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Breaking Down Language Barriers with Visual Communication

TechSmith Camtasia

Genevieve began using Snagit when BrightBytes CTO and co-founder Hisham Anwar offered it as a visual communication solution to an issue Genevieve faced: the developers helping BrightBytes to create their platform spoke limited English. According to Genevieve, Snagit has revolutionized the way her team interacts with their programmers. “We’re Prior to Snagit, Genevieve was forced to describe design and content issues as best she could over email.

How to Create Job Aids that Skyrocket Your Team’s Performance

TechSmith Camtasia

Sometimes they’re digital—an image or PDF file on a computer, a smartphone app, or a short video. Particularly in customer-facing roles, having employees refer to a job aid might not be the image you want to portray. In some situations, customers expect employees to already know certain information. Our favorite program is Snagit because not only does it let you take and edit screenshots, you can also add shapes, highlight, and show steps in a process.

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3 Myths You Need to Reject to Make More Visual Help Content

TechSmith Camtasia

This means that — as communicators — we can’t rely on text alone to help our users and customers understand how to use our products and services. Give me my PDF. Simplified graphics are transforming the way technical communicators, support teams, and other folks who support software and SAAS products create help content. It’s a technique that grew organically from the need to illustrate products, features, and concepts in an attractive, easy-to-understand way.

Presentation Materials - Request Online

TechSmith Camtasia

If you run a local User Group or professional association, or are conducting a workshop, class or brownbag, and would like to show off Snagit, Camtasia Studio, Camtasia for Mac, Jing, or Morae. Feel free to fill out this request form "here":[link] and we will send you eval CDs, product booklets, and other materials you need for your event. You can also find a generic PowerPoint presentation, product logos and more "here":[link].

ScreencastCamper Profiles 2013: Dave Buell

TechSmith Camtasia

Dave and the rest of our Champs respond to customer questions, requests, feedback and more on a daily basis. He was an avid Authorware (Macromedia) developer and has continued on over the years to create many different sources of educational materials including Interactive PDF’s, iBooks, and eBooks. Alright, and a follow up: how did you get so handy with TechSmith products?! I learned early on that Snagit was a huge time saver and worked great as part of my daily workflow.

How to Capture Screen Images in Under a Minute

TechSmith Camtasia

So start using screenshots today, and download a free trial of Snagit now. So now that you know how screenshots can improve communication and productivity, here’s how you can capture screen images — and fast. If you don’t already have Snagit, you can download it for free and try the software for 15 days. Snagit works on both Windows and Mac. The screenshot automatically opens in the Snagit Editor where you can preview, edit, and share the capture.

How to Build the Best User Documentation

TechSmith Camtasia

Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them. A great user manual or guide can mean the difference between a fantastic customer experience and a terrible one. is any instructional material that goes with your product to help someone learn to properly use it or — in the case of physical products — even put it together. Delight your customers.

How to Record Your Desktop with Screencasting

TechSmith Camtasia

We make both screen recording and video editing software because we know that being able to capture your computer screen at work increases productivity. 9 Ways Screencasting Can Make you More Productive at Work Today. By screencasting, you can also add the extra details that are not typically included in a PDF proposal. For example, Snagit user Chad Ridderson now closes 50% of his cold sales bids simply by adding screencasts to his email proposals.