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Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Knowledge bases are used by customer service, customer support, and customer education teams. Kill the curse of knowledge.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

Customer Training: Why User Knowledge is Essential to Success

eThink Education

However, many organizations have found that the development and implementation of a customer training program (also known as extended enterprise training) has yielded exceptional results as well. The following information will discuss what customer training involves, why it’s important, and how you can use a learning management system (LMS) to further this business goal. What is Customer Training? Companies can deliver customer training in several ways.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Better Training Needed for Financial Services Frontline Employees

CLO Magazine

A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. The further away from teaching, obviously there’s going to be a disintegration of your knowledge base.”.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Knowledge Anywhere LMS Pricing FAQ’s

KnowledgeAnywhere

?Knowledge Anywhere LMS Pricing FAQ’s. If your organization decides to move to the Enterprise tier and wants customizations additional design and development fees will apply. ask about our Customization add-on, or consider the Enterprise tier. Need custom courses?

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

15 Must-Have Knowledge Sharing Tools

The Training by Nelle Blog | Corporate Training and Consulting

These recommendations are solely based on thorough research and my own personal experience. MOMENTUM Features: Account synchronization, customization for backgrounds and themes, Countdown timer, Custom quotes, Notes, and third party integrations Why You'll Love it: You can manage multiple To-Do Lists such as Inbox, Today, and Done Cost: $2.50 Knowledge ManagementDisclaimer: I am not paid nor am I a representative of the companies mentioned below.

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How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world.

5 Questions for Making Better Customer Education Content

TechSmith Camtasia

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. And that’s why creating high-quality customer education content that addresses your customers’ needs, pain points, and knowledge gaps matters.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. DFCU Financial has ranked in the top 10 financial services organizations for financial performance among peer credit unions across the nation for more than 10 consecutive years. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In At a glance.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. Q: What does being the gomo customer success manager mean?

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Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. While not exactly a revolutionary concept (it’s a practice that’s been around for years), how we educate our customers has changed dramatically.

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4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.

Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. You’ll learn: What qualifies as a customer satisfaction crisis. What Is a Customer Satisfaction Crisis?

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

Building Skill and Knowledge, iEV, and Storytelling Tips: This Week on #BLPLearn

Bottom-Line Performance

We’ll take the best articles shared by our Learning Services, Multimedia, and Product Development teams in their weekly meetings and include them in the weekly #BLPLearn blog. Now that introductions are out of the way, let’s dive in to this week’s articles: Games That Build Skill and Knowledge. One of the reasons we created the Quest game type was to develop a game type that allowed for both knowledge acquisition AND skill building.

Knowledge, Skills and Abilities: How eLearning Puts Job-Seekers Ahead

OpenSesame

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.

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Camtasia Animation Features You Didn’t Know About

eLearning Brothers

The first one is a Custom animation. This is a great animation that goes hand in hand with the Custom animation because what it does it exactly reverses whatever the last animation was on the object. You can find this video in our knowledge base. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources

Why Support is Important at TechSmith

TechSmith Camtasia

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused. We take this seriously and it shows in the way we support our customers. Customer Contact Means Everything. Alex Cheyne - Customer Service.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. When I first started at Unbounce, we had a healthy Knowledge Base filled with mostly text-based support articles, but people were primarily responding to the ones with video.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together.

How to Effectively use Drinkware in your Marketing

Learnloft

Not only that, it often becomes difficult for businesses to work on such marketing plans that produce results, and brings customers to them that are potential leads. Drinkware gives businesses a unique opportunity to reach out to the customers in a quite limited budget. Many companies uses Drinkware branding to welcome their newly acquired customers. It is indeed a very good practice and is pretty efficient in the case of customer satisfaction.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools.

15 ways a successful LMS for onboarding can ramp velocity for your organization ???

Docebo

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers.

Three Pitfalls to Avoid in eLearning Translation

ICDTranslation

This fact makes educational material translation one of the fastest growing specialties in the language services field. Even people in traditional colleges and classrooms use website-based or online learning portals to do their work. Low-Quality Software Translation Services.

Coronavirus Update

CourseArc

Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to. A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. As CourseArc users, you are already e-learning trailblazers and most likely will have an easier transition to fully online.

Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help.

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Personalized Learning Just Got Easier With Content Curation

Docebo

In the retail sector, the introduction of opportunities to personalize products has led to more recurring online visits, longer time spent on website pages and greater customer loyalty. For one footwear company, customers who designed their own shoes gave a 50% higher Net Promoter Score, a standard way of measuring customer loyalty, than customers who bought regular products from the same manufacturer.