The Ultimate Customer Training Program Checklist (Downloadable PDF)


Launching a customer training program with a learning management system (LMS) doesn’t have to be an overwhelming task. At LearnUpon, we’re big advocates of helping businesses launch seamless, friction-free customer training programs with their LMS. Roles in your LMS.

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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

L&D Role in the Changing Workplace

Tom Spiglanin

During a “Morning Buzz” session at DevLearn in Las Vegas last week, we talked about how the Learning and Development (L&D) profession in general hasn’t evolved to address the rapidly changing workplace environment and increasing customer expectations.

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Educating Your Customers the Mobile Way

CommLab India

Unless we’re in touch with our customers, our model of the world can diverge from reality. Customer engagement plays a key role in enhancing the profitability of a company. But, how can corporate customers be engaged? How do you engage your customers?

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. And some, like Lectora and SoftChalk (PDF, 2.7 PDF documents can be checked using tools such as PAC3.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Elearning can include: PDF files that are available to be downloaded and read on a device such as a tablet or computer. And some, like Lectora and SoftChalk (PDF, 2.7 PDF documents can be checked using tools such as PAC3.

Time Estimates for eLearning Development

Experiencing eLearning

Chapman’s numbers are for everyone on the team, not just my role, so many of these estimate should be lower. For graphics , my estimate depends on how much custom development I’m doing and how much will be provided by the client.

How to Make Online Courses Engaging


From PDF docs to video tutorials to webinars, you’ve got lots of options. Specific: A customer will be able to create an account and be able to demonstrate how to use our software’s interface. . For customers using software, a friendly, supportive video could do the trick. .

How to Make Onboarding Training Fun & Exciting for New Employees


And I think we can all agree that giving new employees points for reading a PDF isn’t a great way to get them engaged with the training content — especially when those points have no context or value in the real-world.

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How to Develop Product Knowledge Training for your Business


Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. Better supports your customers. The customer journey.

The Different Ways We Learn: Hard Skills vs. Soft Skills

Learning Wire

Role-playing and feedback from your peers, your trainer and management are key to making change happen. Download the infographic (pdf). As our new infographic shows, we use different areas of our brains when we learn new hard skills and soft skills.

Q3 update and Q4 preview

Unicorn Training

With this last course, Conduct Rules, now applying to nearly everyone in financial services, we’ve invested heavily in creating individual case studies for nearly every job role in financial services! Going forward this course will be known as Treating Customers Fairly.

Web-Based Authoring Tools for Scalable eLearning Development: The Time Has Come

Web Courseworks

Yes, but no blogs or chat. · User and role management used. PDF is coming. · Mobile package. · Offline mobile player connected. and 2004. · PDF. · PENS. The era of web-based authoring systems is here.

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The 6 critical soft skills your sales team can learn online


They’re able to Google the lowest price of a service, or the ingredients of a product, watch YouTube videos to learn how to use features, and scan Facebook for reviews from past customers. This begs the question – what role is left for the sales team to play?

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Digital Rights Management for Education Content Providers


DRM plays a pivotal role in preventing unauthorized access to e-learning content designed and curated by Edtech companies. Customers authorized with customizable ID options, and publishers can make content available for specific windows of time.

Getting what you need from your learning assessments?

CD2 Learning

Does it provide comprehensive and just-in-time assessment metrics/analytics through standard or customized reporting at various organizational levels? Can you customize certifications post-assessment? Can reports be printed or exported in.xls or pdf.?

Litmos LIVE: Final Wrap Up


All Litmos LIVE registrants can download The Future of Work (PDF) now for further insights on what Ms. You’re all winners in our book just for being Litmos customers. Litmos LIVE is in the bag!

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Micro-learning Tutorial: how to create micro-learning in under 1 hour


I suggest finding someone: In one of these 3 roles: I can’t think of an organization that doesn’t have operational, sales , or HR functions, so let’s pick an one of these. What’s your #1 tip, trick, or hack for [INSERT ROLE] to [DOING A SPECIFIC TASK]?

Six Proven Steps for Successful LMS Implementation (Part 2 of 6)


For organizations who plan to train their employees and customers, having an LMS that allows you to configure multiple domains is recommended. Administrator security roles. Some LMSes may also allow you to assign multiple roles to a single user with defined permissions for each role.

Q1 update and Q2 preview

Unicorn Training

eCreator also gives us the ability to support print-to-PDF features and to make the courses downloadable to the Learning Path app, where they can be undertaken offline and auto-resynced when network connectivity is available.

Training Reinforcement: An Insurance Policy for Your Training

Knowledge Guru

What good is a support PDF if it is already out of date the moment you email it or paste the link in your LMS? Need learners to perform a skill or deliver a specific message to a customer without looking it up? Few topics get people less excited than insurance.

Heutagogy, Self-Directed Learning and Complex Work

ID Reflections

While the principles of Andragogy clearly stated what it takes to motivate adults to learn, the role of a teacher / the expert remained undisputed. pdf It is no longer very important (at least in most occasions) to be trained on specifics.

Digital Rights Management for Education Content Providers


DRM plays a pivotal role in preventing unauthorized access to e-learning content designed and curated by Edtech companies. Adobe DRM: Adobe DRM solutions protect EPUB and PDF files from unauthorized viewing and allows readers to manage their digital rights-protected eBooks on the Macintosh and PC platforms, as well as on supported mobile reading devices. Customers authorized with customizable ID options, and publishers can make content available for specific windows of time.

Think like a publisher

Clark Quinn

The goal, of course, is to support future ability to personalize and customize the learning experience. In the performance ecosystem model (PDF), the greater integration step is specifically around more tightly integrating systems and processes.

Everything You Need to Make a Successful User Manual

TechSmith Camtasia

All great products come with a great user manual to help customers find their way around. This question plays a big role in what you need to cover, and how in-depth you want it to be. With adjustable blurs, you can customize it to whatever situation you may need.”.

New technologies for internal trainers


This great effort with little reward ultimately leads to companies occasionally going back to the classic pdf, which overcomes these obstacles but results in a poor deliverable in terms of possible interactivities and multimedia that the online training offers.

Enhancing our Reporting and Analytics


Through discussions with our customers, and Mindflash users in our customer community, we gathered your requests for a more advanced reporting tool in Mindflash. As with all Mindflash features, we wanted to make sure our customers have the best user experience possible.

An LMS for manufacturing will bring power to your workforce


We also customized and personalized the LMS to match their brand identity. They got all the default features like defined admin roles, user and course management, reports, quizzes analytics, gamification, social wall, interactive video, learning paths, among others.

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How to Implement an LMS Successfully?


Implementations will vary from customer to customer and whether your LMS choice is an installed solution which will take a longer time to configure in comparison to a cloud-based LMS such as LearnUpon which has zero deployment time.

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Types of learning systems


With an LMS you can upload course content materials quickly and easily using the word, pdf, powerpoint, video, and audio formats and can create exams, surveys, assignments, webinars, and classroom-based training. SEP focuses heavily on sales training and customer service training and customers use them mostly for sales training and customer support training. Organization of content plays a massive role in an LXP.

Personalization: The Secret Ingredient of eLearning Success


Both trainers and learners favor customized learning because knowledge retention is higher when learning is more specific to an individual needs and goals. All of them play an important role in deciding how to approach eLearning personalization.

Important Features of an Ideal Rapid Authoring Tool

CommLab India

The use of audio plays an important role in the effectiveness of the online course. Assessments play an important role in evaluating learners’ understanding of the content. Adding custom navigation in the tool. Create custom themes, templates, and master slides/pages.

Review: DesignJot

E-learning Uncovered

Instructional strategies include Branching Scenario, Single-Path Scenario, Procedures, Game (Classroom), Game (WBT), Role Play, or Custom. Any analysis can be customized by adding questions that may be relevant or deleting questions that aren’t.

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How to Create Job Aids that Skyrocket Your Team’s Performance

TechSmith Camtasia

Sometimes they’re digital—an image or PDF file on a computer, a smartphone app, or a short video. Particularly in customer-facing roles, having employees refer to a job aid might not be the image you want to portray. What about customer satisfaction scores?

How MagicboxTM Solves the Biggest E-Book Distribution Problems

Magic EdTech

An established publisher will have a nearly endless collection of legacy content encased in PDF’s. Utilizing digital rights management can play a vital role in preventing losses due to content security. One of the biggest issues that publishers face while rolling out a platform is onboarding schools and customers. With our careful attention and expertise, onboarding schools and customers will be an enjoyable experience for all.

Product Review – Instilled LXP

eLearning 24-7

Tie a PPT or a PDF to the video as it runs – matching section or clip by clip. Yes, you can have the match of a PDF, PPT, etc. Again, as noted earlier, the system right now only offers video as the content (but you can have a PPT or PDF, etc. Custom Attributes Values.

How Personalized Gamification Can Increase Learner Engagement

EI Design

Personalization of training is the customization of training so that it is aligned to meet a specific learner’s needs. Techniques that can be used for creating unique and customized learning experiences through personalization typically include: A Unique Experience To Each learner.