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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” Some examples of learning objects include Microsoft® Word or PowerPoint files, PDF files, video, and audio.

The 6 critical soft skills your sales team can learn online

TalentLMS

Technology has put product and service information at consumers’ fingertips. They’re able to Google the lowest price of a service, or the ingredients of a product, watch YouTube videos to learn how to use features, and scan Facebook for reviews from past customers.

Sales 52

Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

Learning Theories Gone Wild – Urban Myths that Hurt Your Learning Designs . Learning Solutions and Your Product Launch: The Secret to Success – White Paper. Oftentimes, that curriculum is in support of a product launch.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. OttoLearn leverages key theories from cognitive science to. There are several theories seeking to explain the spacing effect, however, studies agree that it works2 and has a significant.

What's new from Unicorn this quarter?

Unicorn Training

Another added advantage to the conversion is that the courses will soon have a print to PDF feature and will also be downloadable onto the Learning Path app, where they can be undertaken offline and auto-resynced when you are back on your network.

Insights from a presentation master: Q&A with Echo Swinford

BrightCarbon

But, like you, we see our role as to guiding people towards the theory behind presentations, the science and the skills needed to create effective slides. I also really like the fact that Designer is now not just working with Microsoft themes but will work with custom corporate themes. I think we are going to see more and more industries and products start building into that 3D capability in the future.

What the Future Holds for Learning and Development

CLO Magazine

The solution might be a PDF, course, video or series of videos, a full-day class or hour-long one-on-one coaching session, or it could even mean changing the process to be trained on in the first place. Custom e-learning can be very expensive and takes a long time to create.

Karl Kapp – Crystal Balling with Learnnovators (Part 1)

Learnnovators

He has written six books including the best-selling learning book The Gamification of Learning and Instruction and its accompanying how-to book The Gamification of Learning and Instruction Fieldbook: Theory into Practice. It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Gamification in one way or another will be pervasive in learning and productivity software.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers?

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell

LifterLMS

There is a process of commitment, and a customer journey you’ll need to take your customers on. How can a course creator leverage YouTube to attract people and ultimately some of them become customers. I no longer do client work, I have just product.

Your LMS is either live or close to it

eLearning 24-7

Nor is the “we gave everyone a password and are making training mandatory and that will get them in there,” nor “our customers will love this easy access to their free or paid online learning courses.” But this blog is about reality, not fantasy or theory. I mean you could have the worse product, whatever out there, and if your teaser is done right, people will at least check it out once. A few customers is all you need. Hello World!

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. People have an expectation to produce content more quickly -- this drives productivity. 5 Myths About Rapid E-Learning Learning Styles Cognitive Flexibility Theory & Multiple Representa.