TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. Moreover, supported team members are more likely to perform at their best.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

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MobileTrain

MARCH 31, 2024

However, one often overlooked aspect of efficiency is its impact on customer satisfaction. This article will explore the symbiotic relationship between efficient teams and improved customer satisfaction and how AI revolutionises this dynamic.

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Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? What does this mean for your training?

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Available upon request.

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Customer Service Services Authoring Tools Custom 40

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. First, determine your training needs. Make the training ongoing. Training is not meant for new employees only.

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Customer Service Services Custom Tips 40

Paradiso

SEPTEMBER 13, 2023

This growth can be attributed to the rising demand for instant access to knowledge and the effectiveness of employee training, which is prompting both small and large businesses to embrace learning management systems. How Does Custom LMS Development Enhance Business Performance?

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Association Learning Management System LMS Diversity Training Compliance Training 91

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Reduced workload for the help desk staff.

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Diversity Training Help Companies Performance Support 101

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Compliance Training Customer Service Mobile Learning Services 64

Matrix

OCTOBER 5, 2022

When we hear about corporate education, the first thing that comes to mind is employee training. This is the most common type of training since it has an immediate and direct impact on company performance. So, what is customer training in this greater picture, and why is it important for your company?

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Blended Learning Custom Benefits Create 73

TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

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Knowledge Base Knowledge Scanning Write Blog 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Today’s marketplace is incredibly competitive. How is this different?

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Custom Customer Service Training Train 94

Schoox

DECEMBER 15, 2023

What is extended enterprise training? Extended enterprise training refers to learning initiatives designed for and delivered to different groups of learners who may or may not be direct employees of your organization. These learners could be third-party resellers of your products, employees at a partner company, or customers.

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Enterprise Diversity Training Benefits Association Learning Management System 52

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

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Custom eLearning Development Custom Education Program 131

Elucidat

OCTOBER 26, 2021

E mployee training and development programs provide the perfect opportunity to expand the knowledge base within your organization. Employee training is vitally important to the success of a competitive workforce. A high-quality training program can do exactly that. 5 reasons why employee training is important.

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TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Back in 2011, Carl Knerr was the Services Director at Avaya.

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YouTube Authoring Tools Custom Video 75

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

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Custom Metrics Adoption Adopt 52

Docebo

SEPTEMBER 16, 2020

Onboarding materials help us manage, deliver, and measure an organization’s onboarding process and new hire training programs. . Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. .

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WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

IT Training Department Blog

MARCH 5, 2024

This post is about your options for contextual help software and how they hold the key to unlocking seamless corporate software training experiences in the flow of work. Why Contextual Help Is Important in Corporate Training Corporate training ensures employees have the necessary skills to perform their jobs effectively.

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Software Help Corporate eLearning Player 96

eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base.

Blended Learning 55

Blended Learning Custom Association LMS Association Learning Management System 55

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

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Knowledge Productivity Product Blended Learning 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. Think like a trainer.

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IT Training Department Blog

NOVEMBER 13, 2023

Keeping employees trained in technology is a challenge. I mean there’s an entire career based on helping people through change and of course, change management is an integral part of training. But what exactly is a digital adoption platform, and why does it matter so much to corporate technical training?

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WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

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Arlo Training & Events Software

MAY 30, 2021

Hey, business and leadership training providers! I’ve been up to my usual tricks – automating thousands of course management processes, managing and storing complex data, and maximizing the impact of training websites. You can customize each email and add attachments such as pre-reading. How’s your week going? Take a seat.

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Leadership Blended Learning Business Organization 98

Ed App

NOVEMBER 9, 2022

Product expertise comes from great training. To get you started, read through our most recommended product training platforms below. Product Training Platform #1 – EdApp. EdApp is a tried and tested elearning tool you can use as your product training platform. Product Training Platform # 2 – WorkRamp.

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Xyleme

SEPTEMBER 11, 2023

Intelligent content can help organizations improve their content creation, management, and delivery processes, and provide better customer experiences across multiple channels and devices. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

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IT Training Department Blog

AUGUST 3, 2023

One essential part of enabling employees to do their job better with technology is training. It helps ensure employees can do their job with standard company systems as well as anything custom. It may not be the applications that are custom, either. You can’t have technical enablement without training.

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Integranxt

APRIL 1, 2024

Source: Gartner A Glimpse into the Contenders ChatGPT, launched in late 2022, a variant of the GPT (Generative Pre-trained Transformer) models, has made headlines for its remarkable ability to generate human-like text based on the prompts it receives. Continuous learning allows these models to constantly improve their abilities.

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Play.ht

APRIL 15, 2024

From customer support and content creation to messaging and search engines, the best AI chatbots of 2024 are giving their users efficiency, customization, and real-time interaction capabilities. Pros: Versatile across many use cases, from customer support to creative writing.

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Learning Pool

NOVEMBER 8, 2023

And the biggest challenge for businesses is how to train and equip employees to keep pace with change. While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers.

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learnWorlds

JULY 17, 2023

Skills training ranges from technical, on-the-job skills to soft skills , like leadership or communication, with all the more emphasis being placed on the latter. With the emergence of advanced language models, like ChatGPT, a new frontier has opened up to revolutionize your approach to content creation and hands-on skills training.

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