Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

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5 Ways Custom eLearning Can Supercharge Your Sales Team Productivities

Gyrus

Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire

What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

The Importance of Customer Service Training

Origin Learning

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

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What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program?

Custom 155

5 Ways to Improve Employee Product Knowledge

InfoPro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most?

6 Tips for Reducing the Complexity of Custom eLearning Development

Complicated eLearning projects can be daunting to develop and manage, with many pieces, varied needs and expectations, and limited resources. Learn from an experienced eLearning provider how to simplify the process by adhering to these 6 strategic tips. Make your next big project a walk in the park.

Leveraging Video-based Custom eLearning for Corporate Training

InfoPro Learning

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges.

Custom 256

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

Custom 106

4 Types of Customer Service Training Methods

InfoPro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

How to Customize WooCommerce with Product Bundles that Suit your Brand

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

Well, doesn’t matter what the combo is as long as you’re offering product bundles – you’re in the good. Giving customers the freedom to create their own bundle by choosing their flavor of donuts or assortment of t-shirts is a superb mix and match i dea!

Suite 62

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 141

How to Exceed Customer Expectations During the Coronavirus Pandemic

KnowledgeCity

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Best Practices in Customer Service. Be available when customers have questions or concerns.

How to Sell User Customized Product Bundles in WooCommerce

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

User Customized Product Bundle. Products which cost less, than the price taken to ship them, are usually not sold individually. When selling such products, sales will depend on the variety you are willing to offer. Use Case: Create Custom Boxes.

3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find.

Sales 157

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

Lambda Suite: Unveiling the Product Locking feature

Lambda Solutions

Preventing your customers from purchasing items in your store may not seem like a good idea if you are selling socks or sweatshirts or stereos, but if you are in the eLearning business, then it’s likely you have a case for locking products in your store. - 2 MINS READ -.

Suite 130

5 Ways to Customize Your E-Learning Experience

LearnDash

Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course.

Custom 208

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Custom 106

Why Custom eLearning Should not be Put on a Backburner Now?

InfoPro Learning

Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. Blog Custom eLearning Learning Experience

Custom 274

How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive.

Creating a customer-perfect product: features we’ve added in Q1 2020

Edume

The cogs at EduMe HQ are constantly turning as we innovate and adapt our product, in tandem with an eternally changing work landscape. Just as our customers’ workforces are 4.6x Blog Product news

Product Training for a Distributed Sales Force

InfoPro Learning

How to Impact the Bottom Line Through Product Knowledge Training. Download the case study to learn: How a leading global media company increased sales by 7% through product training. Why product knowledge is a high-impact sales training tool. ” – Customer Testimonial.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Optimizing Customer Success through Engaging Customer Education

Thinkific

Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success through Engaging Customer Education appeared first on Thinkific.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!