Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

Agile Microlearning Explained

Personalized training is a powerful and effective approach that assesses an individual’s. transformations lead to new solutions, advanced ideas, and increased productivity and profit. on using computers to deliver personalized training. the cost of personalization.

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. The short bursts of custom e-learning content may include short infographics, mini-games, podcasts, video nuggets, animations, and more.

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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Tips for creating a workspace that increases productivity

Your Training Edge

Increasing employees’ productivity is the top agenda of every company that plans to expand. With the wrong choice of wall art, your pursuit of productivity falls through the cracks. Occasional breathers and mental rest periods enhance overall productivity.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. productivity, engagement, and. In most organizations, the person.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technical skills & product knowledge.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Personalize Your Learning Experience Using the Modern LMS App

G-Cube

The accessibility of training content on personalized mobile devices such as smartphones or tablets allows learners to undergo training anytime and anywhere. For instance, a custom mobile app helps users to undergo relevant training, even when there is no internet connection.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Webinar: What can eLearning Brothers Custom do for you?

eLearning Brothers

Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Curious about where you can meet us to talk in person?

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How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. Having this kind of streamlined efficiency in a person is awesome, but to have it on an organizational level is extraordinary. Productivity.

Acknowledge, align and assure your way to personal customer service

Yarno

When it comes to customer service, competence is just the minimum viable product. You need more than just the technical capabilities to serve and solve the customer’s problems. That “more” is the personal connection between customer and customer service.

Webinar: Using Lectora to Personalize Your Customizable Courseware

eLearning Brothers

In last week’s webinar our master developer, Andrew Vass, demonstrated rebranding Customizable Courseware in Lectora to meet your specific learning goals in a fraction of the time and cost of a fully custom learning solution.

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

Customize Your Classroom with Blended Learning

CourseArc

Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different.

Know Your Team: Leveraging Employee Personality Types

KnowledgeCity

Identifying the different personality types on your team empowers you to lead your team to heightened productivity. The Myers-Briggs Type Indicator (MBTI) identifies 16 personality types based on a combination of four personal preferences. 4 Personality Types.

Essential Tips To Deliver Localized Training Over Personal Mobile Devices

G-Cube

The new-age learners prefer learning at their own pace, where content is aligned with their customized training needs. With digitization, learning across customized mobile devices such as smartphones and tablets has exponentially increased.

Is training personalization feasible in corporate learning?

eFront

We live in a world where everything personalized sells. Entertainment has also become on-demand and customized: you, the user, are presented with suggested content based on what you’ve previously watched or listened to. What is personalized learning? On A Personal Note.

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. How far personalization should go to is a big decision. This personalization is referred to as Custom LMS.

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Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? Prior to investing in virtual training lab environments, InterSystems held trainings in-person via Instructor Led Training (ILT).

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

How to Improve Customer Relations

KnowledgeCity

While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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How Personalized Learning Enhances the Development of Your Employees

EI Design

How Can Personalized Learning Help L&D Teams in the Development of Employees? Personalization of training is one of the measures that can be used to provide a customized and a highly relevant employee learning experience. Personalized eLearning personalizedeLearning

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

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Articulate Implements Subscription Pricing for Their Products

LearnDash

They have made some big changes in their products by introducing the new Articulate 360. First, let me clarify: Storyline still looks to be their flagship product, going under the moniker “Storyline 360” It looks to have been updated with some new features as well.

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.