Mike Taylor

MAY 28, 2021

They also found that during the experiment, when the vast majority of customers turned to customer service instead of the community, the satisfaction scores of customers plummeted to one of the lowest levels on record. Circular Docs lets you create a knowledge base from your Google Drive & Docs content.

Blended Learning 52

Blended Learning Technology Miro Design 52

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

TechSmith 61

TechSmith Support Tutorial Customer Service 61

Continu

MARCH 5, 2020

Besides using Continu as an LMS, the platform is also a knowledge base or Intranet system which helps cut company costs and save time. Noted customers. Subscription-based. Noted customers. TalentLMS is a cloud-based LMS that is SCORM and TinCan certified. Integrates with services through Zapier.

Track 59

Track Compliance Training Authoring Tools Blended Learning 59

Mindflash

APRIL 14, 2014

I know, listening to a lecture on your company’s new customer service process is not exactly a TED Talk. Instead of using valuable classroom time conducting lectures, create a (or a series of) self-paced online training courses that explain the new customer service process. It’s boring.

Blended Learning 89

Blended Learning Classroom Online Social Networks 89

eLearningMind

JUNE 11, 2021

Share on twitter. Whether it’s better teambuilding, customer service, or public speaking, skills raining should offer guidance and support in areas where learners are focused on a specific type of behavior. Knowledge training is often required for things like compliance training or production information. Share on email.

Analysis 52

Analysis Blended Learning Compliance Training Social Networks 52

Learning Visions

MAY 20, 2009

A few weeks ago I did a very informal query on Twitter, asking people what were their favorite eLearning brands. No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

TechSmith Camtasia

APRIL 2, 2014

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. The Problem. tweet this ).

Tutorial 100

Tutorial Screencast Video Solution 100

LifterLMS

JANUARY 30, 2022

Cristian is from WPChill.com where he sells many products, including Strong Testimonials, Download Monitor, KB Support (a knowledge base plugin), and WP Modula (an image carousel tool). You can also find Cristian on Twitter @CristianRaiber. I’m joined by a special guest, his name is Cristian Raiber. Chris Badgett: Locally.

Business 81

Business Authoring Tools Knowledge Base Hosting 81

Hurix Digital

JUNE 21, 2019

It can, in fact, become a knowledge base for the organization. Explain the Working of Product or Service. Of course, all of your employees know how your product or service works. If a potential customer comes and asks questions to your employees about a service, would they be able to answer?

Video 40

Video Compliance Training Create Effectiveness 40

WhatFix

FEBRUARY 23, 2023

Aside from the above-mentioned types of handover documentation, you might also encounter different ones, such as succession plans , sales-to-service handoffs, and financial handovers. Share on facebook Share on twitter Share on linkedin Share on email Subscribe to the Whatfix newsletter now! Like this article?

Templates 52

Templates Help Create Case Study 52

Continu

FEBRUARY 4, 2020

Limited ability to create trainings, and no ability to customize or time reminder messages.”. “It’s And make sure the company you choose has superb customer support so you will be up and running quickly. Noted customers. Subscription-based. Noted customers. Limited in the fonts sizes, highlighting and etc.

Alternatives 52

Alternatives LMS Authoring Tools Learning Management System 52

WhatFix

JULY 25, 2022

Share on twitter. For instance, an employee working with the customer relationship team replaced by customer feedback software might be moved to the public relations team. The employee can show off their highly transferable skills and use their knowledge of customer dealing to bring fresh ideas and perspectives to the team.

Benefits 52

Benefits Diversity Training Performance Support Specialist 52

Continu

JUNE 23, 2019

Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Besides using Continu as an LMS, the platform is also a knowledge base or Intranet system which helps cut company costs and save time. Noted customers. Subscription based. Noted customers.

Alternatives 40

Alternatives Authoring Tools Brainshark LMS 40

learnWorlds

MAY 30, 2022

Building a customer education program to reduce churn and improve customer retention is a simple yet powerful strategy any business can use. While this strategy is widely used in the technology and software industry, many businesses neglect the power of their customers. What is a customer education program?

Custom 97

Custom Education Program Metrics 97

Limestone Learning

MAY 31, 2022

PT: Five Key Success Principles in Building Human-Centric, Networked and Innovative Organizations (Free for ATD members) With the world undergoing constant disruption and customer needs quickly evolving, the Coca-Cola Company recognizes that it needs to innovate constantly. In the end, it must be consumer-centric.

Free 101

Free Blended Learning Brandon Hall Develop 101

OpenSesame

MAY 3, 2011

By creating a culture and workplace of engagement, collaboration and flexibility, you’re attacking not only the “soft” issues of your employees’ attitudes and feelings about their work but the “concrete” issues of productivity, customer service and ultimately, profit. What’s Next: Securing the Knowledge Base. “My

Case Study 52

Case Study Wiki Tips Communities of Practice 52

The eLearning Coach

NOVEMBER 16, 2009

Many of these tools and services are free or have a free trial period, which can encourage you to experiment in a small way at first. Although Edublogs seems focused on academia, its also ideal for other types of organizations due to its centralized control, privacy options, security features, custom branding and support. MindMeister.

Social Media 83

Social Media Social Networks Wiki Media 83

Tony Karrer

APRIL 15, 2009

A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. Maybe for process-driven, relatively formal orgs this is true, but for virtually every knowledge-based role or organization, the sharing, collaborating, creating *is* the work.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

eLearning 24-7

JANUARY 26, 2014

There was one fellow there and every time I walked by or was chatting with vendors in their area (AT’s), he was just sitting on his stool awaiting customers. Key features include: Knowledge and skill based assessments. Communities and knowledge base. I hope you did well good sir, I sincerely mean that.

ADL 66

ADL ASTD vendor Social Networks 66

TechSmith Camtasia

AUGUST 23, 2013

Last week I had the pleasure of presenting at the semi-annual Technology Services World (TSW) Conference , hosted by the Technology Services Industry Association (TSIA) on the Avaya Mentor program, which I had also written about last August. At Avaya, we found ourselves facing this question in the fall of 2011. The Gear We Got.

Version 100

Version Authoring Tools YouTube Engineering 100

WhatFix

FEBRUARY 11, 2023

Back to Blog Employee Training ServiceNow Training: 7 Methods To Ensure Success in 2023 February 11, 2023 Gokul Suresh Share on facebook Share on twitter Share on linkedin Digital transformation has empowered organizations to become more automated, have more efficient workflows, and provide better customer experiences.

Methods 52

Methods Compliance Training Social Networks LMS 52

WhatFix

NOVEMBER 3, 2022

Share on twitter. Digital Adoption Platform (DAP): DAPs provide organizations with the tools to create in-app guided content such as interactive walkthroughs, onboarding flows, and knowledge bases directly inside software applications. Share on twitter. Back to Blog. Employee Training. November 3, 2022. Shivani Nalkar.

eLearning Strategy 52

eLearning Strategy Strategy Training Train 52

eLearning 24-7

AUGUST 27, 2015

Support is included – phone, chat, knowledge base, e-mail (but time specific availability, as in not all are 24/7). Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The “Did You Know” – is sort of a knowledge based wrapped within questions.

Adobe Captivate 40

Adobe Captivate Adobe Captivate Association LMS 40

Braidio

JANUARY 16, 2019

Braidio’s entry, “Workplace Intelligence Platform Fueled By Social Learning”, focused on Braidio WorkStreams , the powerful WorkOps platform that blends social learning, knowledge bases, collaboration, and the third-party tools used by employees in a unified personalized experience to optimize outcomes. About Brandon Hall Group, Inc.

Brandon Hall 40

Brandon Hall Platform Technology SAP 40

ProProfs

APRIL 5, 2022

Analytics – The best lead generation services offer powerful reporting and analytics that make it very easy to sculpt your lead campaigns for maximum convertibility. They also help in providing customer support and collecting valuable information. Customer Insights for Refined Marketing. A/B testing functionality.

Tools 52

Tools Social Networks Templates Quiz 52

WhatFix

NOVEMBER 29, 2022

Share on twitter. That’s why it’s so crucial to find a way to design a self-service knowledge base that your manufacturing employees can use on demand. Share on twitter. Back to Blog. Employee Training. How to Effectively Train Manufacturing Employees (+Challenges). November 29, 2022. Levi Olmstead. Share on email.

Authoring Tools 52

Authoring Tools Effectiveness Blended Learning Metrics 52

WhatFix

MARCH 23, 2020

Mainstream American companies like Twitter , Apple and Google are quickly embracing and mandating “Work From Home” in the wake of Coronavirus. Experian , the global information services company experienced 2.5X – 3X faster time to proficiency for new employees with Whatfix’s DAP Platform. shared across customers).

Authoring Tools 52

Authoring Tools Adopt Adoption Digital 52

eLearningMind

APRIL 29, 2021

Share on twitter. These outdated teaching tools are quickly becoming replaced by the likes of entertaining micro-content providers such as Facebook, Twitter, YouTube, and Google. Two real-world examples of our newfound appreciation for microlearning can be seen in services like the popular TED-Ed or the language app Duolingo.

microlearning 98

microlearning eLearning Strategy Examples Strategy 98

eLearningMind

OCTOBER 6, 2021

These outdated teaching tools are quickly becoming replaced by the likes of entertaining micro-content providers such as Facebook, Twitter, YouTube, and Google. Two real-world examples of our newfound appreciation for microlearning can be seen in services like the popular TED-Ed or the language app Duolingo.

microlearning 105

microlearning eLearning Strategy Examples Strategy 105

LifterLMS

MARCH 2, 2022

You can also find Courtney on Twitter at @CourtneyR_dev. And many of our users and customers, we’re their first introduction to WordPress. So synchronous with the release ships, now you need to update your docs and your video coursework and any other type of knowledge-based material altogether in cadence with that release.

Education 79

Education Diversity Training Doc Open Source 79

Jay Cross

NOVEMBER 14, 2009

Amazon.com blends the data they collect about their visitors and social networking to dynamically generate a customized user experience. Arguably, we have significantly more data about our learners than Amazon.com has about their customers, and yet we do practically nothing to leverage that data to customize the learning experience.

Job 44

Job Blended Learning Authoring Tools Case Study 44

Mike Taylor

FEBRUARY 2, 2021

The ability to break these apart and customize them is really fantastic! Multiavatar — Free custom illustrated avatar maker. Stubborn | Create your own custom character illustrations. Site-Shot – Capture a Website screenshot Site-Shot: Online webpage screenshot service that takes a full page snapshot. Video Tools.

Google Docs 58

Google Docs Authoring Tools Doc PNG 58

Learningtogo

MARCH 29, 2018

It could be a ton of things, like a job aid, knowledge base, etc, but let’s just go with the 3 above. Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. Image quotes: A highlight of what the expert said.

Content 127

Content Ratio Slides PowerPoint 127

eLearningArt

MARCH 19, 2018

It could be a ton of things, like a job aid, knowledge base, etc, but let’s just go with the 3 above. Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. Image quotes: A highlight of what the expert said.

Content 40

Content Ratio Slides PowerPoint 40

Mindflash

MAY 4, 2015

Content marketing uses content for the purposes of attracting and retaining customers and online training uses content for the purposes of helping people to learn. In both disciplines, the content is valuable only if people (customers or learners) pay attention and buy or learn, respectively. Both involve content delivery.

Online 40

Online Training Train Podcasts 40

Learning Visions

JANUARY 7, 2008

They have the knowledge and that is why we should use their focussed knowledge services. Its happened where those interested in adding to a corporate knowledge base, and even bought rapid elearning software, still didnt have the time to create the learning outside of their regular work. 1:32 AM Tom Kuhlmann said.

Instructional Design 174

Instructional Design Instructional Instruction Blended Learning 174