Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Why Product Managers Should Include Training in Their Launch Plan
OCTOBER 25, 2016
And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?
How a Time Management eLearning Course Can Boost Productivity
APRIL 3, 2017
People who manage their time effectively are productivity ninjas. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it.
How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise.
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. most of otherwise expired custom training.
3 Questions that Keep Product Managers Up at Night
OCTOBER 4, 2016
Product managers are passionate people. They are passionate about the products they create and the problems they solve for their customers. Product managers spend thousands of hours researching, testing and developing their products before its time to commercialize.
Ten Steps to a Successful Product Launch Training Implementation
FEBRUARY 17, 2015
We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups.
Uniquely Yours: eFrontPro Customization Options
MARCH 30, 2017
Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.
Your Product Launch Training Questions Answered
MARCH 31, 2015
A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
companies to build their own custom solutions”. retention, productivity, and employee engagement. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations.
3 ways Custom Elearning can Improve Retail Sales Training
APRIL 5, 2016
Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences.
Excellence in Customer Training: A Roche Case Study
JUNE 4, 2014
In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!
A Trainer's Perspective on Making Corporate Training More Productive
FEBRUARY 28, 2017
We would explore the first-hand experience of a customer (Name Confidential) on how she made training more interesting for her organization’s employees. For the sake of remembrance, let’s call this customer Miss T. So these were some interesting strategies that Miss T employs for making training a little less boring and a lot more productive. For quite some time now, we have been focusing on how to make corporate training better.
Instructional Designers and Product Managers – Traversing The Common Trail
AUGUST 14, 2015
I have been working as a Product Manager with Raptivity for the last 5 years. Here are a few things I could recommend to every budding instructional designer that they could learn from a product manager or vice versa. A product cannot be built with one feature.
Learning Insights Guide 2017: Progress with Purpose
new product, how to use it and how. can see what happens with customers. be more productively spent researching. drive productivity, growth and innovation.
Once Is Not Enough: How to Playtest Custom Learning Games
JULY 30, 2015
Version 3: We’re getting closer to the final product. Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.
Better Productivity with Raptivity: A Story of Customer Centricity
Vikas Joshi on Interactive Learning
OCTOBER 3, 2011
It is no different with product design. You design products in a flash of inspiration, and keep making them better by listening to your customers. release is full of productivity features that are based on ideas that come straight from the trenches. Raptivity now shows helpful information such as recommended image size, sound bit rate, video format, size, frame rate etc alongside the customization window.
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses.
Educating the Customer: Boost Engagement, Retention, Customer Success
APRIL 20, 2017
Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost customer engagement and customer success. Customer Engagement Customer Success Customer Education
Designing a Product Launch Curriculum
SEPTEMBER 2, 2014
This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch
Think like a product manager
Spark Your Interest
FEBRUARY 10, 2016
Instructional designers create instructional or training products. Whether we like it or not, product design and product management is our industrial cousin. Build a minimum viable instructional product. Does your instructional product do that? Customer journey.
The Client’s Critical Role in Custom Elearning Development
The Learning Dispatch
JULY 18, 2016
Recently I was asked about common issues for our clients to be aware of when contracting for custom elearning. Three Stages All Custom Elearning Projects Go Through. At its most basic level, creating custom elearning involves three stages: 1. Production.
Why our customers love customer success
JUNE 30, 2016
Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon.
Does Your Custom E-learning Vendor Cater to Your Product Sales Training Needs?
AUGUST 28, 2016
Finding an eLearning vendor who can take care of your product training needs is a task in itself, because when you begin to explore the eLearning market, you will find dozens who will claim to know just what you need, but just a handful really know what you need and how to deliver it.
Product Review: Totara
OCTOBER 9, 2012
Blog – This was on the trial and for a nice product like this – it should be removed for the trial. While that makes sense, what hurts the product is the overkill of information. Custom Themes. the product as a whole is of great value.
Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.
How To Customize Camtasia Conversation Scenarios in 5 Minutes
SEPTEMBER 6, 2016
Customizing them is easy. You can have a fully functional and customized scenario set up and ready to be used in only five minutes. The post How To Customize Camtasia Conversation Scenarios in 5 Minutes appeared first on eLearning Brothers.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
What is worse is that clients/customers who see high course completion actually believe that the learner is truly comprehending the information. If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question.
The Golden Age of Customer Feedback
SEPTEMBER 17, 2015
Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody.
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them.
Turn Your Product Knowledge Training into a “Hero’s Journey”
APRIL 28, 2015
Teaching call center employees how to follow a critical procedure or pushing product information to sales reps in an exciting way is not a simple task. Many of the custom eLearning solutions we create allow learners to select their role and receive content tailored to their individual needs.
Raptivity Celebrates 10 Glorious Years of Customer Success!
MAY 4, 2016
Raptivity, a finely crafted interactivity builder that offers a rich collection of 190+ templates for creating eLearning interactions completes ten years of customer success. Customers support all along the way has helped Raptivity to always lead the way for interactive learning.
How does customizing of learning help to improve competencies?
NOVEMBER 13, 2015
What do conglomerates with highly complex product lines do to keep people charged on gaining skills? They came with different understanding and expertise of the range of products.
Skillsoft Rolls Out New E-learning Products
FEBRUARY 13, 2017
The platform also includes customized curated channels that can be adapted to learner’s specific needs based upon a self-assessment. Skillsoft has kicked off 2017 with a new learning platform as well as new content to expand and deepen its engagement of corporate learners.
How Protect-A-Bed Uses Knowledge Guru for Better Product Training
AUGUST 13, 2014
Our customers frequently use Knowledge Guru to train sales reps and other employees on product knowledge. We have used Knowledge Guru to help our accounts learn the differences in our products and to help train and motivate salespeople to learn more about our products.