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Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

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Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. I asked all of them about the most important skills salespeople need to close deals. What is product knowledge?

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What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Builds Trust with Customers.

ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world. Organizations must pursue every advantage possible when hiring, developing, and retaining their […]. Upside Learning

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.

9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

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How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? Listening Skills. ” And that fundamental truth rings true for customer service.

5 Tips To Facilitate Persuasion Skills In Sales Online Training

eFront

Is your sales staff having trouble hitting their monthly targets? In this article, we’ll share 5 tips to facilitate persuasion skills in your sales online training course. How To Facilitate Persuasion Skills In Sales Online Training. This is even more problematic in the world of sales online training. The reason many people shy away from sales jobs is that they are often stereotyped. We are sometimes advised to get customers to agree with us.

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Onboarding Sales Reps to Enable Customers

dVinci Interactive

Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more. Sales Training Video Blog

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Three Questions to Ask Before Becoming a Sales Manager

Your Training Edge

To be a sales manager, a successful one, you must have certain skills and an action plan. The recent studies show that good sales manager has to be a leader in nature, but demonstrate his/her ability to work as a part of a team, as key duties of this position include coaching and constant professional development for each sales representative. This position also demands a wide set of other skills.

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Why You Need to Invest More on Product Knowledge Training

InfoPro Learning

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., so we have decided to only focus on one item in this article: sales training. There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. Sales Agents. Sales Management.

3 ways Custom Elearning can Improve Retail Sales Training

Learnkit

In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Here are 3 ways, custom elearning can improve your retail sales training: 1. Increase Sales Performance.

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Augmented Reality: The Trending Buzz for the Sales Organizations to Boost Employee Efficiency, Customer Satisfaction & Overall Business Outcomes

G-Cube

Currently, AR technology has spread its wings in the fields of marketing, sales, robotics, onboarding and more. G-Cube worked in collaboration with a leading selling company where product training was considered as one of the crucial aspects for the success of organization. The company carved its presence in selling a diverse range of healthcare products and dietary supplements across the globe. Different Challenges & Solutions for Sales Employees Training.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Every launch curriculum is different, and has different needs based on what learners currently know, what the product is, etc. In other cases, the launch training happens in a compact window right before the product launches in the market.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Your customers are the source of revenue for your business, and paying attention to them can be the difference between them closing the deal as happy new customers or walking away. Why you Should Listen to Your Customers.

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8 Tips To Facilitate Negotiation Skills In Sales Online Training

InfoPro Learning

Has your sales staff mastered the fine art of negotiation? In this article, I’ll share 8 tips to help your sales employees seal the deal and improve customer satisfaction. How To Facilitate Negotiation Skills in Sales Online Training. Sales employees require a broad range of skill sets to address customer needs and persuade them to purchase. Here are 8 top tips to help you facilitate negotiation skills in sales training.

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Enabling Medical Reps for Pharma Sales through eLearning Software

G-Cube

Amid the crisis, pharma companies are grappling with different challenges due to supply chain disruption, lack of communication with the customers, and the need to evolve business processes. For instance, a pharma company needs to provide product training to employees in varied job roles.

Why Custom eLearning Should not be Put on a Backburner Now?

InfoPro Learning

Off-the-shelf training will not be the best fit for specific skills and knowledge, eventually impacting your business results. Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. This helps in devising great business rapport because of the customization done for employees.

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5 Ways Serious Games Can “Level Up” Your Sales Reps

Knowledge Guru

Sales people live in the moment. Salespeople probably have the most single-minded focus of any role in your organization: activities that are directly linked to making a sale are top priority and everything else is just details. As an L&D professional, you know that knowledge and skills are vital to building a successful sales organization. But a sales rep is not paid to worry about the entire sales organization. Sales associates average over 3.5

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Your Learning Platform – Your Sales Enablement Machine

Docebo

Keep an eye out for Docebo’s upcoming whitepaper that will outline the strategies you need to boost sales performance with your learning platform. What is Sales Enablement? Sales enablement gives sales staff the content, tools, knowledge and skills they need to be effective.

Role of Enterprise LMS for Effective Sales Enablement

G-Cube

Thus, sales training needs to be effective enough that employees can onboard quickly, boost customer retention, and win deals. During these unprecedented times, sales teams must be well-prepared for every kind of virtual client interaction. Fortunately, the solution is to equip the sales force with the right Learning Management System to deliver the right kind of services and training to help them grow and boost their performance.

The 6 critical soft skills your sales team can learn online

TalentLMS

Technology has put product and service information at consumers’ fingertips. They’re able to Google the lowest price of a service, or the ingredients of a product, watch YouTube videos to learn how to use features, and scan Facebook for reviews from past customers. This begs the question – what role is left for the sales team to play? Read a little further, and you’ll find that the role of a sales team is a big one!

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

Traditionally, organizations used to prefer instructor-led training (ILT) approach to train their sales employees. However, putting learners within a confined classroom for extended hours leads to several drawbacks including high training costs and less workforce productivity, which impact the overall business sales. Training & development of sales professionals is essential to cater to their pertinent learning needs, without affecting their peak sales hours.

The Definitive Guide to Sales Manager Enablement

Zunos

Sales manager enablement is critical to the overall success of your Sales Enablement program. I see it in our own business with our customers, and I hear it from every practitioner with whom I speak. Sales managers are struggling. Who are the frontline sales managers?

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Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! When sales reps don’t have the knowledge and skills they need to sell your new products, all the time and money you spent goes down the drain. So how do you avoid bad surprises when you’re planning your next product launch?

Virtual Selling Is Here To Stay: 3 Benefits of Remote Sales

Sales Hacker

Many sales leaders are already preparing for a future where effective virtual selling is a normal, ongoing business practice. It encourages decision-making momentum from customers. A sales team equipped with virtual sales skills strengthens your business continuity plan in three ways.

Top 10 Sales Enablement Tools to Empower your Sales Force

Kitaboo

What is a Sales Enablement Tool? A sales enablement tool/ platform provides your sales force with all the resources they need to engage with prospective buyers and increase the chances of a sale. A sales enablement tool should provide useful information that will expedite the sales process and result in positive outcomes, which is, converting a prospect to a client. Here’s more on How to Improve the Sales Process with Mobile Content Delivery.

Meet the Hero of the Technical Sale: The Sales Engineer

Cloudshare

If you sell technology products, an unsung hero sits nearby. He or she is the expert you call on to help prospects understand why to choose your products. More often than not the word “engineer” is used, as in presales engineer, sales engineer , or solutions engineer.

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Sales Onboarding Certifications for Better Customer Conversations

Allego

In the same way, you don’t want to wait until after sales onboarding when a new batch of reps are already out in the field putting up low win rates and discounting heavily before you assess their ability to handle key components of customer conversations. Handling sales objections.

Is Your Sales Enablement Sustainable?

Knowledge Guru

Most sales training professionals will tell you they are working within a “new normal” these days. The products they must train reps how to sell grow increasingly complicated. Customers are savvier than ever and often do most of their research before even engaging with a rep. The end goal of sales training should be to equip sales reps to be a trusted advocate for their customers. The post Is Your Sales Enablement Sustainable?

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Sales onboarding: How to supercharge it with an LXP

Origin Fractal LXP

Does your sales onboarding program prepare new hires for the tough challenges that lay ahead? Then, after all the stress, they need to be ready to put on their game face for more conversations with prospects, referrals, and existing customers. Otherwise, you won’t get enough sales. In fact, 55% of salespeople lack the relevant skills to be successful. Check out the four ways an LXP can supercharge your sales onboarding and automate some of the challenges.

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Custom eLearning for Modern Day Sales Training

CommLab India

Let’s look at some home truths about sales training: More than 80% of the knowledge shared in all sales training is lost after 90 days. On an average, the best sales training will enhance the performance of an individual by 20%. Do you feel your current sales training methods are not bringing in the desired results? This is because routine training methods are not geared to meet the challenges sales people face today. eLearning Design Custom eLearning