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How to Deliver on the Promise of BYOD (Bring Your Own Device)

Inkling

Between the flexibility to work anytime and anywhere, to cloud innovations enabling increased efficiencies and productivity, the benefits of mobile in the workplace are undeniable and often substantial. From a personal experience, users are accustomed to visiting any number of modern consumer websites—be it CNN, Apple, Yahoo, and the like—and encounter a robust and engaging experience. Did you miss our recent webinar, Delivering on the Promise of BYOD , hosted by Ahmed Datoo?

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“Your call is important to us”

Jay Cross

That’s why outfits like Cisco, HP, Microsoft, Oracle, Symantec, Yahoo!, Advance the state of the art in customer interactions by developing innovative strategies, models and standards. Business has moved from a model where value came from physical products to a world where value comes from knowledge, influence and relationships. Knowledge is the source of value – the by-product of interaction. The Customer Experience.

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Video Statistics, Habits, and Trends You Need To Know [New Research]

TechSmith Camtasia

Don’t make users spend their time pouring through long, wordy training manuals or documentation to learn about your product or service. Get a free PDF version so you can read it whenever you want. Download PDF. For example: “How to add a new customer to the database.”.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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