Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

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Webinar: What can eLearning Brothers Custom do for you?

eLearning Brothers

Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.

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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Improve Customer Success Training with Custom Elearning


In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. ? most of otherwise expired custom training.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

5 Training Strategies to Improve Customer Retention

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

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3 Questions that Keep Product Managers Up at Night

Knowledge Guru

Product managers are passionate people. They are passionate about the products they create and the problems they solve for their customers. Product managers spend thousands of hours researching, testing and developing their products before its time to commercialize.

Advantages of Online Customer Onboarding


Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged.

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State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. productivity, engagement, and. State of the.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

5 Professional Soft Skills for Rock Star Customer Service

eLearning Brothers

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. The post 5 Professional Soft Skills for Rock Star Customer Service appeared first on eLearning Brothers.

The Year in Productivity


And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

Customizing Camtasia Templates to Meet Your Needs

eLearning Brothers

The post Customizing Camtasia Templates to Meet Your Needs appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

companies to build their own custom solutions”. retention, productivity, and employee engagement. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations.

Training Manager Frustrations: The Customer Service Solution


Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

Learn the ‘Fika’ aspect to productivity…

Origin Learning

Ever heard of coffee breaks being a vital factor for raising productivity? The search engine’s answer is: Fika (pronounced fee-ka) is a Swedish custom, a kind of social coffee break where people gather to have a cup of coffee or tea and a few nibbles.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Name your best customers

Your Training Edge

The CEO asked 10 members of the executive team to write a list of their top-10 customers. Amazingly just 4 of the 10 executives got 5 of more of the customers correct! The CEO immediately declared that, “we’re focusing on our customers first!”

3 ways Custom Elearning can Improve Retail Sales Training


Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences.

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3 Productivity Tools for Training Professionals


As our careers page attests, we’re big advocates of people who just ‘get things done’ A high level of productivity is vital if we’re to continue to deliver success to our customers, especially given that our team works a four day week. The post 3 Productivity Tools for Training Professionals appeared first on Administrate. Why work harder when you can work smarter?

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Customer Education: Where’s the Value?

Customize Your Customizable Courseware In the Cloud With Lectora Online

eLearning Brothers

You can now collaborate online with your team as you customize these training courses to your heart’s content. We never stop working on our products because we want to make the best and most useful resources for you. Managing Customers. Customer Service.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Engage and Retain Customers With Customer Training On-Demand


It’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive options available to consumers, businesses are challenged to retain and engage customers. One delay on a support ticket reply can cause a customer to bail ship and try a competitor – and potentially result in a bad review. (By

Webinar: Customizing a Customizable Courseware Scenario in Storyline

eLearning Brothers

For one, in most cases, you aren’t able to customize them to your company branding guidelines. Last week, I showed you how to take one of the scenarios in our Conflict Resolution course and customize it using Storyline 2.

Customer Satisfaction: Gaming the System

The Peformance Improvement

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

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Listen to Your Customer

The Peformance Improvement

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s.

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Do we need product evangelists for each product/service?


In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.

Think like a product manager

Spark Your Interest

Instructional designers create instructional or training products. Whether we like it or not, product design and product management is our industrial cousin. Build a minimum viable instructional product. Does your instructional product do that? Customer journey.

Educating the Customer: Boost Engagement, Retention, Customer Success

Thought Industries

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost customer engagement and customer success. Customer Engagement Customer Success Customer Education

Educating the Customer: Boost Engagement, Retention, Customer Success

Thought Industries

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost customer engagement and customer success. Customer Engagement Customer Success Customer Education

A Brilliant PowerPoint Tip for Enhanced Custom Graphics

eLearning Brothers

Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you.

The Ultimate Training Methods to Maximize Employee Productivity


Their main goal is for the participants to come up with a list of viable solutions or suggestions that can be used to address a work crisis or in the creation of a new process/product. Role-playing works best for industries or jobs that require a lot of interaction with customers or clients.

Free Webinar: How to Price Education Products

Association eLearning

Pricing for education products is all over the map. But pricing is too essential to leave to guesswork. In this session, we look at why you should eschew “downside pricing” (e.g., cost-based approaches) and embrace “upside pricing” that looks at the value you deliver to the buyers.

Gooooooooooals! How to Set Them and Keep Them: A Custom eLearning Bridge Course

eLearning Brothers

Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management.

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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise.

Product Review: Totara

eLearning 24-7

Blog – This was on the trial and for a nice product like this – it should be removed for the trial. While that makes sense, what hurts the product is the overkill of information. Custom Themes. the product as a whole is of great value.

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