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Learning Pool partners with Catch 22 to support London’s youth with the Social Switch Project

Learning Pool

Last year alone, they supported 110,000 people from the most underserved communities to lead better lives by championing diversity and guiding people into sustained education and employment. Topics include Cyber Security, Life Skills, Digital Leadership and Creativity and Entrepreneurship.

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Tips To Help Develop Employee’s Workplace Technology Skills

IT Training Department Blog

These tips are a good framework for developing employee’s technical skills correctly. Next are the tips that you should focus on to develop employee technology skills training. Assess Current Technology Skills Gap Good corporate technical training, like with all training, starts with a thorough needs analysis.

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Maximizing employee performance in telecommunications

Learning Pool

Telecommunications plays an essential role in interconnecting businesses and social lives. To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. Even long-serving, experienced employees require upskilling.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Close the Digital Skills Gap in the Workplace with Technical Training

IT Training Department Blog

But the assumption should never be that employees come with all the technical skills they need no matter if they’re 18 or 45. The demand for individuals with strong digital skills will continue to grow and there is a digital skills shortage. What Is the Digital Skills Gap?

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.