comment in my post Amusing Findings in Keywords Jack Pierce asked: I'm searching for the right term for what a lot of us do when we do EPSS type solutions. Now, go to Google.you get plenty of hits if you search ecoaching, or eperformance, for that matter, but they mostly do not have to do with anything related to elearning. Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)?

Virtual Classroom 108

Virtual Classroom Courseware Search Performance Support 108

KnowledgeOne

MAY 29, 2018

In this knowledge-based economy that technologically evolves every day, being able to “learn how to learn” is THE key skill of the new worker. This does not mean that apart from these opportunities we will not acquire any knowledge or develop any other valuable skills.

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Analysis Informal Learning Wiki Informal 56

Allison Rossett

SEPTEMBER 8, 2012

Now, when learning leaders call in search of talent, they seek someone with mobile experience. For example, we recently shifted to IPAD based instruction for most of our Leadership Development Center courses. We need to ensure that all work streams are considered: work time entry, access to employee self-service, and access to learning as well as technical on-line tools, and [access to] the knowledge base.” Words without actions. Words without actions.

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Mobile CLO Storyboard iTunes 170

Kapp Notes

JANUARY 20, 2009

For example, as a new system rolls-out, I want to set-up a place to share tips, questions, and discoveries, with search capabilities. The Leukemia & Lymphoma Society, the world's largest voluntary health organization dedicated to funding blood cancer research, education, and patient service, is employing a wiki to share best practices. The other day, I received the following question in a comment on this blog. I work of a medium size company (200 employees).I

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Wiki PBwiki Blogging Wetpaint 100

Dashe & Thomson

MAY 8, 2011

As VP, Instructional Design Services for Dashe & Thomson, Inc. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

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Performance Support Performance Social Big Question 182

Pinlearn

MARCH 26, 2019

Just Google the phrase “LMS software” and you will see thousands of links to different products, services, and articles claiming to offer an eLearning platform or an LMS tool. Besides custom requirements, if any LMS , online learning and training software or an eLearning platform does not meet the following ten requirements, consider getting it done through custom development. Wiki support for the knowledge-base archive. You cannot customize a closed-source LMS.

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eLearning Tools Corporate eLearning Platform Blended Learning 52

Marcia Conner

MAY 21, 2015

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer.

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Social Miro IBM Consulting 88