Thinkdom

OCTOBER 16, 2023

As an L&D professional, you know how important it is to keep your employees engaged, motivated, and productive. And more importantly, how does it affect our professional productivity and learning? In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them.

Custom 52

Custom Solution Help Compliance Training 52

Paradiso

FEBRUARY 14, 2024

Understanding the crucial role of LMS in enhancing employee skills, facilitating remote learning, and tracking progress, this guide offers comprehensive insights into selecting, implementing, and optimizing these systems for maximal impact. Open Source LMS: These offer more customization options but require more technical expertise to manage.

LMS 91

LMS Corporate eLearning Cornerstone OnDemand Guide 91

eLearning 24-7

APRIL 9, 2021

I identified what I saw are the top 16 Learning Systems that play in the customer education market and used a methodology to confirm how/why they were a “group of 16” Next, I broke them into four “grid regions” – take that Grids – and created actual locations as though they would appear at those places.

System 105

System Custom Education Metrics 105

CLO Magazine

DECEMBER 5, 2022

In this article, we explore how three different organizations — Tata Tele Business Services, SAP and Kuok Group — are making the right moves. Most learning teams assign learning topics based on an employee’s “band,” experience level or role. Product knowledge and selling techniques are a must for our associates.

Skills 95

Skills Diversity Training SAP Behavior 95

Litmos

OCTOBER 23, 2019

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. It’s even more powerful than price or product differentiation.

Custom 40

Custom SAP Metrics Training 40

Litmos

NOVEMBER 21, 2019

As a result of these ongoing changes, the global Automotive workforce has developed an unprecedented need for training, just to stay on top of interacting with a digitally transformed production line, while maintaining compliance with a highly regulated industry. And, that’s just in regard to non-customer-facing teams.

Compliance Training 69

Compliance Training Industry SAP Training 69

Litmos

JUNE 11, 2019

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Meeting, exceeding and anticipating customer expectations means understanding and taking control of how customers are using products.

Custom 49

Custom LMS SAP Training 49

Litmos

JUNE 10, 2021

In response to these changes and the continuing transformations occurring in L&D and HR departments across the globe, we at SAP Litmos have officially changed our tagline to Training for Transformation. We at SAP Litmos are not the first to refer to training in the context of transformation. The “new normal” happened very quickly.

Diversity Training 113

Diversity Training SAP Training Train 113

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Degreed

FEBRUARY 9, 2021

Changes include the promotion of Nate Kimmons to Chief Operating Officer, Kat Kennedy to President and CXO, and hire of SAP engineering executive, Girish Manwani, as Chief Technology Officer. Kennedy has been instrumental in driving Degreed’s growth, shaping its product and culture, and deepening its client relationships.

Change 52

Change SAP Engineering Social Networks 52

Litmos

MARCH 7, 2019

At SAP Litmos, we have tons of positive energy to contribute to this celebration and are thrilled to be a voice in the worldwide conversation. Notably, our SAP Litmos Melbourne Office [pictured] got to start the celebrations several hours earlier than those of us in the US! The results were nothing short of inspiring!

SAP 75

SAP Diversity Training Director Global 75

Litmos

MARCH 25, 2020

Let me start by articulating the most important point of this post: during these exceptionally challenging times, SAP Litmos is committed to supporting our customers and helping you navigate unprecedented circumstances. The Role of the LMS during Crisis.

Knowledge 78

Knowledge Change LMS SAP 78

Litmos

JANUARY 20, 2020

The packaging industry has faced increasing scrutiny in recent years as it has had to adjust to ever-changing compliance regulations, integrate new technologies, and adapt to pressure from consumers to deliver environmentally friendly products. They chose SAP Litmos Training to meet the needs of the entire organization.

Compliance Training 52

Compliance Training Industry SAP Case Study 52

MobileTrain

MAY 12, 2021

Today, the ability to continuously learn and quickly internalize new information has never been more important to so many different vocations—from office workers, to the people who work in deskless, frontline, customer facing-jobs such as warehouse staff and hospital workers. To do so, algorithms and machine learning play a crucial role.

SAP 59

SAP microlearning Platform Track 59

MobileTrain

MAY 12, 2021

Today, the ability to continuously learn and quickly internalize new information has never been more important to so many different vocations—from office workers, to the people who work in deskless, frontline, customer facing-jobs such as warehouse staff and hospital workers. To do so, algorithms and machine learning play a crucial role.

SAP 52

SAP Platform Track microlearning 52

Litmos

FEBRUARY 21, 2019

It’s also a way to lead by example to show what sort of experience you want your customers to have. Our learning experiences provide a roadmap of the experience our organization is promising to deliver for our customers, whether we plan it that way or not. Customer-focused training starts with onboarding.

Custom 45

Custom Training Train SAP 45

Litmos

OCTOBER 13, 2020

From the front-liners, to the executive suite, to contract workers, everyone has a role to play. At SAP Litmos, we want to help wherever and however we can, and that certainly doesn’t stop with Australian businesses. Anna Kelly, GM of Product for SAP Litmos, discussed this at length in a recent article offering three key takeaways.

Compliance Training 52

Compliance Training Diversity Training SAP Online 52

Litmos

JANUARY 22, 2020

Accessible training fills this need to find those answers in the moment, leading to improved productivity and efficiency. This is a generation that has grown up with “how to” videos, Google, and customer reviews at their fingertips. We live in an age of instant gratification; many of us expect instant information and immediate answers.

Compliance Training 52

Compliance Training Diversity Training SAP Training 52

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

eLearning 24-7

NOVEMBER 19, 2021

Well, besides a bird, I think most of us think of a bad product or service or in our case, system or solution. There are features it lacks, but hey, many systems have this challenge, but the way they get their skills tied to job roles information creates this confusion. Owned by SAP. What is a turkey? Okay, got it. Only problem?

vendor 101

vendor Micro-Learning SAP Learning System 101

Litmos

JUNE 26, 2019

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. If we only focus on these early-journey phases, then we are probably teaching our sales leaders some poor customer experience habits.

Sales 51

Sales Teams SAP Case Study 51

Litmos

MARCH 2, 2021

Of course, banks are constantly improving their customer service, processes and protocols, but keep in mind that they are also subject to regulations and standards implemented at a government level. To deliver the most effective interactions, customer-facing staff require extensive product and process knowledge, and impeccable soft skills.

SAP 53

SAP LMS Training Train 53

Litmos

JULY 24, 2019

The Sales Manager sends the new Account Executive links to a few online folders loaded up with golden pitch decks from the last few years, their top 50 customer logos, and some presentations on positioning. He has instructor-led courses, quizzes, pitch practice sessions, role-playing and more. Now, the real training happens!

SAP 49

SAP Online Sales LMS 49

Dashe & Thomson

MAY 8, 2011

Jaime Pappas describes this role: He or she is the one person whose job it is to increase awareness, facilitate adoption, keep the conversations moving, and develop the training, policies, best practices, and escalation paths for any and all of the unforeseen situations that can arise in a community. Download the whitepaper » Blog this!

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Hurix Digital

MARCH 7, 2023

Moreover, according to Deloitte , companies with strong learning cultures are 92% more likely to create novel products and processes and have staff retention rates that are up to 50% higher. Their solutions include content development, platform customization, and learning analytics. EdCast also offers content creation services.

Blended Learning 52

Blended Learning Corporate eLearning Solution Virtual Classroom 52

learnWorlds

DECEMBER 11, 2023

In this blog post, we’re comparing the 12 top employee training software based on their features and customer reviews. Customer reviews : 4.7 With multiple integrations, webhooks, API, and white labeling , LearnWorlds is a platform you can customize and make truly yours. Excellent customer support. Custom user roles.

Compliance Training 52

Compliance Training Diversity Training Comparison Authoring Tools 52

Litmos

JANUARY 28, 2020

How about as a customer? Engaged employees are more productive, efficient and happier. They have an important role to play in delivering great customer experiences, regardless of where they are in your organization. This means supporting an employee onboarding vision that supports your customer experience.

SAP 52

SAP Voice Custom Culture 52

Litmos

APRIL 3, 2019

If your partner hires a new sales associate, can that person easily learn everything they need to know about your product as quickly as possible, or are they reading information aimed at developers and engineers in an attempt to understand your product? A channel partner does more than sell or re-sell a product or service.

Training 53

Training Train Sales SAP 53

eLearning 24-7

JANUARY 12, 2021

Roadmaps play a role here, and ties into track records of previous roadmaps. As anyone who has ever worked in tech (including myself), I would often hear the tech sales team, and IT tell customers, “yeah it is on our roadmap”, but never specified when. NexGen Functionality – Plays a big role here.

Learning System 135

Learning System System Compliance Training Metrics 135

Paradiso Solutions

DECEMBER 21, 2022

Consider include the following essentials in your subsequent proposal: Needs Analysis Roles to Fill: You should be clear on the individuals you require for this e-learning project. Workplan and products to be delivered: You should create a detailed outline of the project’s deliverables for e-learning. SAP Litmos.

RFP 52

RFP Blended Learning Compliance Training Authoring Tools 52

Litmos

OCTOBER 8, 2019

We know their intentions are good, so we don’t make a fuss if there’s a misstep in our customer journey. As the company grows, the leader hires people to fill roles. The roles are defined by needs and skillsets, and there might not be a lot of documentation around just how things are done. Leaders Need Training Too.

Companies 60

Companies Training Train Metrics 60

Paradiso Solutions

DECEMBER 28, 2021

You can train customer- facing teams, onboard employees, and develop professional skills with an all-inclusive 360Learning platform. In addition, Paradiso provides 100+ integrations that allow businesses to build custom eLearning software that fits their eLearning requirements. SAP Litmos. 345 Park Ave. contact-form-7].

Alternatives 40

Alternatives Adobe Captivate Custom eLearning Development Blended Learning 40

Learning Pool

MAY 11, 2021

From onboarding new starters to providing ongoing product sales training, this was business-critical for the division. Product knowledge training in Japan saw a sales uplift of +19% in a particular product category. Data from the entire blended learning experience was tracked using xAPI. Sales up +15% in Iberia.

Blended Learning 92

Blended Learning Case Study Performance Metrics 92

eLearning 24-7

APRIL 29, 2021

Anyway, to stop that “traditional” spin, they need a re-brand, something fresh, modern, new attitude approach – I just mean related to the learning system and so forth, not their name for example, rather the product/LOB. The Pathgather acquisition, was a total customer buy, despite what they may say.

Learning System 105

Learning System System Metrics Learn.com 105

Paradiso Solutions

JUNE 23, 2023

Customer Support: Ensure that the platform provides reliable customer support, including technical assistance and training resources. Additionally, it provides customization options, unlimited administrator roles, and authentication and compliance management features, making it a versatile and comprehensive virtual training platform.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Virtual Classroom 52

Litmos

OCTOBER 29, 2019

An established Australian success story, the Winson Group thrives on close, trusted relationships with their team members and customers. In Australia, there are strict Work Health and Safety (WHS) obligations that manufacturers must comply with to prevent injury and risk to their workers during production processes.

Compliance Training 40

Compliance Training Diversity Training Services SAP 40

eLearning 24-7

APRIL 1, 2021

Skills tied to job roles. Scrubbing LinkedIn for the identification of job roles and skills. Looking at job boards to pull out data for jobs (thus roles/titles) and skills needed. Group One (aka G1C) – Customer Education. the client) is selling/providing to its customers and partners (i.e. Skill development.

Market 116

Market Association LMS Association Learning Management System LMS 116