Top 100 Content Experience Strategists of 2017

Adobe Captivate

Each year, Mindtouch , a customer-success driven SaaS organization, publishes a list of top 100 content experience strategists. A content experience strategist is someone who “has a key strategic and tactical role to enable customer success and self-service through content delivery across the customer journey, delivering best-in-class customer experience. Going by the trend, Mindtouch has published a list of top 100 content strategists for 2017.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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