How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

5 Ways Custom eLearning Can Supercharge Your Sales Team Productivities

Gyrus

Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire

3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training

Sales 122

How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

How to get Virtual Selling of Financial Products Right?

G-Cube

This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale.

Product Training for a Distributed Sales Force

Infopro Learning

How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training

Optimize Product Adoption With A Retooled Customer Training Strategy

Dan Keckan

Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.

Reducing of Time to Productivity

G-Cube

Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.

Differences Between Sales Training Vs Sales Enablement

Cloudshare

What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.

Sales 67

ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world. Organizations must pursue every advantage possible when hiring, developing, and retaining their […]. Upside Learning

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

How To Keep Your Sales Team Engaged During Your Product Training Sessions

Dan Keckan

Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team

Sales 60

Achievement Unlocked: Reduced Time to Productivity

G-Cube

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog

Sales 109

9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

Sales 67

What Exactly Is Sales Enablement?

Allego

Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools.

Sales 71

How sales enablement training increases productivity

Coassemble

How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity?

Sales 52

5 Key LXP Features That Accelerate Sales Enablement Training

Origin Fractal LXP

Customers of today are more well-informed and resourceful than ever before. In the information age, customers have access to product knowledge at their fingertips and expect sales personnel to be well-versed in their products and services. Introduction.

Sales 52

The Best Sales Enablement Software [With Recommendations]

Zunos

Lots of sellers want to know which sales enablement tools are best. But it’s hard to say because there’s not one agreed-upon definition, and sales enablement software (SES) encompasses so many options. Sales Intelligence. Sales Engagement. Sales Intelligence.

Sales 82

Enterprise Sales Software: The Three Tools Every Enterprise Sales Team Needs to Sell Effectively

Zunos

Enterprise sales teams need fundamentally different software than their SMB or startup counterparts. This means software to help work through long sales cycles, complex and technical customer requirements, multiple stakeholders and decision-makers and vast product catalogs.

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Onboarding Sales Reps to Enable Customers Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more

Sales 100

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence.

5 Tips to Update Sales Training during COVID

Litmos

I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers.

Sales 61

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.

Contactless Sales: Enabling Auto Sales Personnel for a Digital Environment

G-Cube

Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology. We’re working with many of our Auto clients to equip their Sales staff and dealer networks for this change. Are the Sales Personnel ready?

Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales.

Sales 48

Augmented Reality: The Trending Buzz for the Sales Organizations to Boost Employee Efficiency, Customer Satisfaction & Overall Business Outcomes

G-Cube

Currently, AR technology has spread its wings in the fields of marketing, sales, robotics, onboarding and more. G-Cube worked in collaboration with a leading selling company where product training was considered as one of the crucial aspects for the success of organization. The company carved its presence in selling a diverse range of healthcare products and dietary supplements across the globe. Different Challenges & Solutions for Sales Employees Training.

How sales enablement training increases productivity

Coassemble

How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. The fix is actually simpler than you’d think—sales enablement training can boost customer engagement and increase your sales team’s productivity. What is sales enablement training? How does sales enablement increase productivity?

Sales 40

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

6 Surefire Strategies for Virtual Sales Training at Scale

Allego

At the same time, travel restrictions and pandemic protocols have prevented cybersecurity sales training teams from meeting in person.The result has been a surge in demand for scalable virtual sales training. 6 Ways to Enable Virtual Sales Training at Scale.

Sales 79

3 ways Custom Elearning can Improve Retail Sales Training

Learnkit

In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible.

Sales Pipeline: Fact or Fiction

Your Training Edge

As salespeople know, the pipeline is a vital part of the sales process. But what is the usual definition of a sales pipeline? It may be a list of prospects at various points in the sales cycle, from leads to those ready to close. At times, a sales pipeline could be a set of leads and nothing more. In order to maximize the sales process, the sales pipeline must be a well-planned management cycle with specific components.

Sales 109

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.