Custom MindTouch Poll Productivity 
Adobe Captivate
SEPTEMBER 4, 2017
Each year, Mindtouch , a customer-success driven SaaS organization, publishes a list of top 100 content experience strategists. This role coordinates cohesive knowledge capture and content strategy across all documentation functions: marketing, sales, support, professional services, product, and training.”.
Tony Karrer
MARCH 3, 2008
There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Still, this is a somewhat uphill battle.
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