Product Training vs Soft Skills Training

Your Training Edge

Soft skills training like public speaking, communication skills etc. can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value.

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5 Professional Soft Skills for Rock Star Customer Service

eLearning Brothers

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. Negotiation skills. The post 5 Professional Soft Skills for Rock Star Customer Service appeared first on eLearning Brothers.

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How to Exceed Customer Expectations During the Coronavirus Pandemic

KnowledgeCity

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Best Practices in Customer Service. Be available when customers have questions or concerns.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

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Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

I asked all of them about the most important skills salespeople need to close deals. Without fail, all the sales leaders brought up people skills. Hunter discussed the need for good listening skills in a rep. In order to do that, your reps need two sets of skills.

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The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

5 Ways to Customize Your E-Learning Experience

LearnDash

Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

What is a Skills Assessment and Why is it Important?

Avilar

What is a skills assessment? But, the best way to understand one’s abilities and level of proficiency is to conduct a skills assessment. . What is a Skills Assessment? Usually, it’s an evaluation of skills specific to a job or role. When to Use a Skills Assessment Test.

How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world.

8 Crucial Skills To Enhance In Your Sales Online Training Programs

eLearning Industry

What do product promotion, customer service, and on-the-job collaboration have in common? Strong sales skills that allow employees to build a rapport with clients and become a valued member of the team.

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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. The first step towards fostering these kind of time management skills is education. Productivity. It goes without saying, good time management skills will allow you to get more done with the time that you have.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

Building Customer Profiles to Focus Your Online Learning Product Plans

Thought Industries

When you're in the business of delivering learning to your customers—whether they are improving professional skills, gaining certifications, exploring interests—thinking about your offering as a product can pay big dividends. Learning Business Product Strategy

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations.

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Beyond basic skills. Technical skills & product knowledge.

Developing Millennials: Why Skimping on Soft Skills Training is Risky

eLearning Brothers

My Mom was a homemaker, and Dad was a skilled tradesman. I was the first in my family to earn a college degree, which armed me with strong technical skills. Today’s gig economy amplifies the Millennial soft skills training gap.

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The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

Custom 141

8 Key Customer Service Skills Every Employee Needs

Pract.us

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. And while some people have naturally developed these skills, everyone can improve in them. Product knowledge.

How to Identify Customer Types and Resolve Complaints

KnowledgeCity

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or unhappy customer is not pleasant. The Types of Customers You Could Encounter.

Skills and Competencies: What is the Difference?

Avilar

Nearly every day, we hear business people discuss the skills and competencies their employees need to succeed. The two terms, “skills” and “competencies,” are used together so often that many people think of them as synonyms. Should “skills” and “competencies” be used interchangeably?

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups.

Time for Training? 11 Rules for a Better Product Launch

Bottom-Line Performance

Launching a product? The following is an excerpt from Nancy’s Harkness’ new white paper: Learning Solutions and Your Product Launch: The Secret to Success. There are as many ways to learn about a new product as there are new products!

Skills WANTED

eLearning 24-7

This post, though isn’t about leadership development, it is about digital and data skills, or more importantly, the lack thereof in today’s content, which will be needed in the coming years for all employees. . 50% in Hospitality, Retail and Telecom are concerned about their technical skill levels (HR Dive, 2019). The most important skill in tech leadership is scenario planning (Forbes, March 2019). Where is the content that trains people on technical skill sets?

Best Practices for Effective Soft Skills Training

eLearning Brothers

Boring soft skills training doesn’t just put employees to sleep. That’s why the most effective soft skills training typically doesn’t just fly off someone else’s shelf. Use these ideas for customizing your own internal soft skills training.

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Why Non-Customer Facing Teams Need Customer Experience Training

Litmos

from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences?

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Teach Your Team Negotiation Skills with an eLearning Course

eLearning Brothers

Negotiation skills certainly come into play in those instances, but they are also very useful when it comes to smaller concerns, like business deals, customer service, asking for a raise, or even haggling for a good price at a market.

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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning.