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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Product Review: Cornerstone OnDemand

eLearning 24-7

The hype on the product was huge, after all, the company’s revenue has increased significantly over the past two years. Search Connect – their search capability within the product. Product in general. You can customize it with your own look and feel.

Make Reading Accessible To All With Our Ebook Conversion Services

Magic EdTech

Magic has a great tool aptly named SmarTouch that allows authors, production engineers and publishing house to easily convert and export their content. . The interactive eBook creator (EPUB3 Converter) enables the customization of eBooks to suit their reading and learning style. .

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Using Video in Training: Should You or Shouldn’t You?

The Learning Dispatch

Here’s what the research says about using video in training, and a few tips on how to get started. . There’s a ton of research that shows both which video formats are popular—that is, widely used. High production values might be worth the extra cost.

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How Valid are Research Results? And What to Do

Tony Karrer

Based on my post - LMS Satisfaction Features and Barriers - I received some feedback that the numbers didn't correspond to what other research has shown. I know the folks from CornerStone and their product does some really interesting things. It was pointed out to me that Cornerstone has been rated much higher by other researchers, in particular, Bersin. So which research is valid? Are customers satisfied with Cornerstone or are they not satisfied?

User Onboarding with an LMS: The Complete Guide

LearnUpon

Winning more customers helps your business grow. All that time, money and resources put into acquisition goes to waste if new users don’t turn into long-term, engaged customers. This educates them on your product/service and leads them to success. Blog Customer Training

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Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support. If you enjoyed this customer story and would like a hard copy, feel free to download this polished PDF version to take with you.

Time Estimates for eLearning Development

Experiencing eLearning

The two primary sources I use for benchmarks are Bryan Chapman’s research and Karl Kapp and Robyn Defelice’s ATD research. That’s 50% of the original time, which is a standard estimate backed up by research.

LMS Review: Adobe Captivate Prime

Talented Learning

Adobe wisely assumes that potential customers need a successful 30-day trial to seriously consider a purchase, and “self-service” set-up tutorials are essential to a strong start. Skills are integrated throughout the product. Product: Captivate Prime.

NextGen LMS Features (Now and Later)

eLearning 24-7

Thus, just saying modern UI and adding as a result a great user experience is thoughtful, but seriously, how many times have you seen a product that looks cool, but whose user experience stinks? General items include custom domains (included at no charge), AES 256 bit for security, Multi-tenant (aka extended enterprise, should be at no charge, but some vendors charge for the children or to go multi-tenant), and API integration. P2P – Content (docs, PDF, audio, video, etc.)

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How can I start my own e-learning business?

Pinlearn

The basic step is to research, analyze, and scrutinize several niches before facilitating your learning business plan. Research your customer’s need and business requirements: You need to evaluate and validate the competition in the market according to your customer’s need. Do market research to target specific audiences for your online services. Research the customer’s need, comprehend their pain points and compare the solutions given by your competitors.

Insight – The Top 50 LMS 2017 Report

eLearning 24-7

It’s that time of the year, when research firms, industry firms, Fred your mailman and Judy the person who nags you each day you come into your office, announces their best of the best awards. Open source systems are included, but not “customized shops or botique firms from customized Moodle per se that you pay” In the 2017 report, the number of vendors explored was 1,000. Then you either view or download to save as a PDF. Product Roadmap for 2017.

Insight – The Top 50 LMS 2017 Report

eLearning 24-7

It’s that time of the year, when research firms, industry firms, Fred your mailman and Judy the person who nags you each day you come into your office, announces their best of the best awards. Open source systems are included, but not “customized shops or botique firms from customized Moodle per se that you pay” In the 2017 report, the number of vendors explored was 1,000. Then you either view or download to save as a PDF. Product Roadmap for 2017.

Time Estimates for E-Learning Development

Experiencing eLearning

The two sources I use for benchmarks are Bryan Chapman’s research and Karl Kapp’s ASTD research. That’s 50% of the original time, which is a standard estimate backed up by research. Graphic Production: 12%. Video Production: 6%.

FindAnLMS – The New Learning System Search Platform from Craig Weiss

eLearning 24-7

Equally I wanted a solution, where all vendors in the learning system space would be able to connect with their audience (you) in such a way, that it offers a unique experience and more importantly, direct engagement with someone interested in the product (system). September 6th, 2018.

4 Ways Virtual Lab Environments Can Supercharge Your Sales Strategy

Appsembler

Have you ever considered educating your potential customers about your IT software in a virtual lab environment ? LET CUSTOMERS TRY BEFORE THEY BUY. The big value of virtual labs is that they allow customers to try before they buy – education is the new marketing/sales. In today’s age of advanced technology, businesses will rarely buy a product they have no knowledge about. The customer is not able to interact with the product.

Presentation Materials - Request Online

TechSmith Camtasia

Feel free to fill out this request form "here":[link] and we will send you eval CDs, product booklets, and other materials you need for your event. You can also find a generic PowerPoint presentation, product logos and more "here":[link].

Web-Based Authoring Tools for Scalable eLearning Development: The Time Has Come

Web Courseworks

As more organizations and associations embrace rapid eLearning development to keep pace with new products and services, evolving business needs, and industry and government regulations, the need for distributed authoring solutions that enable collaborative, team-based development continues to grow.

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How ePUB Solutions Can Streamline Large Scale Digital Publishing Projects

Hurix Digital

Customized content for different platforms – Each and every internet platform needs a different treatment. But rather, it’s a well-produced project, where time constraints, if any, are placed only after meticulous research. Here are 10 Benefits of Converting PDF to ePUB.

Your Ideal LMS. Have Your Cake And Eat It Too.

Gyrus

To accomplish this all you need to do is perform a little internal research. Do your research, if your learners are tech savvy and accustomed to utilizing these features or are constantly attached to their mobile devices, these environments will need to be accommodated.

How to Build the Best User Documentation

TechSmith Camtasia

Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them. A great user manual or guide can mean the difference between a fantastic customer experience and a terrible one. Know your product.

Top 6 Corporate Learning Management Systems!

Your Training Edge

The ability to train customers in using your software or product itself, or to train franchise employees, is extremely valuable in this day and age. This will better help everyone have a grasp of what your product, service or brand is, and also what the main goal of your company is.

Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

Spaced Retrieval, Retrieval Practice, and Knowledge Guru: What Research Tells Us. This well-research article by Dr. Karl Kapp was published on our Knowledge Guru blog. It explains, in clear terms, what the research says about spaced repetition.

Simple Anatomy of SCORM-based E-Learning

Integrated Learnings

I was a software developer working on a quizzing product that needed to export data to a variety of e-learning systems. So I researched but quickly got lost in the minutia of details and acronyms -- AICC, CMI, SCO, XML, ECMAScript, manifest, packaging, and API. By Jonathan Shoaf.

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How to Vet Your Online Course Idea

LearnDash

Researching your online course idea can help you avoid common pitfalls and improve your topic, but most importantly, it helps you understand your market. This kind of market research is what we call “soft validation.” Similarly, a downloadable PDF with a mini lesson or some thought exercises can give your readers a chance to see what your teaching style is like. A healthy email list of interested and engaged customers is pretty strong validation for your course idea.

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Start an Online Academy – A Step-by-Step Guide

learnWorlds

Website & Branding Customization. As a LearnWorlds instructor, we wish to make it easier for you to build and customize your online school. Website & Branding Customization. Being able to include your brand colours, logos, customize landing pages and more.

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2016 eLearning Hype Curve Predictions

Web Courseworks

We’ve now reached the point, however, where researchers at places like the University of Wisconsin-Madison are developing Internet-enabled physical simulation devices. We think this one has a relatively clear path to the Plateau of Productivity.

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Services & Customer Support Centers. Customer Education (Marketing & Sales). A mini-course is a bit-sized alternative to offer as a lead-capture mechanism for your business, educating your customers or presenting your skills to nurture leads into customers.

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Now Hiring: Summer Intern for BLP’s Learning Services Team

Bottom-Line Performance

be anything from a custom video to an e-learning program to a series of PowerPoint. Strong research, writing, and editing skills. Basic proficiency in Microsoft Office products. Knowledge of video, audio, or multimedia production a plus. View the official PDF Here.

Stop Planning, Start Doing

LearnDash

I would spend hours brainstorming, researching, creating logo variations and possible business names. Well, the ultimate goal is to get customers to take your course. If that sounds like too much work upfront then instead take the time to create a 5-page PDF report that gives some really actionable tips. Again, don’t obsess on the “what” Figure out what it is and then put time into building it, and make it a really quality product.

DMA Professional Development Portal

Association eLearning

Download the DMA Association Learning Management System Case Study as a PDF. Promoting relevance as the key to reaching consumers with desirable offers, DMA provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end marketing process.

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Why Your Software Company Needs Virtual Training Labs

Appsembler

In fact, research suggests that learners remember an average of 4 slides from a 20-slide, standalone, text-only PowerPoint presentation. Train customers, partners, and employees across the globe.

How to Create Job Aids that Skyrocket Your Team’s Performance

TechSmith Camtasia

Sometimes they’re digital—an image or PDF file on a computer, a smartphone app, or a short video. Particularly in customer-facing roles, having employees refer to a job aid might not be the image you want to portray. What about customer satisfaction scores?

“Your call is important to us”

Jay Cross

Advance the state of the art in customer interactions by developing innovative strategies, models and standards. Business has moved from a model where value came from physical products to a world where value comes from knowledge, influence and relationships. The Customer Experience.

Podcast 22: Launching a Learning Portal – With DirectEmployers Association

Talented Learning

So what is the final product? Also, we offer punch lists in PDF format. But our goal is to scale as we grow and expand our product base to accommodate various needs. But selling that same content in bulk through corporate customers or partners can be even more demanding.

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