Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

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Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Four Ways to Utilize Customer Education To Deliver Dynamic Results

Dashe & Thomson

In recent years, customer education and training has become a large part of the learning and development field. Companies are beginning to understand the utility of an educated customer base and are developing training solutions to improve business outcomes.

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The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Conquering common L&D challenges with customer-focused research [Product Update]

Elucidat

Last year we set out on a journey to help our customers overcome some of their biggest L&D challenges. Our customers are at the heart of everything we do at Elucidat. Our user experience team got on the case – speaking directly to some of our biggest, global customers.

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Apart from the ability to foresee, it is an innovativeness that is required to resolve the dynamic challenges of the customer.

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Custom domain and email

Coassemble

Personalization is crucial to effective training and exactly why we wanted to provide you and your team with custom domains and email addresses ! Branding colors, designs, and styles go even further by adding customer domains and email addresses to your training. Custom email.

6 Tips for Reducing the Complexity of Custom eLearning Development

Complicated eLearning projects can be daunting to develop and manage, with many pieces, varied needs and expectations, and limited resources. Learn from an experienced eLearning provider how to simplify the process by adhering to these 6 strategic tips. Make your next big project a walk in the park.

Sphere 1: Educating Distributors on Product Advantages

BlueVolt

Manufacturer Wright Tool used $BlueBucks rewards to motivate participation in its product training. elearning Channel Learning marketing productivity Customer training training is marketing recognition buying group customer wright tool $bluebucks“$BlueBucks really encouraged my sales team to go online and complete the courses,” said Coursey. Some employees that typically don’t work after hours were even completing the courses at home.”. Highlights.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

How to Use Customer Training to Inspire Your Clients

Spark Your Interest

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? These and many other questions are answered as we compare training programs from 5 of the best customer training companies. What is Customer Training? It may start even before you have purchased your product.

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Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Every launch curriculum is different, and has different needs based on what learners currently know, what the product is, etc. In other cases, the launch training happens in a compact window right before the product launches in the market.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? In essence, we create value whenever we deliver a product or service that provides utility to others, and in turn generates additional economic return for our organization. ” Why Value Creators Put Customers First. And it’s not just about reducing costs or increasing productivity.

Allen Interactions Recognized by eLearning Industry as 2020 Top Custom e-Learning Provider

Allen Interactions

eLearning Industry (eLI) recently released its 2020 top content providers for custom e-learning and Allen Interactions is humbled to be included in this list.

The Importance of Customer Service Training

Origin Learning

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning. Customer Experience Customer Service Training customer experience Customer service Training

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support.

3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. Employee Onboarding Sales Training

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Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. That’s why, there is a Training Budget, which needs to be split as per the classes of skills, considered as mandatory, for the employees to work effectively and productively. Differentiating Between Soft Skills & Product Skills. Product Training.

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5 Ways to Customize Your E-Learning Experience

LearnDash

Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. By delivering custom content to learners, you can help them have a more satisfactory course experience by directly addressing the things they value most.

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Improve Customer Service Training with a Learning Management Software

TOPYX LMS

Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?

Building Customer Profiles to Focus Your Online Learning Product Plans

Thought Industries

When you're in the business of delivering learning to your customers—whether they are improving professional skills, gaining certifications, exploring interests—thinking about your offering as a product can pay big dividends. Learning Business Product Strategy

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success. Clearly, product launch training is a high-priority issue in many organizations. The reality is that organizations across many industries have an ever-growing number of new products to launch each year.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Product Review – Instilled LXP

eLearning 24-7

Writing a product review on a product that I use, well, I am about to use. Custom Attribute Values – which I strongly recommend you do not use, unless you know how how to do the items that are available within this menu item. Custom Attributes Values. Instilled LXP LXP NexGen LXP Product Review Uncategorized product review Product Review of InstilledThis is a first for me.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.

How to Customize WooCommerce with Product Bundles that Suit your Brand

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

Well, doesn’t matter what the combo is as long as you’re offering product bundles – you’re in the good. Giving customers the freedom to create their own bundle by choosing their flavor of donuts or assortment of t-shirts is a superb mix and match i dea! Implementing this technique on your WooCommerce store will encourage customers to buy in bulk without forcing them to buy items that don’t interest them. Hitting the Jackpot with Product Combos.

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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! That’s why a huge component of a large product launch is often a refreshed approach to customer training. What should the customer know, do, or believe?

How to Exceed Customer Expectations During the Coronavirus Pandemic

KnowledgeCity

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? Customer Service Training.