Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

ProProfs

JULY 10, 2017

Since, consumers nowadays demand ‘personalization’, businesses are readily following this approach to make a product or service more endearing to the target audience. This holds true for eLearning as well where personal learning environments (which enables learners to manage and control their own learning experience) are sought by many.

Personal 103

Personal Personalization Blended Learning Corporate eLearning 103

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Global eTraining

APRIL 16, 2020

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist for Best Corporate / Enterprise Learning Solution The Global eTraining Knowledge Management Platform earns prestigious industry recognition. PRODUCT] was honored as one of 150 finalists across the 40 business technology categories.

Global 52

Global Productivity Product Technology 52

Epilogue Systems

APRIL 23, 2024

Did you know that according to a study by the American Productivity & Quality Center , up to 90% of an organization’s knowledge resides in its employees’ implicit knowledge? This article will unveil the power of implicit knowledge and equip you with strategies to harness it for success.

Knowledge 40

Knowledge Cognitive Articulate Wiki 40

Hurix Digital

APRIL 24, 2024

LLMs have enabled AI to automate processes, give problem-solving insights, interact with customers, and personalize the e-commerce industry for dedicated shopping experiences. Over the years, improved LLM technology has enabled it to go beyond automated customer services in the business sector. For example, LLMs help with coding.

Innovation 40

Innovation Business Pattern Statistics 40

Instancy

SEPTEMBER 12, 2023

Leading companies already use it for everything from optimizing search to automating customer service. The Strategic Imperative for Enterprises IDC predicts that by 2025, 60% of G2000 companies will use generative AI to empower employees to be more innovative and productive. Knowledge repositories can be optimized using AI cataloging.

Business 52

Business Enterprise Diversity Training Compliance Training 52

EduPivot Knowledge Center

NOVEMBER 13, 2023

We use learning science to effectively transfer information and skills to our employees. Traditional platforms are often used by organizations to share and store information, such as Google Drive or Dropbox, however a proper internal knowledge base offers so much more. And we should be proud!

Knowledge Base 64

Knowledge Base Custom eLearning Development Confluence Atlassian 64

Instancy

JULY 11, 2023

By leveraging large language models, organizations can deliver personalized learning experiences to customers and employees. For instance, let’s consider a multinational software company that utilized a generative AI-based system for customer support.

Performance Support 40

Performance Support Knowledge Online Learning Support 40

Edume

DECEMBER 4, 2018

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs.

Case Study 40

Case Study Productivity Product Study 40

ProProfs

APRIL 24, 2018

Implementing a rock-solid learning and development strategy can help employees learn new skills in almost every conceivable vertical; whether it’s software development, change management or simply soft skills. “ They can provide a major boost to productivity during L&D implementation. eLearning Review Tools.

Authoring Tools 64

Authoring Tools Software Productivity Product 64

Global eTraining

MARCH 31, 2022

Once exams are completed, ‘GeT Insights’ automatically generates and provides learners with a personal Custom Learning Path, complete with all the content a learner needs to review based on areas of weakness identified by the assessment. Management also has access to downloadable reports on each examinee and their areas of improvement.

Global 52

Global Assessment Knowledge Solution 52

eLearning 24-7

MARCH 23, 2023

As AI technology advances, it is becoming an increasingly valuable tool in various aspects of employee training, skill development, and knowledge management. Generative AI has the potential to disrupt learning in the workforce by changing the way we learn and the skills that are required for success in the workplace.

Authoring Tools 63

Authoring Tools Diversity Training Compliance Training Policies 63

BrainCert

MARCH 7, 2024

Centralized Knowledge Management: Capture, organize, and share valuable knowledge through a centralized knowledge base. This empowers teams with easy access to the latest information and best practices, fostering a culture of continuous learning and knowledge sharing.

Collaboration 52

Collaboration Software Teams Virtual Classroom 52

QuoDeck

MAY 19, 2020

Before going any further, let us understand what knowledge means to a business. Business knowledge is a sum of skills, experiences, capabilities and expert insight, which you collectively create and rely on, in your business. Skill, Competency, Experience). for how they manage knowledge.

KM 59

KM Knowledge Brain Business 59

Paradiso Solutions

JANUARY 4, 2022

Upskilling is the panacea through which you and your employees can evolve the skills to keep up with change. Instead of hiring new employees and investing additional resources into recruitment, grooming employees on your own can help to boost productivity. When you go through the job market, the best you have in your wallet is skills.

Simulations 52

Simulations Platform Corporate eLearning Culture 52

eFront

NOVEMBER 5, 2015

With most economies quickly moving towards knowledge-resourced survival strategies, eLearning is the most sought-after knowledge management pedagogy. Having accumulated a wealth of knowledge in an organization, managers are looking for ways to make it available to employees in a meaningful way.

Organization 40

Organization eLearning Strategy Business Create 40

Learning Visions

DECEMBER 17, 2014

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Structured Learning: enhance skills, achieve certification Formal learning for new hires, compliance, etc. ALL of these are included in an ecosystem.

Performance Support 202

Performance Support Social Networks Metrics Support 202

WhatFix

JULY 3, 2023

You can’t eliminate them once and for all — new skills gaps will continue to appear as your business grows, but you can establish a process for identifying those training gaps before they become roadblocks. Training gaps are areas where employees are lacking knowledge or skills to achieve certain goals at work.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

Jane Hart

NOVEMBER 15, 2012

Currently this is where corporate e-learning focuses its efforts - delivering online learning experiences for its people to acquire existing bodies of knowledge or skill – it’s all about learning the old.

Learning 228

Learning Skills Instructional Design Teach 228

Global eTraining

MAY 21, 2020

Global eTraining adds language translations to the Knowledge Management Platform. The intelligent language translation is further available to original content created by GeT customers in The Generator, enabling organizations to better serve their teams.” Charles Jarvis, General Manager, Global eTraining. Chinese (??).

Global 52

Global Brandon Hall Diversity Training Library 52

CLO Magazine

JULY 6, 2023

Consider what corporate L&D professionals do: We identify performance and skilling needs, we study the information, skills and capabilities needed, and then we carefully put together training, coaching, apprenticeship, assessment, simulation and self-directed learning to fill the gap.

Simulations 51

Simulations Case Study Compliance Training Teach 51

WhatFix

JULY 25, 2022

Advances in enterprise software driven by continuous digital transformation are leading to an increased demand for new competencies and skill sets. For an organization to stay competitive, it must have a workforce with the right skills to be productive, innovative, and ultimately drive more revenue. Get my free guide.

Benefits 52

Benefits Diversity Training Performance Support Specialist 52

ProProfs

FEBRUARY 19, 2018

Whether it is about using social networks to engage your customers or conducting discussions on a forum, it requires a lot of hard work to get the real profit out of your audience. To drive your e-commerce sales effectively, you need to adopt modern methods to personalize the online customer experience.

Sales 88

Sales Social Networks Quiz Social Network 88

CLO Magazine

JULY 22, 2021

And as official health guidelines evolved to new learning and insights, many industries had to continuously reinvent the way they delivered their products and services. Adaptable leaders also understand the best work is done in the trenches — those who possess deep expertise and who are closest to the customer can accomplish the most.

Metrics 101

Metrics CLO Leadership Environment 101

ProProfs

MARCH 7, 2018

They are an excellent way to improve customer relationships, educate people, and to get valuable feedback from the customers. The reasons behind why businesses need to choose online quizzes are not just limited to customers’ interest, and engagement, but extends to generating revenue and improving your business.

Business 75

Business Online Quiz Engineering 75

The Training by Nelle Blog | Corporate Training and Consulting

JULY 1, 2019

Get Write: Document Your Workplace Scenarios There is a simple little method you can use to help remind you about the type of workplace knowledge you should be jotting down, and I call it the P^3 (P to the 3rd Power) Method. It's a great place to start if you're not trying to overwhelm yourself with the whole concept of knowledge management.

Webcast 40

Webcast Write Blog Knowledge Management Journal 40

CrossKnowledge

OCTOBER 10, 2019

Knowledge and skills now have a short shelf-life and one-size-fits-all training is no longer adequate to meet the unique needs of learners. The expectation is that e-cars will increase global revenue, margin and provide access to a new customer segment. knowledge, skills, mindset)? what’s changing & new).

Case Study 61

Case Study Performance Support Blended Learning Performance 61

WhatFix

DECEMBER 19, 2022

Role-based training is a set of learning activities focused on equipping employees with the specific knowledge and skills needed to excel at their jobs. This approach is counter-productive when you hire at scale. Improves problem-solving skills. Anticipates and fills skills gaps. What is Role-Based Training?

Roles 52

Roles Examples Benefits Simulations 52

ProProfs

MAY 23, 2017

Training programs exist to make sure your employees are well-equipped with the skills, knowledge, and procedural awareness necessary to fulfill their responsibilities as safely and productively as possible. The development of marketable skills. Finding the Right Product. How Training Programs Boost Morale.

Program 94

Program Training Train Poll 94

Paradiso Solutions

FEBRUARY 7, 2022

Cornerstone is a Learning Management System (LMS) that enables you to give your employees a seamless learning and development experience. Create a customized learning and development experience that motivates individuals and accelerates change. Compensation Management. Competency Management. Content Management.

Cornerstone 52

Cornerstone Blended Learning Authoring Tools LMS 52

Ed App

NOVEMBER 29, 2021

We’ve collected the best learning management tools – learn more about them here. Knowledge Management Tools. Transferring and sharing of business knowledge is now easier than ever before — thanks to the rapid increase of knowledge management tools on the market. Knowledge Management Tools.

HIPAA Training 52

HIPAA Training Authoring Tools Compliance Training Blended Learning 52

CLO Magazine

NOVEMBER 11, 2022

By investing in learning and development across the business — for employees and customers alike — the company is set up for sustained success. The learning organization also focuses on its own advancement of its staff, developing their skills to stay ahead of what the business needs for the future, says Klein. Learning as a business.

Tools 51

Tools Scanning Association LMS Association Learning Management System 51

Ed App

OCTOBER 20, 2020

It is the ability to create, acquire, and transfer knowledge and change behavior at all levels of the company. Knowledge Management. Knowledge is power and if we share knowledge, we also share power. Therefore, knowledge management is the basis of the learning policy of a learning company.

Organizational Learning 52

Organizational Learning LMS Learning Activities 52

Acorn Labs

AUGUST 14, 2023

The skills needed by a leader varies depending on leadership level, but a good leader is one who utilises the most effective leadership styles for their position—whether you're an emerging, new, or executive leader. Plus, the skill sets required of entry-level leaders are different to what's required of mid-level or even senior leaders.

Leadership 52

Leadership Diversity Training Effectiveness Develop 52

Acorn Labs

AUGUST 14, 2023

The skills needed by a leader varies depending on leadership level, but a good leader is one who utilises the most effective leadership styles for their position—whether you're an emerging, new, or executive leader. Plus, the skill sets required of entry-level leaders are different to what's required of mid-level or even senior leaders.

Leadership 52

Leadership Diversity Training Effectiveness Develop 52