Improving Customer Experiences with Product Training

Infopro Learning

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions.

5 Ways Custom eLearning Can Supercharge Your Sales Team Productivities

Gyrus

Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire

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How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Utilizing Sales Enablement to be Effective for Your Organization

Dashe & Thomson

The term “sales enablement” is tossed around the business world a lot, but seldom do people understand what it actually means. Simply put, sales enablement is the ongoing process of equipping your organization’s sales team with the knowledge, skills, and resources they need to make sales.

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Product Knowledge Training: Improve Sales and Customer Satisfaction

SkyPrep

Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience. Improve Customer Satisfaction With Product Knowledge Training Best Practices. One popular issue is the lack of knowledge on products.

Combining Sales Support Tools with Interactive Learning

dVinci Interactive

They expect them to be experts on their products and services, knowledgeable about their customer needs and diligent about following a sales process. Most importantly, they expect productivity and results. Customers also have high expectations of sales reps. In the past, it was customary to send sales reps to training, fire hose them with data and information and then expect them to know everything for any customer scenario.

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3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training

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Next-Level CX: Product Knowledge Training Strategies For Customer Service Teams

Dan Keckan

This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. Product Knowledge Training Customer Service Training eLearning eBooks Employee Training Sales Enablement

Product Training for a Distributed Sales Force

Infopro Learning

How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.

Contactless Sales: Remote Sales Enablement

G-Cube

Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology.

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ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world.

How Custom Sales Training Programs Improve Your Bottom Line

Artisan eLearning

Sales are the lifeblood of any business. Product or service, high price point or low, sales fuel an organization. The best-tuned sports car in the world stands still without an ongoing supply of fuel.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

How to get Virtual Selling of Financial Products Right?

G-Cube

This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale.

How can microlearning be helpful for the sales team?

Creativ Technologies

There are a lot of efforts required from the sales team these days. They might need knowledge about product training or various processes used in the company. There may have been changes in the product due to which training has become necessary.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.

Top LMS Platforms For Product Training

Dan Keckan

Do you want to have happy employees and happy customers? If the answer is yes, product knowledge training should be on your checklist. In this top list, we'll reveal what the best LMS platforms for product training are and how they can support your business goals.

Optimize Product Adoption With A Retooled Customer Training Strategy

Dan Keckan

Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.

Beyond CRM: 15 Sales Operations Tools to Optimize Sales Processes and Productivity

Zunos

CRM systems are the most obvious tool, but most sales ops teams are already working with an existing system, so in this article, we won’t get into the discussion of which specific CRM you should use. Bigtincan Hub (pictured above) acts as a single source of truth for all sales assets. .

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Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Differences Between Sales Training Vs Sales Enablement

Cloudshare

What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.

Sales 69

Reducing of Time to Productivity

G-Cube

Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog

Sales 109

Customer Success: Where Does Training Fit In?

Talented Learning

If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. What makes customer education so important? Samma Hafeez, Senior Director of Sales and Customer [.].

How To Keep Your Sales Team Engaged During Your Product Training Sessions

Dan Keckan

Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team

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Sales Training Best Practices: Prepare Your Sales Team for Success

QuoDeck

Sales training improves the performance of sales reps that has a direct impact on the bottom line, from product knowledge to sales skills. Therefore, sales enablement training is at the top of the list of areas in which companies invest.

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How sales enablement training increases productivity

Coassemble

How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity?

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9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

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Onboarding Sales Reps to Enable Customers

dVinci Interactive

Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more

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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.

The Importance of Customer Service Training

Origin Learning

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

Achievement Unlocked: Reduced Time to Productivity

G-Cube

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.

What is customer experience management?

Creativ Technologies

Companies are selling goods online and taking a lot of efforts to make sure that their sales happen. Customer experience management is important for companies because it is used by them to check whatever happened between them and a customer throughout the time he/she was served.