SAP SAPPHIRE NOW: Highlights from Orlando

Litmos

As you all know by now, Litmos is part of SAP, as announced and finalized earlier this year. Here are our highlights: Show Me the Customer Experience. Overall, SAP C/4HANA enables businesses to manage the customer experience by putting the customer first.

SAP 68

The Countdown for SAP Customer Experience LIVE is On!

Litmos

The countdown leading up to SAP Customer Experience LIVE is on and we have some exciting news and updates around the event. SAP Litmos has added a bonus day to the event in order to provide our attendees with a certification training and networking happy hour.

SAP 18

Celebrating Excellence: The 2019 Lenny Awards

Litmos

During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional bu sinesses using training to create positi ve experiences for customers every day. . Best Customer Training Program.

SAP 52

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

Custom or Pre-Packaged ELearning?

LearnDash

If you are implementing an elearning program at your organization, you will ultimately be faced with the decision to custom create your courses, or to purchase some pre-packaged solution. These relatively universal topics don’t need to be customized that much, if at all.

Custom 154

How training sets the stage for your customer experience

Litmos

It’s also a way to lead by example to show what sort of experience you want your customers to have. Our learning experiences provide a roadmap of the experience our organization is promising to deliver for our customers, whether we plan it that way or not.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider.

Your Culture Needs More CX Training

Litmos

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products.

What's L&D's Role in Supporting the Brand Promise?

Litmos

Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing and delivered upon. Can we leverage this to the success of the customer and the organization?

Does Your Sales Team Have Bad CX Habits?

Litmos

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising. Sales thinks product doesn’t deliver. appeared first on SAP Litmos.

Sales 47

Top 3 Reasons Your Salespeople Need Ongoing, Online Training

Litmos

The Sales Manager sends the new Account Executive links to a few online folders loaded up with golden pitch decks from the last few years, their top 50 customer logos, and some presentations on positioning. Ensure product knowledge and continuous development. Picture this scenario.

SAP 60

Gamification for training and for customers

Aptara

Gamification for training and for customers. In business, this approach can be applied to both internally and externally - to train employees and to get customers to use products more often, in a more complete way.

SAP 52

Applauding our Fosway Group 9-Grid clients

Rustici Software

In this third part of our blog post series , we intend to celebrate our customers featured on the Fosway 9-Grid. The products represented in these categories are Rustici Engine, Rustici Engine’s Offline Mobile Player Extension , Rustici Cross Domain and the SCORM Cloud API. SAP Litmos. SAP Litmos. Awards Customers eLearning IndustryFosway Group is a leading European HR Analyst focused on Next Gen HR, Talent and Learning tech.

The importance of partner training

Litmos

If your partner hires a new sales associate, can that person easily learn everything they need to know about your product as quickly as possible, or are they reading information aimed at developers and engineers in an attempt to understand your product? Product training.

SAP 63

Why Gamification is a Natural Fit for Sales Training

Litmos

Originally coined in 2002 by programmer Nick Pelling , the term gamification became a buzzword a decade ago when companies began using it for marketing purposes, adding game elements to their products and websites to attract and retain customers. . Salespeople are notoriously tough.

Sales 61

What to Do When Partners Don’t Take Your Training

Litmos

They sell your product, service it and market it. They’re the ones on the front lines, talking to your customers, and representing you. . So taking a training module on your newest product may not seem like a good investment of their time. .

6 Ways to Overcome Resistance to Gig Worker Training

Litmos

They deliver packages for you, shop for your customers, drive your customers, and even charge up your electric scooters. You might offer a course on offering the best possible customer experience, but your workers might have more practical concerns — personal shoppers might want guidance on dealing with clients who micromanage them, for example. The post 6 Ways to Overcome Resistance to Gig Worker Training appeared first on SAP Litmos.

Helping Lockheed Martin and HCLabs play SCORM and xAPI

Rustici Software

At Rustici Software, we’re lucky to have a slew of great clients doing interesting things with the products we provide. On even more rare occasions, we have clients like hyperCision who come to us looking for creative ways to provide solutions to the customers they serve.

SCORM 58

The Augmented LMS: New Life for Talent Management Learning?

Talented Learning

At that time, interest in training customers, channel partners and others “outside the firewall” was on the rise, but many organizations either could not or would not use their internal employee-focused LMS to support external learning programs.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

This new “specialist” technology landscape benefits LMS customers and vendors, alike. UPDATE: Thanks to APIs that dramatically simplify technology integration, almost anyone can “snap together” compelling, customized learning ecosystems.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. In contrast, customers and channel partners voluntarily participate in training. Join our upcoming LIVE webinar: Custom Learning Experiences: When No LMS Will Do.

LMS Integration:  The Learning Ecosystem

Talented Learning

Customer Relationship Management (CRM). Do customers renew at a higher rate, or buy complementary products when trained vs. untrained? The most common integrations of this type are with Oracle, SAP, Infor and Lawson.

Using Analogies and Metaphors to Enhance Learning

Dashe & Thomson

For example, an ERP system like SAP can be a difficult concept for end users to understand. If we use this analogy, mater data in an SAP system can be compared to the huge lake at the source of the river. My mom was a junior high and high school home-economics teacher when I was a kid.

SAP 199

Smooth your business training needs with Paradiso LMS HRIS integration

Paradiso

The accuracy of the information is really important to increase the productivity of any company. Other benefits of the LMS HRIS integration are: Complete customization. Paradiso LMS is fully capable to integrate with HRIS solutions like SAP, Oracle, Peoplesoft, BambooHR, among others.

Facilitation Quality Matters 5 Steps to Ensuring Top-Quality Training Delivery

Training Industry

SAP recently implemented highly impactful leadership programs at all leadership levels at the same time. The class is a highly interactive, 3.5-day experience that revolves around a custom simulation where these behaviors are presented as potential choices in response to management situations. The goal of each team is to make decisions that increase the employee engagement of each team member, collaboration with colleagues and other teams, operational simplicity, and productivity.

12 BRILLIANT LMS INTEGRATIONS FOR A ROCKING ELEARNING EXPERIENCE

Paradiso

Salesforce is a Customer Relationship Management (CRM) software, which makes connecting with the customers, partners and employees seamless for the organization. It make course data synchronization much easier and makes customer data available across the entire organization.

From Three Days in a Class to 30 Seconds on a Smartphone

CLO Magazine

Mike Ettling, president of SAP SuccessFactors, and David Osborne, senior vice president and general manager of global education at SAP, share their views on the importance of employee learning to business transformation and changing employee expectations for learning.

SAP 64

A Whole New World (of Learning)

CLO Magazine

Yes, many LMSs are very complex e-commerce, customer education and revenue-generating systems. SAP, Oracle and ADP still have different applications for HR and learning, but the integration is becoming more urgent every day.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

2019 Talented Learning Awards: Corporate Extended Enterprise Systems

Talented Learning

As outlined last month , we’re simplifying the way we honor the best learning systems by focusing on two key extended enterprise categories: CORPORATE EXTENDED ENTERPRISE: Business-oriented solutions targeting external audiences such as customers, channel partners, suppliers and contractors.

5 Tips to Boost Your Sales Training Effectiveness with E-learning

CommLab India

In 2010, SAP’s global sales team had to quickly transition to sell a suite of mobility products from a corporate acquisition. In order to help their sales reps better sell the products, they needed an effective training approach.

Sales 93

How Employers Can Make Every Employee a Top Performer

Your Training Edge

Since ‘trust is the ultimate human currency’ according to SAP SE CEO Bill McDermott , established trust-filled professional relationships in your company is a valuable asset you would want to have. They will feel boxed in with repetitive tasks like a machine along a production line.

Collaborative Learning in Spite of Organizational Walls – June #LCBQ

Dashe & Thomson

One is a large international food manufacturer for whom I’ve designed and developed many SAP training programs over the past decade. This makes them accessible to vendors and customers who interact with the application via a web portal.

Does Your Organization Need a Learning Culture?

The Performance Improvement Blog

The approach of Jenny Dearborn at SAP is an example of this. In January 2016 issue of Chief Learning Officer magazine , Kate Iverson quotes Dearborn: Justifying and inciting change in an engineering organization like SAP requires hard metrics.