Litmos

NOVEMBER 6, 2019

Their job is to really delve into what their prospects want and need, so they can connect them with a product that solves their problems. They need to know your products and they also need to be well trained in soft skills, or rather, people skills. What is product knowledge? Product knowledge is pretty self-explanatory.

Sales 56

Sales Productivity Product Knowledge 56

Litmos

NOVEMBER 12, 2019

Today, customer experience is more powerful even than the quality and/or cost of your products, as proven by study after study. As described on the Qualtrics blog : With the increasing dominance of online retail, it’s ever more important for all retailers to consider the experience they provide customers. Here's a case in point.

Change 58

Change SAP Training Train 58

Dashe & Thomson

MARCH 29, 2011

Before I go any further, please note that propane is an extremely safe product when handled appropriately!) The when, why and how of auto-refrigeration is a complex problem with a huge number of variables. So, I am sure you see the problem here. So, no big deal, right? With auto-refrigeration, the danger is not so obvious.

Social Networks 145

Social Networks Blended Learning Wiki Delicious 145

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Litmos

FEBRUARY 21, 2019

It’s also a way to lead by example to show what sort of experience you want your customers to have. Our learning experiences provide a roadmap of the experience our organization is promising to deliver for our customers, whether we plan it that way or not. Customer-focused training starts with onboarding. Why do we do this?

Custom 45

Custom Training Train SAP 45

Dashe & Thomson

APRIL 21, 2011

The problem in executing this shift is not in setting up these new learning environments and communities, but rather in embracing the change. During that 4 hour hangover period, our decision making abilities, concentration, productivity and attention to detail are pretty much kaput. How could that be a bad thing? Yes, it could.

Innovation 165

Innovation Social Learning Blended Learning Social Networks 165

Litmos

MARCH 7, 2019

At SAP Litmos, we have tons of positive energy to contribute to this celebration and are thrilled to be a voice in the worldwide conversation. Notably, our SAP Litmos Melbourne Office [pictured] got to start the celebrations several hours earlier than those of us in the US! Most tech leaders are working hard to address this problem.

SAP 75

SAP Diversity Training Director Global 75

Dashe & Thomson

FEBRUARY 23, 2011

Medical researchers take what they have learned and think of new ways to apply the knowledge, to make procedures better and safer, to solve other problems. Shoving the med student into a room with a patient and basket of supplies and leaving them to learn by trial and error sounds much worse to me. Download the whitepaper » Blog this!

Social Networks 181

Social Networks Social Learning Social Blended Learning 181

Litmos

FEBRUARY 23, 2021

They thought of themselves as being in service to their customers. They enjoyed talking to their prospects and customers, helping them solve problems, and making sure their product was right for the customer. A good salesperson, I was told, didn’t try to push a product on someone it wasn’t right for.

Sales 92

Sales Tips Training Train 92

WalkMe Training Station

NOVEMBER 24, 2016

I believe we are in a funny cycle where the attractiveness and the addiction of the technology is bigger than the productivity enhancement of the technology.” The promise of better business execution is not a new concept but behind the claims of better ROI, better customer satisfaction et al comes a basic challenge. Josh Bersin.

Problem 40

Problem Performance Support Coaching SAP 40

eLearning 24-7

NOVEMBER 19, 2021

Well, besides a bird, I think most of us think of a bad product or service or in our case, system or solution. Then they started to notice Workday customers, not buying WL, because they – the customer wanted their learning for customer learning (aka education aka training). Only problem? Owned by SAP.

vendor 101

vendor Micro-Learning SAP Learning System 101

eLearning 24-7

JULY 26, 2023

Right now, that isn’t available – I mean, Shape is, but it is a flawed and yucky product. Q: Who has the best customer training system in the industry? as in your roadmap is higher than 10% from your clients, you are going to run into problems. You buy an Apple product and go into the store. And the Edsel.

vendor 77

vendor Learning System System Metrics 77

Dashe & Thomson

MARCH 8, 2011

Then you have a problem with approval codes, another help desk call. So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? Then all hell breaks loose. Then an issue with how to report an odd expense… you get the picture. But that is a topic for another day.

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

Jigsaw Interactive

FEBRUARY 10, 2022

This same survey reveals that 76% of employees indicate that having the digital tools they need at work makes them more productive, and more than half (53%) say it makes them more successful. Investing in the right digital tools increases productivity and employee satisfaction, which will decrease long-term costs.

Digital 40

Digital Cost Benefits SAP 40

Dashe & Thomson

MAY 8, 2011

Special shared kiosks are a possible solution to this problem, but they may be cost prohibitive. The are also employed by hundreds of individual and corporate propane marketers across the country. There is no central network the learners can access. That’s where “party boxes&# might come in. Download the whitepaper » Blog this!

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

TalentLMS

JANUARY 13, 2020

Delivering exceptional customer service. Using customer service games for employees, thousands of partners have started learning anytime, anywhere, and in a way that’s fun and meaningful. And that makes new product training a logistical nightmare. The problem is that a lot of training isn’t all that, shall we say, appetizing.

Gamification 94

Gamification Examples Training Train 94

eLearning 24-7

JANUARY 12, 2021

As anyone who has ever worked in tech (including myself), I would often hear the tech sales team, and IT tell customers, “yeah it is on our roadmap”, but never specified when. A client is responsible for training their employees, customers etc – not the vendor. Sure, 10 yrs from now, but hey it is on our roadmap. .

Learning System 135

Learning System System Compliance Training Metrics 135

Litmos

DECEMBER 4, 2019

Sales reps need to be knowledgeable of the selling process, the customer’s buying preferences, their products, and their company’s systems and tools. Rather, the processes and tools that sales reps use hasn’t kept pace with customers’ access to information. Customers demand prompt and quality response times and service.

Sales 59

Sales Training Train SAP 59

Degreed

JULY 18, 2023

Can you really see it — not just a list of products, but how the elements interact? They develop organically over time as you add one solution here, a solution there — oh, and yet another to solve that random problem that popped up a month ago. You didn’t end up here because of bad intentions — you were just solving problems.

Authoring Tools 52

Authoring Tools vendor Diversity Training Metrics 52

IT Training Department Blog

APRIL 24, 2023

Good custom software training is an essential part of helping employees succeed at their work and feel happy with their workplace. Technical training needs to be focused on how to use the technology to be more productive, instead of just teaching how to use the application in a silo. Fewer Mistakes Mistakes can sap a business.

Training 83

Training Train Software Simulations 83

Litmos

DECEMBER 3, 2020

As holiday shopping continues, as shoppers track their packages, need returns, and get more stressed about the approaching holidays, there’s one group that will be caught in the middle: your retail customer service reps. Call center customer service reps have one of the highest turnover jobs in the world. What are soft skills?

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52

Litmos

JULY 10, 2019

They sell your product, service it and market it. They’re the ones on the front lines, talking to your customers, and representing you. . It should be a win-win — online partner training means they learn all about your product and your brand, and sales increase for both of your organizations. .

Portal 51

Portal Training Train Metrics 51

CLO Magazine

MARCH 8, 2017

It can create agitation, sap energy and even cause physical pain. People feel they have to communicate 24-7, and it doesn’t seem to be driving productivity.”. Empower employees to problem-solve. Workplace stress takes a toll on the mind and body. Instead, that on-all-the-time mentality is producing a lot of run-down workers.

Help 86

Help SAP Training Train 86

learnWorlds

JUNE 25, 2019

It is the subject that friends, family, colleagues or even your current customers come to you for advice. Your audience’s needs: Research what your audience’s problem is and come up with a solution. If this lesson can be used to help others overcome the same problem you can design an online course for it.

Course 89

Course Cyber Security Training Music Photography 89

Litmos

OCTOBER 15, 2019

New locations are opened, new products are rolled out, and new employees are hired. Others are general sales or customer service courses, industry-specific courses, or training regarding things like soft skills. It also lets them know that you’re paying attention to their progress and available to help them if they have a problem. .

Compliance Training 51

Compliance Training Training Train Gartner 51

KnowledgeCity

JANUARY 3, 2019

Has work felt increasingly like a radioactive lead weight around your neck for the past couple of months – sapping your energy and crushing your enthusiasm until it’s all you can do to drag yourself into work and just get through each day? Identify the Problem. 3 Steps to Leaving Job Burnout Behind. Leave Job Burnout Behind.

Job 61

Job SAP Performance Support Journal 61

Degreed

JUNE 25, 2020

First, there were custom-built solutions (the first business application developed was Payroll). Next, client/server applications (Oracle, PeopleSoft, SAP R/3) arrived on the scene. And that’s determined by who they’re designed for, and how those designers define the problems to be solved. What do they need?

Technology 52

Technology Authoring Tools Design Gartner 52

eLearning 24-7

JUNE 26, 2023

Now, if you want employee learning only, and you go to a vendor who only does customer training, then the initial “use case” rejection (politely) is understandable. Considering the person pre-qualifying you, is not at the expert level of customer training, I found this extremely displeasing and unsettling.

Learning System 63

Learning System System vendor Association Learning Management System 63

Litmos

NOVEMBER 25, 2019

It may be product training, if you’re a sales organization. The training above teaches you how to do your job: product training or training about procedures and processes is what’s often referred to as “hard skills” training. The post The Top Five Ingredients for a Perfect Training Recipe appeared first on SAP Litmos.

Sexual Harassment Training 72

Sexual Harassment Training Compliance Training HIPAA Training Harassment Training 72

Litmos

DECEMBER 19, 2019

Others are hiring more training staff, training more learners, or buying new training products. Up customer satisfaction by training soft skills. Then there’s the problem of taking training when workers are off the clock; 75% of learners would prefer to take training in spare time at work, according to LinkedIn. Need proof?

Metrics 40

Metrics Micro-Learning Training Train 40

eLearning 24-7

NOVEMBER 21, 2023

As for the auto-complete, I have seen this on a customer training focused-system. If I am learning a product, or software, or a service, and I am only interested in one area of that, because I already know or that is just my interest, why do I have to select complete? Past winners include SAP SuccessFactors and Workday Learning.

Authoring Tools 78

Authoring Tools vendor SCORM Toys 78

Hurix Digital

FEBRUARY 5, 2020

With over 1 million users, SAP Litmos is a popular LMS for corporate training providing opportunities to staff, customers and channel partners to upskill. Litmos can also help customers and partners to stay informed about business policies and compliance. Related: Custom LMS- An Effective Way to Transform Employee Training.

Blended Learning 59

Blended Learning Diversity Training Compliance Training LMS 59

Litmos

OCTOBER 15, 2019

New locations are opened, new products are rolled out, and new employees are hired. Others are general sales or customer service courses, industry-specific courses, or training regarding things like soft skills. It also lets them know that you’re paying attention to their progress and available to help them if they have a problem. .

Compliance Training 40

Compliance Training Training Train Gartner 40

eLearning 24-7

JANUARY 22, 2021

One that is likely to catch an eye is “Capterra” The problem with the listing is that for folks seeking an alternative to Moodle, they are likely to think that every system on the list is a)Open Source – as Moodle is, b)100% Free. SAP Litmos – Fee-based. . Moodle Alternatives according to some sites .

Open Source 134

Open Source Open Moodle Dokeos 134

CLO Magazine

JUNE 17, 2016

If they aren’t solving clearly defined business problems, they aren’t adding value,” he said. To do that, learning leaders need to get much closer to talent leaders to help identify those business problems and figure out how learning can help solve them. It’s not enough to have a learning management system and a portfolio of content.

Teams 60

Teams Diversity Training Sun Metrics 60

eLearning 24-7

OCTOBER 12, 2020

Where portals to other dimensions open up at the moment the learner can’t access the system, when a manager from accounting complains in a two page e-mail, that she can’t access the mobile app, or when a customer demands a refund because the content you uploaded doesn’t run on their Windows 2000 machine. Very close indeed.I

Authoring Tools 96

Authoring Tools vendor Association Learning Management System Compliance Training 96

Talented Learning

DECEMBER 14, 2017

In-depth product demonstrations. Feedback from customers who have chosen and deployed these solutions. Best Customer LMS. The goal is to empower sales professionals to increase sales velocity and volume, create new revenue streams and improve customer satisfaction. BEST CUSTOMER LMS. Best Channel and Partner LMS.

Association Learning Management System 0

Association Learning Management System Association LMS LMS Compliance Training 0