Expert insights. Personalized for you.
In today’s highly competitive marketplace, businesses are always searching for an edge. However, many organizations have found that the development and implementation of a customer training program (also known as extended enterprise training) has yielded exceptional results as well. MORE
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with. MORE
There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them. MORE
In a comment in my post Amusing Findings in Keywords Jack Pierce asked: I'm searching for the right term for what a lot of us do when we do EPSS type solutions. Now, go to Google.you get plenty of hits if you search ecoaching, or eperformance, for that matter, but they mostly do not have to do with anything related to elearning. Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)? MORE
Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help. MORE
In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. DFCU Financial has ranked in the top 10 financial services organizations for financial performance among peer credit unions across the nation for more than 10 consecutive years. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In MORE
Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. Increased new business and upsells : A sales training program can help the sales team understand how to prospect existing and new customers and map their needs to the products. Improved customer loyalty : A product and service training program can enhance the teams’ knowledge of products, services, and customer experience which ultimately results in better retention. MORE
When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof? MORE
Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 And not just in eLearning courses meant for the general public — gamification is big in business and corporate training too, while an increasing number of enterprises is implementing game based eLearning courses or adding a touch of gamification to their existing courses. MORE
A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base. MORE
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Is there a problem that your current customers face that you can help them with? MORE
Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. MORE
Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge. MORE
Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. One of the best ways to learn what your target customers know is by asking questions and evaluating the answers that you receive. People always search for new information and the internet is one of the easiest ways to receive an answer to your question. MORE
In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together. MORE
Continu is a learning experience platform that offers a versatile cloud-based interface to several companies both large and small. Besides using Continu as an LMS, it can also be used as a knowledge-based platform or Intranet system which helps cut company costs and save time. Plus, courses can be tracked and assigned based on each team’s needs. And if your company has several offices whether national or international, content can be tagged based by geographic reach. MORE
Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. It’s impossible to search things coherently and a lot of people just end up not reviewing any of the lessons.”. Continu offers a versatile cloud-based interface and is one of the only LMS companies offering a blended learning tool for both online and classroom training. Noted customers. MORE
Alongside our core learning management system (LMS) , Learn, and our Coach & Share module encourage learners to share their knowledge and ask questions, to help you as the learning administrator identify the subject-matter experts within your ranks and elevate the quality of your learning materials. One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. Create Customized Mobile Learning Experiences. MORE
When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base. Therefore, the digital learning process boosts self-motivation for the students to become smarter and knowledgeable. Digital teaching helps in problem-based learning. MORE
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train on your company’s knowledge base. MORE
Massive upgrade to customer support. Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base. We rewrote the search algorithm from scratch to give better results based on the keyword tagging. It’s been an eventful year at eLearningArt, and for me, personally. MORE
Limited ability to create trainings, and no ability to customize or time reminder messages.”. “It’s And make sure the company you choose has superb customer support so you will be up and running quickly. Since you don’t want to overhaul your LMS vendor again in the near future, select one based on their ability to always stay relevant and up on the latest technology. Automated training delivers correct materials on time based on the needs of the individual user. MORE
Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world. MORE
These recommendations are solely based on thorough research and my own personal experience. SLACK Features: Private conversation channels (hashtags), direct messages, drag-an-drop file uploading, and video chat/calls Why You'll Love it: You can start a video chat in an actual channel, and the integrated search feature allows you to search the entire archive Cost: Free trial for teams for unlimited time; Standard plan starts at $6.67 Knowledge Management MORE
Continu is a training tracking tool that offers a versatile cloud-based interface. Besides using Continu as an LMS, the platform is also a knowledge base or Intranet system which helps cut company costs and save time. Automated training delivers correct materials on time based on the needs of the individual user. Noted customers. Subscription-based. Can store, organize, and search training materials. Noted customers. Noted customers. MORE
gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. Q: What does being the gomo customer success manager mean? MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge. MORE
Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. Customer Stories Camtasia Studio MORE
Going into a new decade, we’re eager to embrace the changes that will come as technologies advance and customer needs change. Wherever our customer’s needs for communication and collaboration go, we plan to be there to provide the best solutions in the industry. Our single phrase that captured how the MeetingOne team and product line collectively achieved our customers’ goals and long-term success. Here’s to our customers! MORE
Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. Now this screenshot can be sent via email or placed on a knowledge base to notify a team of a system update. This also works for creating custom watermarks. In the section above, did you notice the guide I used to show how to add custom stamps to Snagit? MORE
It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs. Go into your search with short-term and long-term training goals and needs to ensure you both match up. Extended Enterprise for training external stakeholders (customers or contractors). MORE
There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. CUSTOMERS. CUSTOMERS. CUSTOMERS. MORE
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more. MORE
It could be for induction, skills training, updates training, service/product training, etc. Based on how you picture/plan on using the LMS to your company or employees, you could create a Request for Proposal (RFP) or a statement of work (SOW) that details the requirements pertaining to your use case and keeping in mind your employees. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. . MORE
Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software. MORE
That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees. When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer. MORE
Custom Knowledge Base Search Services 
TechSmith Camtasia
AUGUST 10, 2020
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Is there a problem that your current customers face that you can help them with?
Unboxed
OCTOBER 26, 2018
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Train on your company’s knowledge base.
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Your Training Edge
MARCH 21, 2018
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.
eThink Education
JULY 29, 2020
In today’s highly competitive marketplace, businesses are always searching for an edge. However, many organizations have found that the development and implementation of a customer training program (also known as extended enterprise training) has yielded exceptional results as well.
TechSmith Camtasia
SEPTEMBER 30, 2019
Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world.
TechSmith Camtasia
SEPTEMBER 9, 2019
In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. DFCU Financial has ranked in the top 10 financial services organizations for financial performance among peer credit unions across the nation for more than 10 consecutive years. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In
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eLearning Brothers
APRIL 23, 2018
Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools.
TechSmith Camtasia
JANUARY 26, 2016
In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together.
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.
ProProfs
JUNE 25, 2015
Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help.
TechSmith Camtasia
AUGUST 23, 2013
Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. Customer Stories Camtasia Studio
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ICDTranslation
NOVEMBER 26, 2018
Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. One of the best ways to learn what your target customers know is by asking questions and evaluating the answers that you receive. People always search for new information and the internet is one of the easiest ways to receive an answer to your question.
WalkMe Training Station
JUNE 25, 2015
Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.
Your Training Edge
OCTOBER 9, 2018
When we can search Google and instantly get the result of anything we want, who would like to glean over a dictionary? It boosts self-motivation:- Students who use digital learning tools are more interested in growing their knowledge base. Therefore, the digital learning process boosts self-motivation for the students to become smarter and knowledgeable. Digital teaching helps in problem-based learning.
The Training by Nelle Blog | Corporate Training and Consulting
MAY 6, 2019
These recommendations are solely based on thorough research and my own personal experience. SLACK Features: Private conversation channels (hashtags), direct messages, drag-an-drop file uploading, and video chat/calls Why You'll Love it: You can start a video chat in an actual channel, and the integrated search feature allows you to search the entire archive Cost: Free trial for teams for unlimited time; Standard plan starts at $6.67 Knowledge Management
TalentLMS
MARCH 15, 2019
A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base.
Docebo
JULY 31, 2018
Alongside our core learning management system (LMS) , Learn, and our Coach & Share module encourage learners to share their knowledge and ask questions, to help you as the learning administrator identify the subject-matter experts within your ranks and elevate the quality of your learning materials. One day, he’s out on a service call to fix an issue with an antenna that he’s seen many times before. Create Customized Mobile Learning Experiences.
gomo learning
APRIL 4, 2019
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.
TechSmith Camtasia
NOVEMBER 11, 2019
Organized by categories, the stamps are easily searched, selected, and applied to screenshots in a matter of seconds. If browsing through categories isn’t your thing, use the search bar to find the right stamp. Now this screenshot can be sent via email or placed on a knowledge base to notify a team of a system update. This also works for creating custom watermarks. In the section above, did you notice the guide I used to show how to add custom stamps to Snagit?
eLearningMind
FEBRUARY 1, 2016
That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees. When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer.
ProProfs
JANUARY 8, 2020
Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. Increased new business and upsells : A sales training program can help the sales team understand how to prospect existing and new customers and map their needs to the products. Improved customer loyalty : A product and service training program can enhance the teams’ knowledge of products, services, and customer experience which ultimately results in better retention.
Learning Visions
DECEMBER 17, 2014
There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.
mLevel
DECEMBER 8, 2015
There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. CUSTOMERS. CUSTOMERS. CUSTOMERS.
Continu
MARCH 5, 2020
Continu is a training tracking tool that offers a versatile cloud-based interface. Besides using Continu as an LMS, the platform is also a knowledge base or Intranet system which helps cut company costs and save time. Automated training delivers correct materials on time based on the needs of the individual user. Noted customers. Subscription-based. Can store, organize, and search training materials. Noted customers. Noted customers.
MeetingOne on eLearning
JANUARY 27, 2020
Going into a new decade, we’re eager to embrace the changes that will come as technologies advance and customer needs change. Wherever our customer’s needs for communication and collaboration go, we plan to be there to provide the best solutions in the industry. Our single phrase that captured how the MeetingOne team and product line collectively achieved our customers’ goals and long-term success. Here’s to our customers!
KnowledgeAnywhere
OCTOBER 18, 2018
It is exciting and daunting to get approval from your boss to move forward with the search for an LMS. Be sure to read up on the many great articles and checklists that can help you decide what you are looking for regarding your more straightforward, base needs. Go into your search with short-term and long-term training goals and needs to ensure you both match up. Extended Enterprise for training external stakeholders (customers or contractors).
Continu
JUNE 23, 2019
Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Searching and identifying sections is very difficult. It’s impossible to search things coherently and a lot of people just end up not reviewing any of the lessons.”. Continu offers a versatile cloud-based interface and is one of the only LMS companies offering a blended learning tool for both online and classroom training. Noted customers.
Paradiso
JULY 11, 2019
It could be for induction, skills training, updates training, service/product training, etc. Based on how you picture/plan on using the LMS to your company or employees, you could create a Request for Proposal (RFP) or a statement of work (SOW) that details the requirements pertaining to your use case and keeping in mind your employees. It can be of great help to start searching for Learning and Development strategies to provide specific training to every user. .
Axonify
JULY 28, 2017
When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well. 70% in fact, are turning to search engines. It’s official! Microlearning has hit “here to stay” category status. Want proof?
eLearningArt
FEBRUARY 3, 2016
Massive upgrade to customer support. Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base. We rewrote the search algorithm from scratch to give better results based on the keyword tagging. It’s been an eventful year at eLearningArt, and for me, personally.
Continu
MARCH 20, 2020
Continu is a learning experience platform that offers a versatile cloud-based interface to several companies both large and small. Besides using Continu as an LMS, it can also be used as a knowledge-based platform or Intranet system which helps cut company costs and save time. Plus, courses can be tracked and assigned based on each team’s needs. And if your company has several offices whether national or international, content can be tagged based by geographic reach.
eFront
JANUARY 7, 2016
Gamification, the idea of using game-based techniques to increase engagement in a non-gaming activity, might have began as a novelty reserved for web 2.0 And not just in eLearning courses meant for the general public — gamification is big in business and corporate training too, while an increasing number of enterprises is implementing game based eLearning courses or adding a touch of gamification to their existing courses.
OpenSesame
AUGUST 26, 2016
Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.
Continu
FEBRUARY 4, 2020
Limited ability to create trainings, and no ability to customize or time reminder messages.”. “It’s And make sure the company you choose has superb customer support so you will be up and running quickly. Since you don’t want to overhaul your LMS vendor again in the near future, select one based on their ability to always stay relevant and up on the latest technology. Automated training delivers correct materials on time based on the needs of the individual user.
Tony Karrer
JANUARY 5, 2008
In a comment in my post Amusing Findings in Keywords Jack Pierce asked: I'm searching for the right term for what a lot of us do when we do EPSS type solutions. Now, go to Google.you get plenty of hits if you search ecoaching, or eperformance, for that matter, but they mostly do not have to do with anything related to elearning. Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)?
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