Adobe Captivate

SEPTEMBER 4, 2017

Each year, Mindtouch , a customer-success driven SaaS organization, publishes a list of top 100 content experience strategists. This role coordinates cohesive knowledge capture and content strategy across all documentation functions: marketing, sales, support, professional services, product, and training.”.

MindTouch 94

MindTouch Content Adobe Poll 94

learnWorlds

MARCH 30, 2022

Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent increase in customer retention.

Expert 52

Expert Custom Education Summary 52

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Still, this is a somewhat uphill battle.

Wiki 105

Wiki Web Social Networks Authoring Tools 105