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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. Also, for new customers, early access to training makes onboarding more efficient and successful.

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SAP Litmos a Leader in G2’s 2019 Corporate LMS Grid

Litmos

We at SAP Litmos are leaping into fall with high energy and tons of momentum! If you’re not familiar with G2’s reports, they’re based on user reviews and factors such as customer satisfaction and market presence (which takes into consideration subcomponents like market share, vendor size, and social impact ). . We appreciate your reviews and insights on how the SAP Litmos learning platform benefits your organization.

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Top 50 LMS Report for 2016 – What you need to know (criteria, approach, and yeah some vendors)

eLearning 24-7

And yeah there are vendors who will taut that they are in X list or Y rankings and thus should be included. This isn’t a beauty contest, nor a pay for play (I NEVER accept that, nor play that game, nor do I accept any referral fees or whatever some vendors offer for recommending them). These are vendors who have been around a long time, build share of the market and generally speaking had early name recognition which has helped them in build business.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another. SAP acquired SuccessFactors who had acquired Plateau. LMS innovation was stifled yet again and innumerable customers became lost in the bureaucracy of behemoth software companies.

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

It was within these comments, that afterwords, I decided to expand a bit plus identify other areas that I see, LMS vendors must explore – which they have not yet done so, to re-energize themselves. Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Far too many LMS vendors are stuck in a rut. Oh, excuse me – social networking to most of the vendors who spin it under the guise of social learning.

2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions

Talented Learning

But the industry’s unbridled expansion started to lose steam a couple of years ago, when vendors began seeking growth through acquisition. Besomebody Acquires Pixelbug to Add AI, AR and VR to Its Skills Training Products. 4) Customer Education Remains a Golden Ticket.

Is Open Source Ready for Extended Enterprise Learning?

Talented Learning

Six years ago I pivoted after 14 years on the front lines with two major commercial LMS vendors. That can include any combination of: Customers and prospects. Vendors: Read that market size statistic again and let it sink in.). Custom Needs. Cloud LMS Vendors.

Looking Back on a Great 2019

Litmos

Hopefully, you're still enjoying some time off with family and friends, and preparing to make 2020 the best year yet, but as you savor these final days of 2019, here are some of the top moments for the SAP Litmos team and our customers and partners.

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LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

This new “specialist” technology landscape benefits LMS customers and vendors, alike. LMS vendors aren’t just talking about what’s possible – they’re delivering. 4) Customer-Focused Learning Systems Are on Fire.

5 E-Learning Forecasts for 2012

eLearning 24-7

They involved talent management, “hello and goodbye” with vendors, social learning, upswing in mobile learning, new feature sets in the authoring tool space, flat lining in web conferencing and standalone platforms. Some items stood out, others continued in an everlasting awful experience (customer and support service – as a whole). Product training becomes real – they interact, engage and see it in real time, rather than a static experience.

The importance of partner training

Litmos

If your partner hires a new sales associate, can that person easily learn everything they need to know about your product as quickly as possible, or are they reading information aimed at developers and engineers in an attempt to understand your product? They market and sell your solutions to customers, provide support, and sometimes even teach customers to use your products. A channel partner does more than sell or re-sell a product or service.

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Top 10 LMSs for 2013

eLearning 24-7

Vendors can move up, down or out of the rankings – after all it is on-going. Rankings are based on my directories which are updated monthly; I also keep a separate directory which will contain more vendors than listed within the visible directories – reason being it offers clients (those who hire me – buyers to have an added bonus, of course it contains much more info); that said the monthly directories provide key info and in future updates have new columns added.

Top Ten Learning Management Systems – July Rankings

eLearning 24-7

Granted, there are things I do not like about the system – that honestly create at times bewilderment, but nevertheless they still make me say “cool” Features include a built in CRM (customer relationship management), invoicing including bookkeeping such as journal entries, sales ledger and P&L, event management, ability to export invoicing data to Quickbooks and a very nice user interface. The user interface is slick and feature wise the product has a lot to offer.

Best of the Best – Extended Enterprise or multi-tenant LMSs

eLearning 24-7

Just because a system lists itself as an extended enterprise does not mean it comes with multiple domains (which with some vendors includes customized) nor with multiple portals or my preferable term – “multi-tenant” You may see an “extended enterprise” which not only refers to the company’s employees, but also their customers and channel partners. B2C – Business to Customer.

The Augmented LMS: New Life for Talent Management Learning?

Talented Learning

At that time, interest in training customers, channel partners and others “outside the firewall” was on the rise, but many organizations either could not or would not use their internal employee-focused LMS to support external learning programs. From the outset, we understood why learning technology decision makers often sought a separate LMS for channel partner and customer-focused education.

Top 10 LMS/LCMS Trends and Forecasts

eLearning 24-7

The trends apply to both LMS/LCMS vendors. Extended Enterprise - Vendors are expanding into the wholesaler/reseller/affiliates/sales agent sector with their solutions. The note of interest is that it is occurring with all size of vendors, albeit the charge is being led by mid size vendors. Not all of the big dog vendors have entered this space, despite it being a huge revenue opportunity. and European vendors interestingly enough, do not follow suit.

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LMS Integration:  The Learning Ecosystem

Talented Learning

Vendors can: Provide an open API library consisting of available scripts that a tech-savvy buyer can use to automate integration with client systems. Have a private API library or web services that require the LMS vendor to build and configure the integration. The chart below shows the most popular LMS integrations according to 72 LMS vendors we surveyed. Customer Relationship Management (CRM).

Covid-19 Aid: Free Tools and Resources for Virtual Learning and Remote Work

Talented Learning

This platform vendor is offering educators free access to its Course Learning Center LMS through the end of the 2019-2020 school year. To help educational institutions, healthcare providers, municipalities and non-profit organizations embrace “the virtual workplace” LogMeIn is offering Emergency Remote Work Kits to new customers. Shopify is offering new customers access to its online storefront platform for 90 days when you sign-up for a trial during the Covid-19 crisis.

User Friendly or Hype?

eLearning 24-7

Our customers find our system user friendly and easy to use. We have the highest repeat customers in the industry. The number one reason people leave their current system or purchase a different e-learning product? Every time I see a product, two statements seem to be universal. If I am a potential customer, I would expect nothing less to come out of the vendor’s mouth on their product and user friendliness. SAP’s LMS.

#10 to #1 LMSs of 2012

eLearning 24-7

Custom domain option. Support is fantastic and what I have found is they really care about their customers, a rarity in today’s space. I’ve never heard them say, “nope, we can’t do that” From a customer standpoint – that’s awesome. Their product is more geared towards a human capital management system, especially with the BizX Suite. Not sure how SAP will eventually impact the system, but for today it stands strong.

What to Do When Partners Don’t Take Your Training

Litmos

They sell your product, service it and market it. They’re the ones on the front lines, talking to your customers, and representing you. . It should be a win-win — online partner training means they learn all about your product and your brand, and sales increase for both of your organizations. . They don’t think it’s broke, so don’t want to fix it: Your partners might feel that they can sell your product well on their own, without training from you.

LMSs, TMs and HCMs

eLearning 24-7

SumTotal is calling their product a Human Capital Management system. Taleo, which as many of you know, was purchased by SAP. If you believe for one moment, that “training or as known in the e-learning community: “learning” is not going to continue to fall under HCM systems for vendors who have talent management systems that offer “compensation, benefits, recruiting” and alike, you may be interested in some swamp land in Florida.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

For instance, in the corporate world , that could include customers, prospects, channel partners, franchisees, contractors, suppliers and perhaps employees, too. 1) Why is customer education gaining momentum? Customer Education 101 – With Dave Derington of Outreach. 6) How do subscription businesses help customers succeed? SaaS Customer Success – With Samma Hafeez of Thought Industries. What does effective customer training look like? SAP Litmos.

Something is Going on Down there in the LMS Market

eLearning 24-7

LMS Vendors and Tablets Update. That said, why is this happening: A significant (over 90%) of vendors are holding off this year and at least part of next year from optimizing their solution to the iPad. When you hear the term “browser agnostic&# , what this means is that the product or solution will work on any browser. But with LMS vendors jumping into the mobile learning sector, at least in some cases, it may be a tad misleading. LMS/LCMS/CMS Vendors.

LMS Market – An inside scoop

eLearning 24-7

Today, I was going to discuss how to market your LMS to your employees, but instead wish to focus on a common question, I often receive about LMS vendors. One additional word, as many of you may know, I have launched my “Secret LMS Shopper&# program which will provide an unbiased review of a LMS/LCMS vendor, incl. For the debut review, the vendor is GeoLearning. There are over 190 LMS/LCMS vendors. Customer service can be personalized and turnaround time is fast.

FindAnLMS – The New Learning System Search Platform from Craig Weiss

eLearning 24-7

Equally I wanted a solution, where all vendors in the learning system space would be able to connect with their audience (you) in such a way, that it offers a unique experience and more importantly, direct engagement with someone interested in the product (system). not real vendors.

Top 85 Learning Systems for 2020

eLearning 24-7

People always inquire why I like one system over the next, and how their system (if they are a vendor) is not on the list or if a customer, how the system they purchased is not on the list. And is one that is often overlooked when folks are considering a vendor. You can always negotiate with your new vendor to migrate the data (and content if need be) from your old vendor and they work together to get it done – leaving you to concentrate on everything else. .

Facilitation Quality Matters 5 Steps to Ensuring Top-Quality Training Delivery

Training Industry

SAP recently implemented highly impactful leadership programs at all leadership levels at the same time. The class is a highly interactive, 3.5-day experience that revolves around a custom simulation where these behaviors are presented as potential choices in response to management situations. The goal of each team is to make decisions that increase the employee engagement of each team member, collaboration with colleagues and other teams, operational simplicity, and productivity.

NexGen Learning System Grid 2018-19

eLearning 24-7

To the 2018-19 Learning System Grid,identifying the Leaders, Risers, Steady and Slow vendors for NexGen functionality. . For this year’s grid, an additional vendor was added per group (last year it was five per grid). Litmos by SAP. Welcome. Welcome. .

Collaborative Learning in Spite of Organizational Walls – June #LCBQ

Dashe & Thomson

One is a large international food manufacturer for whom I’ve designed and developed many SAP training programs over the past decade. But for the most part, they have managed to make those walls permeable so the various organizations, including vendors and customers, can learn from one another. This makes them accessible to vendors and customers who interact with the application via a web portal.

Skillsoft – An Analyst Perspective

eLearning 24-7

A behemoth, impressive and at the same time, seen in a “Evil Empire” perspective among other vendors in the mid 2000s. This is also about a vendor who lost their way. A vendor who made not only poor business decisions with the likes of Percipio, but also with the monumental blunder of acquiring SumTotal. . It wasn’t due to the product per se, rather it was the approach Skillsoft decided upon when it came to Percipio.

Moving to Enterprise Sales {Part 2}: 5 Go-to-Market Prerequisites You Need to Succeed

Sales Hacker

In our first post we focused on how to be product- and market-ready, but that’s still only part of the solution. Customer and channel partnerships. Takeaway: The role of product marketing is more complex/nuanced if you are selling to enterprise.

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Something is Going on Down there in the LMS Market

eLearning 24-7

LMS Vendors and Tablets Update. That said, why is this happening: A significant (over 90%) of vendors are holding off this year and at least part of next year from optimizing their solution to the iPad. When you hear the term “browser agnostic&# , what this means is that the product or solution will work on any browser. But with LMS vendors jumping into the mobile learning sector, at least in some cases, it may be a tad misleading, especially with smartphones.

5 Types of Learning Content You Should Buy Off the Shelf

Litmos

A successful workplace training program should have custom-created content. You may have to develop training modules around the tools your employees use, the products or services you sell, and your specific company policies. I'm not in the business of pitching specific products, but it's worth noting here that some vendors may include content as part of the learning system. The post 5 Types of Learning Content You Should Buy Off the Shelf appeared first on SAP Litmos.

A Whole New World (of Learning)

CLO Magazine

Yes, many LMSs are very complex e-commerce, customer education and revenue-generating systems. SAP, Oracle and ADP still have different applications for HR and learning, but the integration is becoming more urgent every day. Products such as WalkMe, EnableNow and GuideMe, as well as tools such as Axonify and Qstream, can deliver training “as needed” without an LMS, giving L&D leaders the option to shift their investments.

The New Corporate Learning Ecosystem: Coexistence at Work

Talented Learning

Originally, many LMS specialists tried to compete head-to-head with the established giants of the talent management LMS world like Cornerstone , Saba , SumTotal , SAP/SuccessFactors , Oracle. Even if these new little cloud vendors offered more elegant features, they were not built to run in large-scale enterprise settings, so the chance of gaining a foothold was slim. Customers and Prospects.

10 Best LMS Solutions to Consider for Employee Training

Hurix Digital

However, selecting the right LMS software can be an overwhelming experience , especially with so many LMS vendors. With over 1 million users, SAP Litmos is a popular LMS for corporate training providing opportunities to staff, customers and channel partners to upskill.