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Next-Level CX: Product Knowledge Training Strategies For Customer Service Teams

Dan Keckan

This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. Product Knowledge Training Customer Service Training eLearning eBooks Employee Training Sales Enablement

The Importance of Customer Service Training

Origin Learning

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

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Improving Customer Experiences with Product Training

Infopro Learning

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions.

How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications.

Product Knowledge Training: Improve Sales and Customer Satisfaction

SkyPrep

Providing your employees with product knowledge training for sales and customer support is detrimental in today’s consumer revolving world. When your employees have access to online training based on all your business’s products and services, they are able to provide a best-in-class customer experience. Improve Customer Satisfaction With Product Knowledge Training Best Practices. One popular issue is the lack of knowledge on products.

Combining Sales Support Tools with Interactive Learning

dVinci Interactive

They expect them to be experts on their products and services, knowledgeable about their customer needs and diligent about following a sales process. Most importantly, they expect productivity and results. Customers also have high expectations of sales reps. In the past, it was customary to send sales reps to training, fire hose them with data and information and then expect them to know everything for any customer scenario.

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10 Important customer service skills

Ed App

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Product Training for a Distributed Sales Force

Infopro Learning

How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.

How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

How Custom Sales Training Programs Improve Your Bottom Line

Artisan eLearning

Sales are the lifeblood of any business. Product or service, high price point or low, sales fuel an organization. The best-tuned sports car in the world stands still without an ongoing supply of fuel.

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How to Accelerate Sales Productivity for Financial Services

Allego

Choosing the right tools is one way to boost productivity, cut expenses, and recover costs in the short- and long-term. This type requires deliberate decision-making that potentially impacts organizational growth and productivity. The Solution: Sales Readiness Platform Allego.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. Customer/dealer academies for B2B and B2C.

How can microlearning be helpful for the sales team?

Creativ Technologies

There are a lot of efforts required from the sales team these days. They might need knowledge about product training or various processes used in the company. There may have been changes in the product due to which training has become necessary.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase.

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.

Optimize Product Adoption With A Retooled Customer Training Strategy

Dan Keckan

Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.

Beyond CRM: 15 Sales Operations Tools to Optimize Sales Processes and Productivity

Zunos

CRM systems are the most obvious tool, but most sales ops teams are already working with an existing system, so in this article, we won’t get into the discussion of which specific CRM you should use. Bigtincan Hub (pictured above) acts as a single source of truth for all sales assets. .

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Differences Between Sales Training Vs Sales Enablement

Cloudshare

What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.

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What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

Reducing of Time to Productivity

G-Cube

Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. A positive experience, on the other hand, has the power to boost your sales, increase customer loyalty, and ensure the future success of your organization.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. They include: More spending per customer. Better customer retention.

Sales Training Best Practices: Prepare Your Sales Team for Success

QuoDeck

Sales training improves the performance of sales reps that has a direct impact on the bottom line, from product knowledge to sales skills. Therefore, sales enablement training is at the top of the list of areas in which companies invest.

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9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

Achievement Unlocked: Reduced Time to Productivity

G-Cube

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.

What is customer experience management?

Creativ Technologies

Companies are selling goods online and taking a lot of efforts to make sure that their sales happen. Customer experience management is important for companies because it is used by them to check whatever happened between them and a customer throughout the time he/she was served.

The Top 10 Most Important Sales Skills

Ed App

Sales is a cutthroat industry and it takes those armed with the most important sales skills to stay ahead of the competition. And as a sales manager, it’s your responsibility to ensure that your team is set up for real success. Customer demands and the market are ever-evolving.

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Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales.

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