Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. 3) Network Effect.

Partner Problems – 5 Common Challenges Channel Networks Face

Docebo

Five common complications faced by channel partner network managers, and how to avoid them. Partner channels provide a cost-effective way to globalize your business by pairing with aligned organizations to sell products and services. The five challenges of channel partner networks.

Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? With a large network of thousands of employees, partners, and customers scattered across the globe, scaling their training was proving to be difficult.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Promote eLearning Through a Network of Champions

eLearning Architect

In this article, I will explain how a simple technique allowed us to create a network of champions which lead to a drastic increase in engagement with our audience. So I shifted my energy from selling to customers, to building relationships with the staff.

Social networking is king

E-Learning Provocateur

Another principle that resonated with me was, in my own words: Social networking is king. Social networking has been around since the dawn of time. What if your customers advertised for you? The members aren’t obliged to promote the Fiskars brand or its products.

Social networking & the workplace

eFront

In a study released by corporate wellness firm Keas, Facebook breaks makes employees happier, healthier, and more productive. HBR Blog: Social Media’s Productivity Payoff.

The Power of Your Network | Social Learning Blog

Dashe & Thomson

Networking comes naturally for some people, but not-so-much for others. Why is networking so important anyway? From a personal perspective, networking builds new relationships through which you can share information, answer questions, and make new connections.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

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SCORM Engine customers can now use a Content Distribution Network (CDN) to deliver eLearning content

Rustici Software

Occasionally, our customers have run into problems that need to be solved by placing their learning content… somewhere far away from their LMS. Over the years, we’ve helped our customers solve these problems with SDXD or Central / Remote when possible.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

Custom Tech Trends in 2018

AbaraLMS

LMS product companies will be required to state the purpose of information requested at the time of registration of the user like name, contact number, email address, and various other additional details. The post Custom Tech Trends in 2018 appeared first on Abara LMS.

Extended Learning Networks can be supported by E-Learning – An Effective Case

G-Cube

For an automobiles company, we created a customized learning solution, which was aimed towards fulfilling the needs of their external partners. Being multi-device compatible, G-Cube’s WizDom LMS could be customized and made available to the learners for all their learning needs.

Product Education: Designing Content for Your Corporate Academy

learnWorlds

Educating your customers on the use of your product, whether this is a tangible product, a service or a software is important in many levels. It can bring in new leads, customers, revenue streams or increase retention. This is much more true for customer education.

How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. Instead, they might want to help us build, maintain, and exploit a large network of weak ties.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

What Universities Must Learn About Social Networks

Jay Cross

What Universities Must Learning About Social Networks. THE ISSUE IS NOT whether you are going to become a socially networked university but how soon. IBM describes socially networked corporations as the next step in the overall evolution of business. Networks Social Learning

Creating an e-Learning piranha network!

Challenge to Learn

When I started in December we had three products: an authoring tool (easygenerator), a LCMS specifically tuned at making paper publications and a LMS. We handed these two products over to our sister company ISM learning.

Customer Spotlight: How Itential Grew Customer Training Attendance by 2x with Virtual Labs

Appsembler

Network automation solution provider Itential is a young, fast-moving, and innovative software company. Launched in 2014, they are experiencing rapid growth with 2017 being a record year for new investments, personnel, and key product developments.

5 Things To Do While Building Accessible Products

Magic EdTech

When product creators and designers keep accessibility at the forefront of the building process, then all users regardless of disability can benefit from the product. In particular, building accessible products requires five distinct qualities.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way. Having a well built network is very important to us.

How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth. Total Product Knowledge.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

Everything’s Coming Up Networks (except learning)

Jay Cross

Sloan Management Review has a great interview with Andy McAfee on What Sells CEOs on Social Networking. CEOs excitedly agree with Lew Platt’s old observation about Hewlett-Packard: “If only HP knew what HP knows, we’d be three times more productive.”

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Would a customer want to share that information with another customer of yours?

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5 Tips to Effectively Reinforce Your New Product Knowledge Training

CommLab India

Even though you have an outstanding sales force and extraordinary marketing team, without effectively training your sales team, your new product launch may not be successful. But taking time out of the busy schedules of your sales reps to reinforce new product knowledge is challenging.

The benefits of online training for a franchise network

LearningZen

The benefits of online training for a franchise network The key for any great franchise system is the ability to duplicate a system across a broad territory. You want the customer to have the same experience whether they visit a location in Texas, California, New York or Guam.

Presenting Event Video with Portable Network Graphics and JavaScript

Adobe Captivate

Some time ago I pitched a presentation design to a potential client who worked in video post production. Portable Network Graphics (PNGs). Matt West | Building Custom Controls for HTML5 Videos. Click to Play Project.

Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

And, this audience is already getting it and will increasingly prefer, expect, and demand virtual “over-the-partition&# learning networks.

Customer Experience: Training Beyond the Course

Litmos

In it, they argued that our business models have gone from agricultural, to product, to service. Here, people are focused on not one aspect of a product or service, so just the food at a restaurant or just the device when purchasing a product.

Monetization, Production, Growth, and Advertising for Course Creators, Coaches, and Consultants with Michael Greenberg

LifterLMS

We dive into monetization, production, growth, and advertising for course creators, coaches, and consultants with Michael Greenberg in this episode of LMScast hosted by Chris Badgett of LifterLMS. The authority marketing playbook is mostly about customer research and positioning.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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