Expert insights. Personalized for you.
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones. MORE
In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible. MORE
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. The fix is actually simpler than you’d think—sales enablement training can boost customer engagement and increase your sales team’s productivity. What is sales enablement training? How does sales enablement increase productivity? MORE
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire MORE
Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more MORE
At the same time, travel restrictions and pandemic protocols have prevented cybersecurity sales training teams from meeting in person.The result has been a surge in demand for scalable virtual sales training. 6 Ways to Enable Virtual Sales Training at Scale. MORE
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity? MORE
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry. MORE
Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools. MORE
Currently, AR technology has spread its wings in the fields of marketing, sales, robotics, onboarding and more. G-Cube worked in collaboration with a leading selling company where product training was considered as one of the crucial aspects for the success of organization. The company carved its presence in selling a diverse range of healthcare products and dietary supplements across the globe. Different Challenges & Solutions for Sales Employees Training. MORE
As salespeople know, the pipeline is a vital part of the sales process. But what is the usual definition of a sales pipeline? It may be a list of prospects at various points in the sales cycle, from leads to those ready to close. At times, a sales pipeline could be a set of leads and nothing more. In order to maximize the sales process, the sales pipeline must be a well-planned management cycle with specific components. MORE
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance. MORE
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise. MORE
Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world. Organizations must pursue every advantage possible when hiring, developing, and retaining their […]. Upside Learning MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers. MORE
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries. MORE
Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology. MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales. MORE
Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training MORE
Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team MORE
Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology. We’re working with many of our Auto clients to equip their Sales staff and dealer networks for this change. Are the Sales Personnel ready? MORE
This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale. MORE
Lots of sellers want to know which sales enablement tools are best. But it’s hard to say because there’s not one agreed-upon definition, and sales enablement software (SES) encompasses so many options. Sales Intelligence. Sales Engagement. Sales Intelligence. MORE
Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service. MORE
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement. MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. MORE
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service. MORE
Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education. MORE
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make. MORE
Customers of today are more well-informed and resourceful than ever before. In the information age, customers have access to product knowledge at their fingertips and expect sales personnel to be well-versed in their products and services. Introduction. MORE
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training MORE
Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog MORE
Enterprise sales teams need fundamentally different software than their SMB or startup counterparts. This means software to help work through long sales cycles, complex and technical customer requirements, multiple stakeholders and decision-makers and vast product catalogs. MORE
Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever. MORE
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. MORE
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning MORE
Infopro Learning
NOVEMBER 3, 2020
Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.
Infopro Learning
SEPTEMBER 5, 2018
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.
Infopro Learning
SEPTEMBER 5, 2018
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.
Gyrus
JANUARY 15, 2020
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire
TOPYX LMS
MAY 14, 2019
Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training
Spark Your Interest
JANUARY 26, 2021
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.
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G-Cube
JANUARY 20, 2021
This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale.
Infopro Learning
OCTOBER 18, 2018
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.
Infopro Learning
JANUARY 21, 2021
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training
Dan Keckan
FEBRUARY 5, 2021
Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.
G-Cube
FEBRUARY 17, 2021
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.
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Cloudshare
JANUARY 18, 2021
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.
Upside Learning
APRIL 22, 2020
Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world. Organizations must pursue every advantage possible when hiring, developing, and retaining their […]. Upside Learning
Your Training Edge
AUGUST 21, 2017
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.
Infopro Learning
SEPTEMBER 28, 2020
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.
Dan Keckan
FEBRUARY 12, 2021
Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team
G-Cube
FEBRUARY 17, 2021
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.
dVinci Interactive
OCTOBER 27, 2016
Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog
Allego
MARCH 24, 2020
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning
Allego
FEBRUARY 22, 2021
Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools.
Coassemble
SEPTEMBER 11, 2020
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity?
Origin Fractal LXP
MARCH 5, 2021
Customers of today are more well-informed and resourceful than ever before. In the information age, customers have access to product knowledge at their fingertips and expect sales personnel to be well-versed in their products and services. Introduction.
Zunos
FEBRUARY 9, 2021
Lots of sellers want to know which sales enablement tools are best. But it’s hard to say because there’s not one agreed-upon definition, and sales enablement software (SES) encompasses so many options. Sales Intelligence. Sales Engagement. Sales Intelligence.
Zunos
JANUARY 29, 2021
Enterprise sales teams need fundamentally different software than their SMB or startup counterparts. This means software to help work through long sales cycles, complex and technical customer requirements, multiple stakeholders and decision-makers and vast product catalogs.
dVinci Interactive
OCTOBER 2, 2016
Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence.
Litmos
FEBRUARY 23, 2021
I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers.
eLearning Brothers
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.
G-Cube
NOVEMBER 5, 2020
Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology. We’re working with many of our Auto clients to equip their Sales staff and dealer networks for this change. Are the Sales Personnel ready?
Litmos
NOVEMBER 6, 2019
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales.
G-Cube
SEPTEMBER 24, 2018
Currently, AR technology has spread its wings in the fields of marketing, sales, robotics, onboarding and more. G-Cube worked in collaboration with a leading selling company where product training was considered as one of the crucial aspects for the success of organization. The company carved its presence in selling a diverse range of healthcare products and dietary supplements across the globe. Different Challenges & Solutions for Sales Employees Training.
Coassemble
SEPTEMBER 11, 2020
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. The fix is actually simpler than you’d think—sales enablement training can boost customer engagement and increase your sales team’s productivity. What is sales enablement training? How does sales enablement increase productivity?
Infopro Learning
JUNE 6, 2019
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.
Allego
FEBRUARY 23, 2021
At the same time, travel restrictions and pandemic protocols have prevented cybersecurity sales training teams from meeting in person.The result has been a surge in demand for scalable virtual sales training. 6 Ways to Enable Virtual Sales Training at Scale.
Learnkit
APRIL 5, 2016
In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible.
Your Training Edge
SEPTEMBER 13, 2018
As salespeople know, the pipeline is a vital part of the sales process. But what is the usual definition of a sales pipeline? It may be a list of prospects at various points in the sales cycle, from leads to those ready to close. At times, a sales pipeline could be a set of leads and nothing more. In order to maximize the sales process, the sales pipeline must be a well-planned management cycle with specific components.
Talented Learning
SEPTEMBER 25, 2019
Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.
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