Expert insights. Personalized for you.
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience. MORE
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source? MORE
Segment as a whole is growing in terms of vendors. LMSs Segment Breakout (By the percentage of total number of vendors in each segment). Vendor: Litmos. Can create custom themes within the system, all the way down to the color of the mouse click “hover&#. It should be noted that “custom themes/branding&# is not available in their “Starter&# package. So what makes a Lite LMS different from a Standard LMS? MORE
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads. MORE
And to get your Millennial workforce up and running, you need a proper training program, customized to Millennials strengths. Why do you need to customize training to Millennials? Millennials have a great deal of technological know-how, and pride themselves on being self-sufficient — they prefer to find answers to their questions online rather than asking supervisors or external vendors for help. Your training program might need a face-lift. MORE
Custom eLearning is personalized to meet the needs of your organization. In this article, I’ll highlight 8 top advantages of custom eLearning. The 8 Top Advantages of Custom eLearning. There’s no doubt about it, custom eLearning can cost a pretty penny. You’re paying for customized eLearning content that aligns with your brand image and gives corporate learners the personalized online training they require. After all, customization costs. MORE
We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups. For product launch training to drive desired knowledge and skills acquisition, it must be carefully designed and implemented. Characteristics of a Successful Product Launch Curriculum. MORE
If a vendor uses Zapier for example as their key integration (it has hundreds of connectors), yeah, they qualify here. A solid marketplace is one that offers free content (via the web or the vendor themselves) and fee-based (most 3rd party). MORE
Vendors in this space include Docebo, eFront, Litmos and of course Totara. Graphical progress bar – basically less text or funky icons that only the vendor knows what is – example, a recall one vendor using a floppy disk to represent an online course. Blog – This was on the trial and for a nice product like this – it should be removed for the trial. Remember when I said that some times vendors put funky icons to represent items? MORE
Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. However traditional learning technology isn’t well-suited to the challenges and goals of modern product training. Let’s break down the various tools and technologies available for improving product training. All-in-one product training. MORE
We’ve talked a lot about our upcoming feature releases mainly because we’re excited about all the significant development efforts we’re bringing to our products this year. For SCORM Cloud, we have the upcoming release of a brand-new API enabling us to make new Rustici Engine features available to Cloud customers. Our customer response so far has been great, but we still have folks asking us: What’s next? MORE
interfaces directly with the product (ribbon? is not the only product which has an issue with a 64 bit Windows computer but in combination with PPT 2010, I’m unaware of any other. Many products in the general market do not offer 64 bit but they still work in the 64 bit – by using the 32 bit driver. When I looked at the product, I immediately thought on the song by Snap – called Power! The product comes with. MORE
I admit have the time when I look at a few from the larger name entities, I can’t figure out how that vendor got to that part of that grid, what in the heck does that mean, and why is that vendor who isn’t even a learning system, appearing in that section of the grid over there? MORE
Customers today expect their vendors to not only sell them a product, but to also help them achieve business outcomes. B2B companies must now provide a MORE
Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Generally speaking, nothing innovative – there is so much potential there and it is wasted – I mean this can be a really awesome product, but they missed the boat. Would a customer want to share that information with another customer of yours? Would you want to provide any of that to customers? MORE
Many times people abandon products in carts because they don’t know something about a product. However, WooCommerce Product Enquiry Form is a very simple kind of plugin. WISDM Product Enquiry Pro. Get WISDM Product Enquiry Pro! Get WooCommerce Product Enquiry Form! MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education. MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Do you have suppliers, vendors, or contractors who need to be aware of how your organization does business? Suppose you have new process initiatives, new products, or upgrades to existing products, like software. MORE
Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone. While it offers some customizations, in general it typically lists. MORE
Learning System vendors who have partnership agreements with LinkedIn Learning for its content, often see high usage (depending on the system, but, talk to vendors who do not have a LL partnership, and you will find the majority wanting one). MORE
The hype on the product was huge, after all, the company’s revenue has increased significantly over the past two years. Search Connect – their search capability within the product. Customization for the front end – nothing extraordinary – pretty much the same I’ve seen on other products that offer branding/skinning and the client creating their own design. Product in general. You can customize it with your own look and feel. MORE
Conventional sales thinking in regards to virtual product demonstrations ( demos ) and POCs ( Proof of Concepts ) is no longer fit for purpose. Even then, the rep is often not invited to face-to-face meetings, but rather to present a product demo or a POC online. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs. MORE
Partnering with a talented vendor might be your best bet for designing a customized program that reflects the culture and values of your organization. If there is any type of training that calls for a customized approach, surely it is this. MORE
Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. They used to keep contact info for vendors in Outlook, but had problems keeping consistent across multiple contact cards. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. MORE
The eLearning industry has an abundance of LMS vendors, and it can make the task of finding the right LMS vendor for your organization an extremely challenging one. Who will be implementing the product? This can cause some disconnect between how you envisioned the software would function and what you thought the software was going to look like after the initial discovery calls with your vendor. Is your custom training developed in-house or by outside vendors? MORE
The SaaS world for long has ignored customer services. Basic after sales services are part and parcel of every product. But, SaaS product users consider it a luxury service. How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors? MORE
Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. ” That attitude may have flown in the day and age where doctors were still attempting to cure maladies of all sorts by zapping the bejesus out of their patients with raw electricity, but today’s customers are better informed and much more savvy as to what they need. GyrusAIM Training Customer Service eLL training MORE
We dive into what course creators can learn about building an education product from WooCommerce and Jilt software product leader Beka Rice in this LMScast hosted by Chris Badgett of LifterLMS. And from there she became interested in the development of products for WordPress. MORE
You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. Before you hit that figurative launch button, you need to develop some onboarding tools for both staff and customers. And that (should) mean investing in product walkthroughs. What is a Product Walkthrough? Plus you don’t need to engage a vendor for every update. MORE
Product: Raptivity. Don’t get me wrong, this is a product that offers some really great features, but it constant pitching within the product to upsell, becomes irritating, so much so, I can easily see someone blasting the product into recycle bin space. Raptivity calls their product an interaction tool with templates, games, simulations, etc. Before you use the product, you must have Flash 8.0 Recently Customized Interactivies. MORE
Writing a product review on a product that I use, well, I am about to use. I was planning on adding to my Findanlms.com (the web site part of it), a new section called vendor videos, and thus seeing the video aspect on the Instilled, I saw a perfect fit. For my review, I added a series of videos from the CrossKnowledge LMS (which is on the FindAnLMS learning system search engine platform and will be on the vendor video playlist). Custom Attributes Values. MORE
Finding an eLearning vendor who can take care of your product training needs is a task in itself, because when you begin to explore the eLearning market, you will find dozens who will claim to know just what you need, but just a handful really know what you need and how to deliver it. First, let’s identify what I mean by Product Sales Training. In essence, Product Sales Training is the transfer of existing product knowledge to your sales team. MORE
Training & Customer Support. It is truly amazing on how vendors seem to think lots of stuff on the page, is the way to go and navigation is just a requirement. If you choose not to use the WebEx solution, you can use another via an API or another vendor, but for the latter it is a link to the web conferencing solution (common practice in the industry, if you do not use their preferred conferencing solution). MORE
Organizations actually face this problem every day with their product training content. This is a particularly complex issue when product training needs to occur amongst vendors, resellers, and other channel partners. Content Controller CustomersI like building stuff. MORE
You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. Before you hit that figurative launch button, you need to develop some onboarding tools for both staff and customers. And that (should) mean investing in product walkthroughs. What is a Product Walkthrough? Plus you don’t need to engage a vendor for every update. MORE
However, this idea also puts the eLearning entrepreneurs in a dilemma – “whether to buy a ready-made eLearning software or custom eLearning development?”. What is a custom eLearning software? A custom eLearning solution is developed from scratch as per personalized goals and requirements of an entrepreneur or anyone who wants to implement eLearning for business, training, customer education or blended learning. You just have to find a suitable vendor. . MORE
Vendor can create a component so you can push directly into your LMS, without having to upload it directly (extra cost). Preview window can be seen in Chrome, IE, Firefox and Safari browsers, and when choosing preview will do so – based on your set criteria of what browser to do so (within the product). So if you do not want “make score equal to progress&# and why would you for a lesson or page, the type immediately changes to “custom&#. EasyGenerator. MORE
Custom Product Productivity vendor eLearning 24-7
MARCH 22, 2021
If a vendor uses Zapier for example as their key integration (it has hundreds of connectors), yeah, they qualify here. A solid marketplace is one that offers free content (via the web or the vendor themselves) and fee-based (most 3rd party).
eLearning 24-7
FEBRUARY 16, 2021
Learning System vendors who have partnership agreements with LinkedIn Learning for its content, often see high usage (depending on the system, but, talk to vendors who do not have a LL partnership, and you will find the majority wanting one).
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eLearning 24-7
AUGUST 6, 2019
Writing a product review on a product that I use, well, I am about to use. I was planning on adding to my Findanlms.com (the web site part of it), a new section called vendor videos, and thus seeing the video aspect on the Instilled, I saw a perfect fit. For my review, I added a series of videos from the CrossKnowledge LMS (which is on the FindAnLMS learning system search engine platform and will be on the vendor video playlist). Custom Attributes Values.
Obsidian Learning
MARCH 16, 2021
Partnering with a talented vendor might be your best bet for designing a customized program that reflects the culture and values of your organization. If there is any type of training that calls for a customized approach, surely it is this.
Bottom-Line Performance
FEBRUARY 17, 2015
We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups. For product launch training to drive desired knowledge and skills acquisition, it must be carefully designed and implemented. Characteristics of a Successful Product Launch Curriculum.
CommLab India
AUGUST 28, 2016
Finding an eLearning vendor who can take care of your product training needs is a task in itself, because when you begin to explore the eLearning market, you will find dozens who will claim to know just what you need, but just a handful really know what you need and how to deliver it. First, let’s identify what I mean by Product Sales Training. In essence, Product Sales Training is the transfer of existing product knowledge to your sales team.
TalentLMS
MARCH 28, 2018
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads.
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.
eLearning 24-7
OCTOBER 9, 2012
Vendors in this space include Docebo, eFront, Litmos and of course Totara. Graphical progress bar – basically less text or funky icons that only the vendor knows what is – example, a recall one vendor using a floppy disk to represent an online course. Blog – This was on the trial and for a nice product like this – it should be removed for the trial. Remember when I said that some times vendors put funky icons to represent items?
Cloudshare
APRIL 23, 2020
Conventional sales thinking in regards to virtual product demonstrations ( demos ) and POCs ( Proof of Concepts ) is no longer fit for purpose. Even then, the rep is often not invited to face-to-face meetings, but rather to present a product demo or a POC online.
eLearning 24-7
FEBRUARY 8, 2012
Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone. While it offers some customizations, in general it typically lists.
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Experiencing eLearning
JUNE 10, 2008
Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. They used to keep contact info for vendors in Outlook, but had problems keeping consistent across multiple contact cards. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed.
AbaraLMS
APRIL 6, 2020
The SaaS world for long has ignored customer services. Basic after sales services are part and parcel of every product. But, SaaS product users consider it a luxury service. How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?
eLearning 24-7
FEBRUARY 26, 2011
Segment as a whole is growing in terms of vendors. LMSs Segment Breakout (By the percentage of total number of vendors in each segment). Vendor: Litmos. Can create custom themes within the system, all the way down to the color of the mouse click “hover&#. It should be noted that “custom themes/branding&# is not available in their “Starter&# package. So what makes a Lite LMS different from a Standard LMS?
eLearning 24-7
AUGUST 12, 2011
Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Generally speaking, nothing innovative – there is so much potential there and it is wasted – I mean this can be a really awesome product, but they missed the boat. Would a customer want to share that information with another customer of yours? Would you want to provide any of that to customers?
Pinlearn
JUNE 18, 2019
However, this idea also puts the eLearning entrepreneurs in a dilemma – “whether to buy a ready-made eLearning software or custom eLearning development?”. What is a custom eLearning software? A custom eLearning solution is developed from scratch as per personalized goals and requirements of an entrepreneur or anyone who wants to implement eLearning for business, training, customer education or blended learning. You just have to find a suitable vendor. .
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.
Gyrus
SEPTEMBER 11, 2015
Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. ” That attitude may have flown in the day and age where doctors were still attempting to cure maladies of all sorts by zapping the bejesus out of their patients with raw electricity, but today’s customers are better informed and much more savvy as to what they need. GyrusAIM Training Customer Service eLL training
eLearning 24-7
APRIL 9, 2021
I admit have the time when I look at a few from the larger name entities, I can’t figure out how that vendor got to that part of that grid, what in the heck does that mean, and why is that vendor who isn’t even a learning system, appearing in that section of the grid over there?
eLearning 24-7
MARCH 14, 2013
interfaces directly with the product (ribbon? is not the only product which has an issue with a 64 bit Windows computer but in combination with PPT 2010, I’m unaware of any other. Many products in the general market do not offer 64 bit but they still work in the 64 bit – by using the 32 bit driver. When I looked at the product, I immediately thought on the song by Snap – called Power! The product comes with.
Talented Learning
OCTOBER 15, 2019
Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.
eLearning 24-7
JUNE 27, 2011
Product: Raptivity. Don’t get me wrong, this is a product that offers some really great features, but it constant pitching within the product to upsell, becomes irritating, so much so, I can easily see someone blasting the product into recycle bin space. Raptivity calls their product an interaction tool with templates, games, simulations, etc. Before you use the product, you must have Flash 8.0 Recently Customized Interactivies.
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?
Lemonade
NOVEMBER 7, 2019
You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. Before you hit that figurative launch button, you need to develop some onboarding tools for both staff and customers. And that (should) mean investing in product walkthroughs. What is a Product Walkthrough? Plus you don’t need to engage a vendor for every update.
eLearning 24-7
DECEMBER 12, 2011
The hype on the product was huge, after all, the company’s revenue has increased significantly over the past two years. Search Connect – their search capability within the product. Customization for the front end – nothing extraordinary – pretty much the same I’ve seen on other products that offer branding/skinning and the client creating their own design. Product in general. You can customize it with your own look and feel.
LifterLMS
AUGUST 10, 2020
We dive into what course creators can learn about building an education product from WooCommerce and Jilt software product leader Beka Rice in this LMScast hosted by Chris Badgett of LifterLMS. And from there she became interested in the development of products for WordPress.
The Be-all and End-all Guide to Creating a Supreme LearnDash LMS
DECEMBER 9, 2020
Many times people abandon products in carts because they don’t know something about a product. However, WooCommerce Product Enquiry Form is a very simple kind of plugin. WISDM Product Enquiry Pro. Get WISDM Product Enquiry Pro! Get WooCommerce Product Enquiry Form!
eLearning 24-7
JULY 23, 2010
Training & Customer Support. It is truly amazing on how vendors seem to think lots of stuff on the page, is the way to go and navigation is just a requirement. If you choose not to use the WebEx solution, you can use another via an API or another vendor, but for the latter it is a link to the web conferencing solution (common practice in the industry, if you do not use their preferred conferencing solution).
Lemonade
NOVEMBER 7, 2019
You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. Before you hit that figurative launch button, you need to develop some onboarding tools for both staff and customers. And that (should) mean investing in product walkthroughs. What is a Product Walkthrough? Plus you don’t need to engage a vendor for every update.
Skilljar
OCTOBER 13, 2020
Customers today expect their vendors to not only sell them a product, but to also help them achieve business outcomes. B2B companies must now provide a
Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Do you have suppliers, vendors, or contractors who need to be aware of how your organization does business? Suppose you have new process initiatives, new products, or upgrades to existing products, like software.
eLearning 24-7
APRIL 26, 2011
Vendor can create a component so you can push directly into your LMS, without having to upload it directly (extra cost). Preview window can be seen in Chrome, IE, Firefox and Safari browsers, and when choosing preview will do so – based on your set criteria of what browser to do so (within the product). So if you do not want “make score equal to progress&# and why would you for a lesson or page, the type immediately changes to “custom&#. EasyGenerator.
Lemonade
FEBRUARY 25, 2019
Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. However traditional learning technology isn’t well-suited to the challenges and goals of modern product training. Let’s break down the various tools and technologies available for improving product training. All-in-one product training.
Rustici Software
AUGUST 7, 2019
We’ve talked a lot about our upcoming feature releases mainly because we’re excited about all the significant development efforts we’re bringing to our products this year. For SCORM Cloud, we have the upcoming release of a brand-new API enabling us to make new Rustici Engine features available to Cloud customers. Our customer response so far has been great, but we still have folks asking us: What’s next?
WalkMe Training Station
AUGUST 23, 2015
And to get your Millennial workforce up and running, you need a proper training program, customized to Millennials strengths. Why do you need to customize training to Millennials? Millennials have a great deal of technological know-how, and pride themselves on being self-sufficient — they prefer to find answers to their questions online rather than asking supervisors or external vendors for help. Your training program might need a face-lift.
Infopro Learning
DECEMBER 12, 2016
Custom eLearning is personalized to meet the needs of your organization. In this article, I’ll highlight 8 top advantages of custom eLearning. The 8 Top Advantages of Custom eLearning. There’s no doubt about it, custom eLearning can cost a pretty penny. You’re paying for customized eLearning content that aligns with your brand image and gives corporate learners the personalized online training they require. After all, customization costs.
Meridian
JULY 29, 2020
The eLearning industry has an abundance of LMS vendors, and it can make the task of finding the right LMS vendor for your organization an extremely challenging one. Who will be implementing the product? This can cause some disconnect between how you envisioned the software would function and what you thought the software was going to look like after the initial discovery calls with your vendor. Is your custom training developed in-house or by outside vendors?
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