Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. This is a big reason that I started Work Literacy. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers.

How Elearning can Solve Restaurant Training Challenges

Learnkit

A proper training program ensures that all employees have knowledge required to perform and excel in their roles. Increased confidence and proficiency can maximize productivity and have positive impacts on employee engagement and retention. Working with Varying Learning Styles.

The Rise of the Servant Leader

CLO Magazine

During the Industrial Revolution of the 19th century, efficient production of goods was the name of the game. In the 20th century, information became as important as materials, leading to what my friend and mentor Peter Drucker called knowledge work.

Study: Enhanced Employee Development Needed in 2013

CLO Magazine

And since only 32 percent of executives plan to hire to meet their goals, companies will need to develop and transform existing workforces to achieve high performance and greater productivity, according to the study. Employees must work differently to survive where frequent organizational change, knowledge work and increased collaboration are the norm.

Study 62

Internet Time Alliance heads to the Netherlands

Jay Cross

On December 13, Charles Jennings and Jay Cross will share a vision of working smarter at a private dinner with executives from across the Netherlands. We will share concrete examples of improving customer focus, modernizing the learning function, and improving knowledge productivity.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Performance Learning Productivity

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out.

Why You Should Embrace The Gig Economy For Strategic Advantage

EI Design

Embrace the gig economy work structure for a strategic advantage over out-dated workflow practices. But managers and HR departments tend to operate from a perspective of fear, convinced that employees can only complete work if they’re supervised in an office.

Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Do we really expect a person to effectively sell product in a retail environment without authentic formal instruction? Tags: simulations Learning at Work Education

Performance Support in 2015

Tony Karrer

Examples in matching were: People to Projects People to Jobs Students to Tutors In each of these, it has the classic characteristics that point to Performance Support: Infrequent Complex Important to get right I would claim that as knowledge work becomes more complex and we move towards being concept workers , we are being asked to act like experts even though we aren’t experts. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.

Seven Things I Learned This Year

Tony Karrer

Here’s the series: Text-to-Speech Overview and NLP Quality , Digital Signal Processor and Text-to-Speech , Using Text-to-Speech in an eLearning Course , Text-to-Speech eLearning Tools - Integrated Products , Text-to-Speech vs Human Narration for eLearning , and Using Punctuation and Mark-Up Language to Increase Text-to-Speech Quality. I was also struggling for clients who needed very simple learning tracking but with some customizations.

Deeper eLearning Design: Part 6 – Putting It All Together

Learnnovators

The goal of this series is to build upon good implementations of instructional design, and go deeper into the nuances of what makes learning really work. This is then fleshed out with a combination of conversations with a SME and/or a suite of documents and presentations that constitute subject matter knowledge. What this means in practice is we work in teams, developing core elements in conjunction with stakeholders, in tight cycles, testing and elaborating.

50 suggestions for implementing 70-20-10

Jay Cross

Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entire organization working smarter. Convergence of work and learning. Work and learning have merged.

Forum 98

Carnary Wharf Meeting on the future of learning

Jay Cross's Informal Learning

convergence of knowledge, knowledge work, and learning. “Using learning nuggets to help customers use products is much smarter. Yesterday a dozen senior learning professionals met for four hours in the board room at Thomson Reuters in London.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

Aligned insights have a direct relation to business performance metrics (growth of intellectual capital, employee engagement, financial return, sales growth, customer satisfaction, talent turnover, productivity) that you control and influence. Content curation is not a new phenomenon.

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows.

ROI 73

Executive Freelancers: An Interview With Antoinette Forth

Everwise

Everyone knows work is changing, but it’s the breadth and magnitude of that change that we’ve yet to fully understand. This isn’t news to Antoinette Forth, who co-founded Walkabout Collaborative , an organization that provides knowledge, support, and technology to help executives and other experienced professionals leave traditional, full-time roles behind and launch entirely new kinds of careers for themselves. And the work is usually project and outcome based.

Working Smarter eFieldbook $12

Jay Cross

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The infrastructure for working smarter is called a workscape. It’s the platform where learning and work transpire.

Lotus 71

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

It is a real-world, real-time sorting apparatus, designed to help anyone inside the company easily find the answer to a question, a product demo, or a preecisely the right warm body to speak to a waiting customer or present at a conference — in any language, anywhere around the globe. To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote.

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

It is a real-world, real-time sorting apparatus, designed to help anyone inside the company easily find the answer to a question, a product demo, or a preecisely the right warm body to speak to a waiting customer or present at a conference — in any language, anywhere around the globe. To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Who in an organization is responsible for supporting and improving work?

Learning for the 21st Century

Jay Cross's Informal Learning

Learning is the process of figuring out how the world works. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. THE CHANGING NATURE OF WORK. In the days of textile factories in Manchester, railroads criss-crossing continents, and assembly lines mass- producing automobiles, most work was physical. In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work.

Decisions, decisions. Business decisions.

Jay Cross

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. In the knowledge era, workers are paid to think.

The 70:20:10 Model – Today, Tomorrow & Beyond

Learnnovators

He also knows ‘what works’ in the world of strategic talent. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Charles: I see these shifts in learning as being driven not only by re-thinking the process of learning and development and by emerging technologies, but also by fundamental changes in the world of work. They will work in a much more integrated way with their stakeholders.

Thriving in the Net-Work Era

Jay Cross

Before industrialization, work was local or industry meant cottage-industry. About three hundred years ago, work became an organizational matter. Factories require groups of people working together. Clocks measure working hours instead of the sun.

Social Grid Follow-up

Tony Karrer

Leveraging Networks is Key Skill and the most important Knowledge Worker Skill Gap. Tools and Methods for Networks and Communities - Discusses specific tools and methods for using Networks and Communities as part of Knowledge Work. I'm working on XXX.

Social 132

2008 in retrospect

Jay Cross

Next year, I intend to start making the world a better place, and that’s going to take more oomph, focus, and work with others. Peter Drucker said the purpose of business is to create and maintain a customer. A developer who says, “Here’s what we’ve got now, but something better is on the way,” forms a relationship of mutual self-interest with the customer. The developer who says, “This product is final. Beta empowers the customer to decide what’s good enough.

CLO 36