Expert insights. Personalized for you.
Sales are the lifeblood of any business. Product or service, high price point or low, sales fuel an organization. The best-tuned sports car in the world stands still without an ongoing supply of fuel. MORE
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning. MORE
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire MORE
Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more MORE
If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. What makes customer education so important? Samma Hafeez, Senior Director of Sales and Customer [.]. MORE
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity? MORE
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry. MORE
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance. MORE
There are a lot of efforts required from the sales team these days. They might need knowledge about product training or various processes used in the company. There may have been changes in the product due to which training has become necessary. MORE
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise. MORE
Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world. MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
Sales training improves the performance of sales reps that has a direct impact on the bottom line, from product knowledge to sales skills. Therefore, sales enablement training is at the top of the list of areas in which companies invest. MORE
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries. MORE
Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology. MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. Product Knowledge Training Customer Service Training eLearning eBooks Employee Training Sales Enablement MORE
Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training MORE
Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team MORE
This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale. MORE
The term “sales enablement” is tossed around the business world a lot, but seldom do people understand what it actually means. Simply put, sales enablement is the ongoing process of equipping your organization’s sales team with the knowledge, skills, and resources they need to make sales. MORE
Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service. MORE
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement. MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers. MORE
Companies are selling goods online and taking a lot of efforts to make sure that their sales happen. Customer experience management is important for companies because it is used by them to check whatever happened between them and a customer throughout the time he/she was served. MORE
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service. MORE
With the right product training program in place, salespeople are well-equipped to understand and address customer pain points and increase customer loyalty. Learn which LMS features and eLearning best practices will help you deliver effective product training. MORE
The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. MORE
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make. MORE
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training MORE
Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog MORE
Do you want to have happy employees and happy customers? If the answer is yes, product knowledge training should be on your checklist. In this top list, we'll reveal what the best LMS platforms for product training are and how they can support your business goals. MORE
Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever. MORE
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. MORE
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning MORE
CRM systems are the most obvious tool, but most sales ops teams are already working with an existing system, so in this article, we won’t get into the discussion of which specific CRM you should use. Bigtincan Hub (pictured above) acts as a single source of truth for all sales assets. . MORE
Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience. Improve Customer Satisfaction With Product Knowledge Training Best Practices. One popular issue is the lack of knowledge on products. MORE
They expect them to be experts on their products and services, knowledgeable about their customer needs and diligent about following a sales process. Most importantly, they expect productivity and results. Customers also have high expectations of sales reps. In the past, it was customary to send sales reps to training, fire hose them with data and information and then expect them to know everything for any customer scenario. MORE
Infopro Learning
APRIL 16, 2021
The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions.
Gyrus
JANUARY 15, 2020
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire
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Infopro Learning
NOVEMBER 3, 2020
Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.
Infopro Learning
SEPTEMBER 5, 2018
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.
Infopro Learning
SEPTEMBER 5, 2018
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.
Dashe & Thomson
APRIL 22, 2021
The term “sales enablement” is tossed around the business world a lot, but seldom do people understand what it actually means. Simply put, sales enablement is the ongoing process of equipping your organization’s sales team with the knowledge, skills, and resources they need to make sales.
SkyPrep
MAY 18, 2021
Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience. Improve Customer Satisfaction With Product Knowledge Training Best Practices. One popular issue is the lack of knowledge on products.
dVinci Interactive
APRIL 18, 2013
They expect them to be experts on their products and services, knowledgeable about their customer needs and diligent about following a sales process. Most importantly, they expect productivity and results. Customers also have high expectations of sales reps. In the past, it was customary to send sales reps to training, fire hose them with data and information and then expect them to know everything for any customer scenario.
TOPYX LMS
MAY 14, 2019
Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training
Dan Keckan
JUNE 14, 2021
This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. Product Knowledge Training Customer Service Training eLearning eBooks Employee Training Sales Enablement
Infopro Learning
OCTOBER 18, 2018
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.
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G-Cube
NOVEMBER 5, 2020
Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology.
Upside Learning
APRIL 22, 2020
Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world.
Artisan eLearning
JUNE 11, 2021
Sales are the lifeblood of any business. Product or service, high price point or low, sales fuel an organization. The best-tuned sports car in the world stands still without an ongoing supply of fuel.
Spark Your Interest
JANUARY 26, 2021
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.
G-Cube
JANUARY 20, 2021
This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale.
Creativ Technologies
MAY 10, 2021
There are a lot of efforts required from the sales team these days. They might need knowledge about product training or various processes used in the company. There may have been changes in the product due to which training has become necessary.
Infopro Learning
JANUARY 21, 2021
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training
Your Training Edge
AUGUST 21, 2017
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.
Dan Keckan
APRIL 30, 2021
Do you want to have happy employees and happy customers? If the answer is yes, product knowledge training should be on your checklist. In this top list, we'll reveal what the best LMS platforms for product training are and how they can support your business goals.
Dan Keckan
FEBRUARY 5, 2021
Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.
Zunos
MAY 27, 2021
CRM systems are the most obvious tool, but most sales ops teams are already working with an existing system, so in this article, we won’t get into the discussion of which specific CRM you should use. Bigtincan Hub (pictured above) acts as a single source of truth for all sales assets. .
Infopro Learning
SEPTEMBER 28, 2020
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.
Cloudshare
JANUARY 18, 2021
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.
G-Cube
FEBRUARY 17, 2021
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.
dVinci Interactive
OCTOBER 27, 2016
Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog
Talented Learning
APRIL 9, 2021
If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. What makes customer education so important? Samma Hafeez, Senior Director of Sales and Customer [.].
Dan Keckan
FEBRUARY 12, 2021
Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team
QuoDeck
MAY 7, 2021
Sales training improves the performance of sales reps that has a direct impact on the bottom line, from product knowledge to sales skills. Therefore, sales enablement training is at the top of the list of areas in which companies invest.
Coassemble
SEPTEMBER 11, 2020
How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity?
Allego
MARCH 24, 2020
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning
dVinci Interactive
OCTOBER 2, 2016
Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more
eLearning Brothers
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.
Origin Learning
JUNE 17, 2020
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.
G-Cube
FEBRUARY 17, 2021
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.
Creativ Technologies
JUNE 4, 2021
Companies are selling goods online and taking a lot of efforts to make sure that their sales happen. Customer experience management is important for companies because it is used by them to check whatever happened between them and a customer throughout the time he/she was served.
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