Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

Online Marketing for Elearning Part II: Distribution


Offer a newsletter for your blog content. But you should include a description of your newsletter so that they know what they’re signing up for. Tell them what they can expect to get in their emails, as well as the newsletter frequency.

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The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

He frequently shares about accessible elearning development through our Learning Dispatch blog and newsletter. Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. And some, like Lectora and SoftChalk (PDF, 2.7

How Can Associations Distribute e-Reports Effectively?


You can send the report along with an annual newsletter, with details of your yearly accomplishments. You can’t just add a link or a PDF attachment to the email and expect people to engage with it. You can get a white-labeled application , branded with your logo and custom colors.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” Some examples of learning objects include Microsoft® Word or PowerPoint files, PDF files, video, and audio.

100+ Learning, Design & Technology Resources to Help You Get Sh*t Done

Mike Taylor

Every week I include a few design resources and useful tools in my Learning, Design, and Technology newsletter. Customize Your Noun Project Icons – With advanced editing features, you can now customize the color, size, rotation, orientation, background color and background shape. Grab this free downloadable library of 150 Custom Color schemes for Microsoft #PowerPoint, Word, and Excel. VectorMagic -Easily Convert JPG, PNG, GIF Files to PDF, SVG, EPS Vectors.

Handling a hack: Data security elearning

Sponge UK

Soft skills If you have customer facing staff they will have been trained on handling customer’s concerns and often the basics of data protection too. It’s not just customer facing staff who will be dealing with an extraordinary situation.

22 Powerful Tools to Create and Edit your Own Instructional Videos


Those clickable layers are for example video cards, article cards, gallery cards, map cards, data cards (all context cards), newsletter cards, poll cards, donation cards, product cards, patreon cards.

How Course Creators Can Improve Their Affiliate Marketing Programs with Dustin Howes


Subscribe to our newsletter for updates, developments, and future episodes of LMScast. We have masterminds with our top level customers, and people are always asking about affiliate programs. I always preach two newsletters a month.

Insights from a presentation master: Q&A with Echo Swinford


I also really like the fact that Designer is now not just working with Microsoft themes but will work with custom corporate themes. People use it for newsletters because you can get a nice PDF out of it: it’s a good page layout program. Echo Swinford, the one-woman team behind presentation consultancy Echosvoice , has been a PowerPoint MVP since 2000. She’s President of the Presentation Guild, an author, and a templates master!

How Technology Partners Help Associations Comply with GDPR

WBT Systems

An EU citizen with a Gmail address who signs up for a newsletter or downloads a PDF. The people who use your LMS or subscribe to a newsletter have voluntarily entered a mutually beneficial relationship with you, that’s true, but relationships change. Members, customers, and system users are “data subjects.”. Require GDPR training for anyone who has access to member, customer, prospect, and user data. Time’s up!

How to Animate Your Lesson Videos with eLearning Video Creator Kim Merritt


You can subscribe to our newsletter for updates, developments, and future episodes of LMScast. Kim Merritt: How I do it, and it really does start with storyboarding, so I usually have clients that will throw a script, or a book, or a PDF at me, and just say, “Figure it out.”

The Best of Learning, Design & Technology | August 24, 2018

Mike Taylor

Aren’t they our customers? VectorMagic -Easily Convert JPG, PNG, GIF Files to PDF, SVG, EPS Vectors. Follow me on Twitter or even better, subscribe to my newsletter. “There is no greatness where there is no simplicity, goodness and truth.” – Leo Tolstoy.

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How To Do Marketing Automation, CRM, and More Directly From Your WordPress Website with Groundhogg Founder Adrian Tobey


Adrian started working with a marketing agency in Toronto seven years ago, and he would work with clients to design the customer journey that leads someone from an initial contact point to eventually the end result of purchasing their products or services. We have all the custom fields.

Friday Finds: The Best of Learning, Design & Technology | February 22, 2019

Mike Taylor

If you’re interested in research on the digital learning market you should check out what the Fosway Group has done with “the largest cross-section of digital learning customers and suppliers in the world, to create a much needed independent barometer of the digital learning market.”.

100 eLearning Articles and White Papers

Tony Karrer

Really Fast Storyboarding for E-Learning Projects - DSA Learning & Performance Tips Newsletter 49. The newsletter for the Association for Learning Technology: Using a Virtual Learning Environment to motivate learners 86. This list gives us an opportunity to look again at the assumptions and beliefs that have come to define our dealings with customers. My collection of eLearning Articles, White Papers, Blog Posts, etc. just reached 100. Thought I'd share.

Your LMS is either live or close to it

eLearning 24-7

Nor is the “we gave everyone a password and are making training mandatory and that will get them in there,” nor “our customers will love this easy access to their free or paid online learning courses.” What they will be receiving soon (A cool packet of stuff or something like that – sounds better than a word document or PDF or some links. A few customers is all you need. Maybe it is a newsletter. Hello World!

Online Course Marketing and Sales is Not Really Rocket Science with Chris Bintliff


Su bscribe to our newsletter for updates, developments, and future episodes of LMScast. ” My ideal customer or client is somebody who doesn’t understand digital marketing, has struggled with it or is getting poor results. They are customer.

Getting the Best Out Of Your eLearning Content

Unicorn Training

Unicorn’s first ever SkillsServe User Forum – ‘Getting the Best Out Of Your eLearning Content’ – got a big thumbs up from around 40 delegates representing all sectors across the financial services industry in London yesterday (Thursday 17 November).The

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell


There is a process of commitment, and a customer journey you’ll need to take your customers on. Subscribe to our newsletter for updates, developments, and future episodes of LMScast. So I just use the confirmation email is my deliverability of the PDF.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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