Custom Knowledge Base Services TechSmith 
Spark Your Interest
JANUARY 26, 2021
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.
TechSmith Camtasia
AUGUST 10, 2020
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.
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TechSmith Camtasia
FEBRUARY 24, 2020
Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.
TechSmith Camtasia
JULY 29, 2013
Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.
TechSmith Camtasia
SEPTEMBER 30, 2019
Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Back in 2011, Carl Knerr was the Services Director at Avaya.
TechSmith Camtasia
SEPTEMBER 9, 2019
Employees found free operating system tools cumbersome and lacking required features, so DFCU Financial purchased TechSmith Snagit. However, they found that free system tools hindered productivity and turned to TechSmith for help. In her search, Vanessa came across Snagit by TechSmith. The Solution. Learn More. The Results.
TechSmith Camtasia
MAY 3, 2021
I work on the TechSmith website. Conveniently, most video call services have built-in recording features, or you can use screen recording software like Camtasia. Customer and product research. This tip builds on the last one, except I am now suggesting, with proper permission, that you record calls with customers.
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