IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Reduced workload for the help desk staff.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Docebo

SEPTEMBER 16, 2020

You may not realize it, but your learning management system’s (LMS) onboarding program is pivotal for building trust and establishing a strong report with new employees. Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Why use onboarding software? #2.

LMS 130

LMS Organization Case Study Learning Management System 130

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Appsembler

FEBRUARY 13, 2024

Customization options: Choose an LMS that allows you to customize branding, create custom certificates, and tailor course content to match your company’s style and tone. Customer support: Consider the level of customer support the vendor (and its community) provides.

Open 52

Open Platform Open Source Association LMS 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial.

Blended Learning 55

Blended Learning Custom Association LMS Association Learning Management System 55

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Rustici Software

FEBRUARY 24, 2022

Your customers can import, play and track more types of content, like media files, URLs and content directly integrated from third parties. Offer thousands of content titles through your LMS to eliminate the need for customers to spend time manually uploading content with one of our Content Connector integrations. Hosted Services.

Engineering 70

Engineering AICC SCORM xapi 70

Kitaboo

DECEMBER 19, 2023

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. Benefits of Strategic Partnerships in Publishing Bridging A Major Gap Driving Revenues Acquiring New Customers Enhancing Brand Equity II.

Cornerstone 52

Cornerstone Business eBook Expertise 52

Appsembler

JANUARY 7, 2024

Customization and Integration Capabilities: Select an LMS that allows branding and language customization and offers API access for seamless integration with existing tools, ensuring scalability and a personalized learning environment. Excessive customization might detract from the learning experience.

LMS 104

LMS Free Diversity Training Metrics 104

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

Ed App

DECEMBER 14, 2022

This is made possible with its Content Creation Services, where they’ll develop and design the learning materials from your documentation. . Content Creation Services. Keep your team aligned with all the important information using a knowledge sharing platform. Knowledge Sharing Platform #3 – Flowlu. SSL encryption.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. Since it’s a cloud-based system, it’s easy to access and continuously evolving.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

LifterLMS

DECEMBER 24, 2023

He built an AI course website called ‘ Learn AI Now ,’ a customized learning platform constructed using LifterLMS. And be able to build that relationship with their customers. So I noticed that LifterLMS, I believe cares more about their customers than they do about making that penny.

Website 96

Website Mobile Education LMS 96

MobileTrain

MARCH 11, 2024

Sure, HR might champion their cause, but what if I told you that your marketing strategies could also be crucial in making your customer-facing team shine? This article will focus on retail marketing managers and explore why providing your frontline employees with real-time information about your brand and products or services is important.

Market 52

Market Custom Teams Informal 52

ProProfs

JUNE 25, 2015

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Reputed companies such as Adobe, Spirit Airlines, Accenture and Nissan trust HelpIQ for their online documentation needs.

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Knowledge Base Diversity Training FAQ Reputation 40

ReadyTech

MAY 9, 2018

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The customer letter made me stop and think about the tech support department we’ve created at ReadyTech. Keep in mind that customer satisfaction is an important differentiator for many companies. What makes it so good?

Performance Support 49

Performance Support Support Virtual Teams Customer Service 49

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

SEPTEMBER 4, 2020

I’ll be comparing the platforms based on 7 parameters – Features, Set up, Hosting & Security, Design & Customization, Monetization, Support, and Price. This step may look ignorable but, trust me, when you’re going through the setup – this process will help you figure out the workings of all aspects of your LMS.

LMS 85

LMS Security Hosting Server 85

Performance Learning Productivity

MAY 9, 2010

Early on the company found that users often trusted recommendations by other users more than they trusted promotional or 'expert' views. Wikipedia created a transparent knowledge creation environment by allowing open discussion and online collaboration. We're living in exponential times.

Informal 196

Informal Information Overload Trust Wikipedia 196

Designing Digitally

FEBRUARY 13, 2017

But still they invest million of dollars in aggressive marketing campaigns to continuously increase their customer demographics. The fact of the matter is your customers need a constant reminder of why they should come and buy from you instead of steering towards your competitors. What kind of workspace challenges do they have?

Program 40

Program Effectiveness eLearning Newsletter 40

Instancy

AUGUST 14, 2023

Personalized Learning: A major chatbot benefit is the ability to provide customized lessons tailored to individual needs. Unlike conventional methods, chatbots can modify content delivery and style based on each learner’s requirements. Such customization makes training more effective and engaging.

Compliance Training 52

Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

LifterLMS

JANUARY 30, 2022

Cristian is from WPChill.com where he sells many products, including Strong Testimonials, Download Monitor, KB Support (a knowledge base plugin), and WP Modula (an image carousel tool). And we started off with the idea of offering marketing support, marketing services actually. He’s from WPChill.com.

Business 81

Business Authoring Tools Knowledge Base Hosting 81

learnWorlds

JULY 5, 2022

Relationships are hard – and relationships with customers are even harder. There’s just too much competition in the market, and customer demands are constantly growing. Here’s a thought: to get on the right foot with your customers, have a customer onboarding process in place. 1 What is Customer Onboarding?

Custom 52

Custom Metrics Tutorial Diversity Training 52

Think Orion

JANUARY 2, 2024

Examples of 8 Best Alumni Websites for Inspiration When designing a website, you can choose a pre-made alumni website template or build your unique customized website aligned with your brand theme. Here are 8 examples of the 10 best alum websites with crucial features to get inspiration when designing your alumni website.

Website 52

Website Examples Social Media Calendar 52

ProProfs

MARCH 19, 2021

Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build upon them for improvement. Only soft skills can help nurture interpersonal relationships, build trust, and achieve goals through cooperation and support.

Skills 52

Skills Develop Authoring Tools Diversity Training 52

eLearning 24-7

JANUARY 12, 2021

As anyone who has ever worked in tech (including myself), I would often hear the tech sales team, and IT tell customers, “yeah it is on our roadmap”, but never specified when. EdCast for example, for my #1 listing is the entire platform (which includes the LXP, LMS Lite and Service Management, and the content marketplace).

Learning System 135

Learning System System Compliance Training Metrics 135

learnWorlds

MAY 30, 2022

Building a customer education program to reduce churn and improve customer retention is a simple yet powerful strategy any business can use. While this strategy is widely used in the technology and software industry, many businesses neglect the power of their customers. What is a customer education program?

Custom 97

Custom Education Program Metrics 97

learnWorlds

AUGUST 17, 2022

Research shows that 80% of customers will delete an app if they do not know how to use it. User onboarding is the process of guiding users through your product or service so that they realize the value it brings to them. Product adoption by customers. Besides, user onboarding helps reduce expenses for customer support.

Examples 52

Examples Benefits Metrics LMS 52

WhatFix

JUNE 28, 2023

The administrative tasks involved in organizing and managing training programs, including scheduling, registration, logistics, and support services. You can use written materials to create engaging video courses or turn workshop recordings into an extensive knowledge base. AI-powered chatbots go far beyond customer support now.

Cost 52

Cost Compliance Training Diversity Training Effectiveness 52

Spark Your Interest

NOVEMBER 7, 2020

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? What is Customer Training? Why is Customer Training Important? .

Miro 147

Miro Custom Authoring Tools Case Study 147

Talented Learning

APRIL 18, 2017

To find the best learning technology fit , we must sort through various learning platform types, license models , functionality, integration capacity , implementation services (or lack of) and overall costs. An LMS sandbox is a hands-on demo environment for prospective customers who want to try before they buy.

Association Learning Management System 80

Association Learning Management System Association LMS LMS vendor 80

Marcia Conner

MAY 29, 2012

Organizations are beginning to realize that by rewiring their workforce to actively build strong relationships and reach out to colleagues as a normal course of business, they ultimately produce a better product to their customer. ” And they are in the flow of where their customers look each day. Social Learning.

Social 100

Social Social Networks Miro Facebook 100

Marcia Conner

MAY 21, 2015

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer. They effectively created a massive knowledge base that employees willingly populated with their own information.

Social 40

Social Social Networks Miro Consulting 40

Marcia Conner

MAY 21, 2015

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer. They effectively created a massive knowledge base that employees willingly populated with their own information.

Social 40

Social Social Networks Miro Consulting 40

Marcia Conner

MAY 21, 2015

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer. They effectively created a massive knowledge base that employees willingly populated with their own information.

Social 40

Social Social Networks Miro Consulting 40

Marcia Conner

MAY 21, 2015

Businesses are beginning to realize that by rewiring themselves to actively build strong relationships and reach out to colleagues as a normal course of work, they ultimately produce a better product to their customer. They effectively created a massive knowledge base that employees willingly populated with their own information.

Social 40

Social Social Networks Miro Consulting 40