Acorn Labs

DECEMBER 15, 2022

When you have the right people with the right skills and knowledge working on a project, the project is more likely to succeed, with increased productivity, positive team dynamics and decreased attrition rates leading to happy clients and customers and greater returns for your business.

Skills 52

Skills Benefits Strategy Mobile 52

Acorn Labs

DECEMBER 15, 2022

When you have the right people with the right skills and knowledge working on a project, the project is more likely to succeed, with increased productivity, positive team dynamics and decreased attrition rates leading to happy clients and customers and greater returns for your business. Succession planning.

Skills 52

Skills Benefits Strategy Mobile 52

Tony Karrer

MARCH 24, 2009

I'm hoping you can help a reader with thoughts and likely help others of us … A medium size nonprofit and lobbying organization is working on a designing and creating a social / work network for experts, students, volunteers who are willing to help through campaigning, lobby, sharing knowledge, working on solutions (writing documents).

Social Networks 102

Social Networks Social Network Network Social 102

Tony Karrer

MAY 4, 2010

You will get help when you: Try to find the right project, start the project, perform the project, complete the project Hire someone Sell a house Improve customer satisfaction ( data driven ). We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.

Performance Support 113

Performance Support Support Performance Cognitive 113

EI Design

JULY 30, 2018

Gig economy is the buzzword referring to a work environment that supports short-term contracts, often with individuals working virtually together regardless of physical location. This new paradigm is optimized for knowledge work, like L&D. Company culture may shy away from using contractors. Final Thoughts.

Specialist 40

Specialist Instructional Design Virtual World Project 40

Learning Rebels

JANUARY 12, 2015

First we need to know our stuff, build our knowledge, work up a curiosity and not accept myths as truths – let’s take Learning Styles as an example; find research, find data, read the whitepapers, and draw your own conclusions. Where is the curious learner in you? The back of milk carton?

Google Docs 100

Google Docs Learning Learning Styles CLO 100

CLO Magazine

JANUARY 11, 2017

Then providers can better target solutions to meet customer needs and drive business performance. Unfortunately, because knowledge work is difficult to measure and reward fairly, “gurus will continue to propose variations on an old theme.”. And staff still want to be better engaged, empowered and rewarded.”

Metrics 32

Metrics Augmented Reality Develop Diversity Training 32

Tony Karrer

DECEMBER 14, 2010

I was also struggling for clients who needed very simple learning tracking but with some customizations. For example my search for an LMS Solution for Simple Partner Compliance Training didn’t really arrive at just the right solution. Marketplace LMS solutions don’t quite fit. Neither do more complex solutions.

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Learning Visions

FEBRUARY 26, 2010

We find that knowledge work has replaced manual labor as the predominant form of work. This requires a more customized approach to education and training instead of one-size-fits all. Need to educate people to higher levels. We need a system of education that’s focused on learning, not sorting.

Wiki 160

Wiki Instructional Design Performance Support Instructional 160

Jay Cross

NOVEMBER 8, 2010

On December 13, Charles Jennings and Jay Cross will share a vision of working smarter at a private dinner with executives from across the Netherlands. The discussion will include a case study of Thomson-Reuters, focusing on cutting-edge performance improvement, knowledge work, and the business case in senior management terms.

Internet 43

Internet Case Study Tagging Reference 43

Tony Karrer

MARCH 23, 2009

Dodged that bullet. :) Patterns and Knowledge Work I understand the concern that when you share best practices, you may come out with very different results. customer satisfaction data) and provide knowledge workers (e.g., store managers) with specific possible actions that they can take to try to improve.

Pattern 100

Pattern Examples Metrics Knowledge Worker 100

Jay Cross

AUGUST 7, 2009

Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. Increasing customer loyalty though learning. In a networked corporation, there is scant difference between knowledge work and learning.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Learnnovators

OCTOBER 8, 2015

And helping SMEs focus on decisions and skills, not knowledge, working with them in a partnership rather than them as a fount of knowledge is helpful. This is the core to customization and personalization, and also supports mobilization. Having end user stakeholders (e.g.

Design 133

Design eLearning Strategy eLearning Cognitive 133

Kapp Notes

MARCH 22, 2010

One of your most recent blog posts talks about the importance of customizing your avatar. As you customize your video game character or your avatar with whom you are meeting other people in a metaverse, you are vesting part of yourself into the environment.

Second Life 100

Second Life Games Education Augmented Reality 100

Jay Cross's Informal Learning

FEBRUARY 20, 2009

Workers at the the bottom of the traditional organizational pyramid are those who interact closest with their environment (market, customers, information). To be effective today they need to be constantly probing and trying out better ways of work. See the full article at the togetherLearn site. A New Model for Training.

Training 40

Training Train Instructional Design Pattern 40

Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. We learn to do the job on the job. The Coherent Organization.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Tony Karrer

DECEMBER 14, 2009

It’s going to cause us to think about models in very different ways such as how Intuit has Outsourced Training to Customers. Work Event? And as part of this, I’ve been taking advantage of: 2009 Predictions How Did I Do? But the economic realities and environment suggests a pretty dramatic shift going on here. Learning Event?

Diversity Training 109

Diversity Training Scanning PWLE Case Study 109

Spark Your Interest

MARCH 7, 2021

creating customized tests for students. Including customers, partners, or members. And customized content channels that users can follow. They diverted the money they were spending on the ongoing maintenance and hired an instructional designer with LMS knowledge. LMS Customer Support. Customer support is important.

LMS 262

LMS Authoring Tools Compliance Training Instructional Design 262

Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. There will always be some level of training/education required.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Everwise

DECEMBER 7, 2016

Her own career backstory includes more than 25 years of traditional roles within marketing, sales, customer relationship management, business development, and management. I see a lot of that kind of seasonal knowledge working well with the on-demand model. Somewhere in the middle of the two extremes, then.

Consulting 52

Consulting Examples Collaboration Sales 52

eLearning 24-7

JULY 27, 2022

As the person or persons who will implement cohort-based learning for your employees, members, even customers (and it is doable), it is required for you to know all the components, the pluses and minuses. You share knowledge, and provide insight and work together, in some manner even if you are not in the same department or location.

Learning System 103

Learning System System Trends Online Learning 103

Jay Cross's Informal Learning

FEBRUARY 16, 2009

Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today? It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Most corporate learning today can take place simultaneously with work. Because she’s in training.

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross

JULY 4, 2009

Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. Customer Learning. It’s time to invite customers to join the party. We are shifting our focus from training to performance.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

MARCH 19, 2012

Workers at the the bottom of the traditional organizational pyramid are those who interact closest with their environment (market, customers, information). To be effective today they need to be constantly probing and trying out better ways of work. A New Model for Training. Management needs to support self-learning, not direct it.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Tony Karrer

MARCH 3, 2009

Leveraging Networks is Key Skill and the most important Knowledge Worker Skill Gap. Tools and Methods for Networks and Communities - Discusses specific tools and methods for using Networks and Communities as part of Knowledge Work. Q : So are people helping you with customer situations for free ?

Social Networks 102

Social Networks Social Ning LinkedIn 102

Learnkit

MAY 4, 2016

Solution: Custom elearning can help reduce lost spend on training employees who leave because the single investment in custom online training, can be used over and over again without additional costs. Learning delivered online, can be broken up into bite-sized chunks to help maximize knowledge retention.

Diversity Training 50

Diversity Training Case Study eLearning Strategy Corporate eLearning 50

Tony Karrer

MARCH 25, 2009

Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way. It also causes us to confuse activity and effectiveness.

Productivity 100

Productivity Product Social Networks Knowledge Worker 100

AXIOM Learning Solutions

MARCH 23, 2023

In the past several years, knowledge workers have embraced technical skills and the realities of blended and remote work. So I think there’s a convergence of three themes that really caused a lot of stress for people this concept of digitization and remote work, being constantly available or accessible.

Podcasts 49

Podcasts Podcaster Podcasting Management 49

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Stock market investors value Google at $125 billion.

ROI 66

ROI Social Networks Network Authoring Tools 66

Performance Learning Productivity

DECEMBER 20, 2013

The way organisations work today is almost unrecognisably different from the structured and closely-managed systems in pre-Internet and pre-ubiquitous connectivity times. Work is customised rather than standardised as leaders strive for their people to respond to the changing, and often increasing, demands of their clients and customers.

Social Media 221

Social Media Attitudes Performance Support eLearning Consultant 221

Learnnovators

FEBRUARY 17, 2014

Jobs are changing where there is a clear move from role-based work to task-based work, less transactional work and more work that requires decision-making and dealing with ambiguity. Each of these is driving changes in the way we understand that learning needs to happen.

Blended Learning 100

Blended Learning Performance Support Compliance Training eLearning Consultant 100

CLO Magazine

AUGUST 29, 2018

Aligned insights have a direct relation to business performance metrics (growth of intellectual capital, employee engagement, financial return, sales growth, customer satisfaction, talent turnover, productivity) that you control and influence. Writing insights effectively is important to their adoption, fruition and use.

Informal 71

Informal Business Authoring Tools Score 71

Jay Cross

MARCH 14, 2010

Calculating life-time value of a learning “customer”. Common measures are gain in market share, increased revenue, customer satisfaction, and other business metrics. We recently toured a corporate headquarters where staying late at work was prized by managers. . • Helping workers learn how to improve their learning skills.

Business 52

Business Metrics Director Knowledge Worker 52

Learnnovators

FEBRUARY 16, 2014

Jobs are changing where there is a clear move from role-based work to task-based work, less transactional work and more work that requires decision-making and dealing with ambiguity. Each of these is driving changes in the way we understand that learning needs to happen.

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

Jay Cross's Informal Learning

DECEMBER 17, 2008

In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work. Shareholders placed their bets on soft assets like customer relationships, know- how, and a track record of innovation. In a knowledge company, you are paid to think; that’s where intangible assets come from.

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57

Jay Cross

FEBRUARY 12, 2013

Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. We learn on the job to do the job.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross's Informal Learning

DECEMBER 25, 2008

It is a real-world, real-time sorting apparatus, designed to help anyone inside the company easily find the answer to a question, a product demo, or a preecisely the right warm body to speak to a waiting customer or present at a conference — in any language, anywhere around the globe.

Network 36

Network Social Networks Facebook Collaboration 36