IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Training is an essential step in change management.

Social Networks 111

Social Networks Technology Companies Custom 111

Play.ht

APRIL 15, 2024

From customer support and content creation to messaging and search engines, the best AI chatbots of 2024 are giving their users efficiency, customization, and real-time interaction capabilities. Pros: Versatile across many use cases, from customer support to creative writing.

Privacy 40

Privacy Search Google Engineering 40

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Ed App

NOVEMBER 4, 2021

Transferring and sharing of business knowledge is now easier than ever before — thanks to the rapid increase of knowledge management tools on the market. To help you out, we’ve listed below the 10 best knowledge management tools and compared their key features, benefits, and pricing plans. . Cloud-based authoring tool.

Knowledge Management 52

Knowledge Management Knowledge Authoring Tools Tools 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on your company’s knowledge base. So, where do you start?

Customer Service 51

Customer Service Custom Services Training 51

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

The Training by Nelle Blog | Corporate Training and Consulting

MAY 6, 2019

SLACK Features: Private conversation channels (hashtags), direct messages, drag-an-drop file uploading, and video chat/calls Why You'll Love it: You can start a video chat in an actual channel, and the integrated search feature allows you to search the entire archive Cost: Free trial for teams for unlimited time; Standard plan starts at $6.67

Knowledge 40

Knowledge Zoho Tools Calendar 40

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

QuoDeck

MAY 19, 2020

All successful businesses, big or small, have one thing in common – Extensive business knowledge. In big organizations this knowledge can reside in entire teams, or units. In small organizations such knowledge is restricted to the people who founded the business, and maybe a few key employees that drive company strategy.

KM 59

KM Knowledge Brain Business 59

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

Docebo

DECEMBER 19, 2018

Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention. To learn more about catalogs and deep linking, see all details in the Docebo knowledge base : Configuring the Mobile App Settings. START A TRIAL.

Docebo 115

Docebo Portal Mobile Ideas 115

Instancy

MARCH 1, 2024

It works in three key steps: Retrieval: The system searches your internal data and documents (e.g., training materials, subject matter expert notes) based on the desired learning content. Augmentation: The retrieved information, rich in domain-specific knowledge and context, is then presented to the LLM.

Learning Objects 59

Learning Objects Content eLearning Quality 59

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. At a glance. And Knerr’s challenge was bigger than making videos.

YouTube 75

YouTube Authoring Tools Custom Video 75

Hurix Digital

APRIL 3, 2024

They can share knowledge across languages, benefiting tasks like translation and multilingual chatbots. Search and Recommendation LLMs can interpret natural language queries with high accuracy and context, delivering more relevant search results. Bard, developed by Google, is an example of an LLM application in search.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 25, 2023

Overall, WordPress is the most powerful and flexible option, but it also requires the most technical knowledge. The drag-and-drop Gutenberg editor simplifies content creation and allows for easy customization. A vast collection of themes, both free and premium, provides a starting point for customizing your website’s appearance.

Beginner 52

Beginner Website Templates Engineering 52

Integranxt

APRIL 1, 2024

Backed by Google’s vast knowledge base, Gemini prioritizes factual accuracy, making it a powerhouse for tasks requiring precise information retrieval and analysis. From its inception, Bard could connect to the internet, utilizing Google’s search capabilities.

Conversation 52

Conversation Google Pinnacle Gartner 52

WalkMe Training Station

JUNE 25, 2015

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. The Most important Knowledge Management Tools. It is more than just the data and numbers or information and facts. Fuze Suite.

Knowledge Management 40

Knowledge Management Knowledge Wiki Tools 40

TechSmith Camtasia

SEPTEMBER 9, 2019

In her search, Vanessa came across Snagit by TechSmith. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In The Solution. Learn More.

Quality 75

Quality SnagIt Custom TechSmith 75

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 9, 2023

She started searching for all the best website builders in 2023. Customization: The website builder should allow you to customize your website to match your brand and style. Customer support: The website builder should offer good customer support in case you have any problems. Well, to be honest — it depends!

Social Media 52

Social Media Website Templates Security 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Ed App

NOVEMBER 9, 2022

Effective product knowledge training should be easily digestible and packed with substance. Customization includes training types for HR, retail, support, and most importantly, sales. Product specifications vary, and you’ll need product knowledge training to reflect that need. Customized learning pathways.

Authoring Tools 40

Authoring Tools Platform Productivity Product 40

Rustici Software

FEBRUARY 24, 2022

Your customers can import, play and track more types of content, like media files, URLs and content directly integrated from third parties. Offer thousands of content titles through your LMS to eliminate the need for customers to spend time manually uploading content with one of our Content Connector integrations. Media Support.

Engineering 70

Engineering AICC SCORM xapi 70

IT Training Department Blog

NOVEMBER 13, 2023

Rather than relying solely on isolated training sessions or lengthy user guides ( user guides are horrible for training ), a digital adoption platform empowers employees to acquire new skills and knowledge in real-time, right when they need them most. More advanced knowledge can come from either future training or contextual help.

Adoption 110

Adoption Adopt Digital Platform 110

Learning Visions

DECEMBER 17, 2014

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. You''re interested in getting guidance on a topic - you search your org to find who has that expertise. ALL of these are included in an ecosystem.

Performance Support 202

Performance Support Social Networks Metrics Support 202

Learning Pool

APRIL 20, 2022

Flexibility: LMSs can be used across industries and sectors for different aspects and stages of training and development including compliance, onboarding, customer and partner training, and enhancing workplace performance. . User-generated content: Employees can upload their own content where they see a gap in knowledge.

Compliance Training 90

Compliance Training Digital LMS Blended Learning 90

TalentLMS

MARCH 15, 2019

A better way to get help, a better way to search, better UI & UX, and ultimately a better way for you to do your work. But you can also search directly if needed. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. Check out our new Knowledge Base.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

Axonify

JULY 28, 2017

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well.

microlearning 150

microlearning Performance Brain Module 150

Ed App

JANUARY 2, 2022

To assist you in your search for these training tools , we’ve listed 10 integrated LMS solutions to help you assess their modern features like authoring tools , engagement elements, and dashboards, and many more that best fit your employees’ learning needs. Price: Free, Paid plans start at $25 USD per month.

Integrate 52

Integrate LMS Authoring Tools Solution 52

eLearning 24-7

MARCH 6, 2023

Yahoo back in the days actually checked every website, that sought to be on their search engine. As I write, uh not using generative AI, I am testing out You.com , an AI search engine. Designed for business, used by folks offering training and learning to their employees and customers. Yep, humans did the checking.

Digital 84

Digital Learning Technologies Technology vendor 84

IT Training Department Blog

MARCH 5, 2024

That means help resources can be right in the software rather than a separate knowledge base. They offer targeted assistance based on the employee’s specific context, allowing them to quickly find answers to their questions and overcome any obstacles they may encounter. Want to know how to reduce help desk calls ?

Software 96

Software Help Corporate eLearning Player 96

eLearning 24-7

APRIL 6, 2023

is a learning system that uses Generative AI, a combination of the GPT-4 (the newest from OpenAI) and custom frameworks, models and other items, that were built by Lucy.ai. The learning system includes not just a search capability around your own content – which is housed on the platform, but also collaboration and discovery.

Productivity 78

Productivity Product Scanning Metrics 78

Xyleme

NOVEMBER 7, 2023

Centralization improves search capabilities and accessibility, making the learning experience smoother and more user-friendly. Centralization ensures content is seamlessly integrated across various platforms, from LMS to knowledge bases, enhancing the learner experience. Can Learners Easily Find and Access Content?

Content 52

Content Xyleme LCMS Agile 52

Xyleme

NOVEMBER 7, 2023

Centralization improves search capabilities and accessibility, making the learning experience smoother and more user-friendly. Centralization ensures content is seamlessly integrated across various platforms, from LMS to knowledge bases, enhancing the learner experience. Can Learners Easily Find and Access Content?

Content 52

Content Xyleme LCMS Agile 52

LifterLMS

JANUARY 30, 2022

Cristian is from WPChill.com where he sells many products, including Strong Testimonials, Download Monitor, KB Support (a knowledge base plugin), and WP Modula (an image carousel tool). Cristian thought he knew theme development inside and out working as an agency, since he was building themes for about five years.

Business 81

Business Authoring Tools Knowledge Base Hosting 81

gomo learning

APRIL 4, 2019

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Online knowledge hubs allow companies to store corporate wiki-style information that both customers and employees can access easily.

Knowledge Management 56

Knowledge Management Integrate Compliance Training Knowledge 56

Think Orion

JANUARY 2, 2024

Examples of 8 Best Alumni Websites for Inspiration When designing a website, you can choose a pre-made alumni website template or build your unique customized website aligned with your brand theme. An alum directory with advanced search and filter options ensures users can quickly locate and connect with fellow graduates.

Website 52

Website Examples Social Media Calendar 52

eLearning 24-7

SEPTEMBER 10, 2021

Should I write about the CLO role (not everyone but plenty) who push hard on new learning technologies because their companies can afford it – such as custom VR content, even though, overall other companies can’t – creating a have and have not? Plus the updates and maintenance component, which everyone gets?

White Label 83

White Label vendor Authorware Budget 83