Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Customer stories: Lenzing

eFront

Lenzing AG is a global market leader in the production of man-made cellulose fibers with headquarters in Austria, production sites in all major markets as well as a worldwide network of sales and marketing offices. Background.

20 Wonderful Resources for Using BLE Beacons in Mobile Learning

Learnnovators

LearnerLab : This is a Slideshare presentation (from LearnerLab) that carries five brilliant examples of learning scenarios that could be powered up using iBeacons. Its ShopBeacon is a shopping app that helps you discover all the best products in stores near you.

Product Review: Microsoft Office Mix add-in for PowerPoint 2013

eLearning 24-7

Some products including Articulate Studio and Storyline use the Microsoft SDK PowerPoint ribbon as their main ribbon. Use products such as Adobe Presenter or iSpring Presenter and in just a few short seconds you will be in PowerPoint and you can start building courses. The product?

Product Review: Plateau TMS (Talent Management System)

eLearning 24-7

Here is how it works – the basics that is: Reports run against the real-time transactional DB (each customer has their own DB instance). Custom courses (created by the end user) are uploaded, tested and on-going updates (especially with the 3rd party content). Kodak embraced them to a point, but kept their initial camera products. I’ll be the first to admit, that I was not a big fan of the previous versions of the Plateau system.

Camtasia Defends the Universe (Kind of…Mostly This is About a Music Video)

TechSmith Camtasia

He was first introduced to Camtasia after a few clients asked him to create screencasts of their products. “I For those interested, he pointed to information found on Slideshare and Pro Video Coalition.

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Will you help us help you?

TechSmith Camtasia

Customer relationships are not so different, really. Our User Experience (UX) team spends a lot of time doing this--observing and dialoging with the people who use our products. But perhaps just as great is knowing that you're helping improve the products you use and love.

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Thank you voters! Epignosis eFront LMS Won the Best of ELearning! Award

eFront

Awards are the exclusive reader’s choice awards program for elearning products and services. And, to be named a category winner is a true testament to the vendor’s product and service excellence.”. ELearning! Media Group Awarded Epignosis for Best Open Source Solution.

2014: The Year of the Corporate MOOC?

Your Training Edge

More than 7 in 10 organizations say “capability gaps” is one of their top five challenges, and many report that it takes between 3 and 5 years for employees to become “fully productive.”. Educating partners and customers.

7 Most Used Online Corporate Training Platforms

Kitaboo

The content can be customized with interactive elements such as audio, video, images, read aloud, hyperlinks, etc. You can include gamification, assessments, product demos, simulations and much more to the training module. Kitaboo Insight is a white label application which can be branded as your own with its custom branding options. This platform also provides a custom analytics page for employees to monitor their progress and development.

Complete Guide To Promote Your YouTube Video

mysimpleshow

Some people might want to promote YouTube video to promote their product or website online. Using a Custom Thumbnail and a Call To Action If you have a personal or company website, you can use your YouTube video to promote your website.

What’s a learning culture anyway? 4 essential attributes for bringing it to life

Axonify

You can check out our full presentation on SlideShare to see how we explored a set of exemplary organizations with well-established learning cultures along with the attributes that helped them put learning at the center of everything they do).

What Social Selling Can Do for Your eLearning Business

eLearning Brothers

If you’re using social media to fuel discussions more than to push your products, to understand the needs of your existing and potential buyers more than to flood the social media channels with spammy messages, you’re most likely a skilled social seller—even if you don’t realize it.

How to replace top-down training with collaborative learning (1)

Jay Cross

Companies rely on them to solve problems, delight customers, and stay ahead of the game. They have to keep up with a torrent of new products and services, not just their own but also their competitors’. White paper | Slideshare. The Twenty-First Century Corporation.

Myths about online learning

Janet Clarey

Utilizing SlideShare though has been a nice supplement for my research.]. A different learning intervention might require less production. Myth : You can “repurpose&# [definition: to use or convert for use in another format or product] a face-to-face course and put it online. ’ comment) there was some discussion of the cost of “custom content&# created by an outside source (i.e.,

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Services & Customer Support Centers. Customer Education (Marketing & Sales). A mini-course is a bit-sized alternative to offer as a lead-capture mechanism for your business, educating your customers or presenting your skills to nurture leads into customers.

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Using Social Media for Learning: Tools & Practices #BHsocialmedia

Learning Visions

Social media communities can now create communities for external learners – customers, resellers, technicians. Customers are now so knowledgeable about cars using the Internet. Product Pitch for Quicklessons [link] collaborative online course creation in the cloud Lots of connection with facebook and Izzui– invite people to courses, share them, people can like them.”an These are my live blogged notes from a webinar presented by Brandon Hall on Wednesday, April 26 2011. (I

Guest Blogger, Bryan Jones of eLearningArt.com – How to Repurpose Content in under 1 hour

Learningtogo

Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

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How Can You Choose The Right Learning Management System?

Adobe Captivate

Perhaps you need online training webinars, videos, audio files, slideshares, or maybe a combination. Also, read the reviews written on the customer support. Then read the product reviews for your chosen Learning Management System. Did you see these problems in the customer service? Finally, compare product update information. Do you have to update the product? Have you created a requirement list for your new LMS platform?

What is SCORM? Advantages of using SCORM with authoring tools such as isEazy

isEazy

SCORM is neither a program nor a tool: it is a set of specifications already assumed by the e-learning industry for the production of content. With isEazy you can embed external content , such as Youtube or Vimeo videos, Slideshare or Genially presentations, Google docs or iVoox podcasts.

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Evolution of L&D - Some more thoughts

ID Reflections

Probe deeply in this area ) Who are the customers? Be a curator : Make courses (where needed) more dynamic – put together a course outline that includes custom content (only if absolutely needed) and direct the learners to related content on the web – blog posts, You Tube videos, SlideShare presentations, podcasts, white papers and articles, and even links to Twitter handles of experts in the said area. I love the serendipity of the web.

85+ Top Tools & Resources for Course Creators

learnWorlds

Productivity Tools & Other. Instructors can customize the learning experience to suit their specific needs, teaching style or course requirements. These can be directly exported to slideshare, interactive texts and posters. Presentations can be created online, and you have access to them regardless of your location, and your final product can be exported to YouTube or download it as MP4. Productivity Tools & Other.

How to Replace Top-down Training with Collaborative Learning (2)

Jay Cross

Aside from compliance training and new product introductions, most training focused on novices – either newhires who needed orientation or workers mastering a new skill or subject. New hires and novices aren’t very productive. Many alumni are future customers.

Ring in the New Year by Making your eLearning Mobile

Mindflash

Unlike when a user is at their desk concentrating on one task in an environment equipped for productivity, focused work can be more difficult on a mobile device. Your customers using mobile devices probably have shorter sessions on your LMS than those on desktops.

What’s a learning culture anyway? 4 essential attributes for bringing it to life

Axonify

You can check out our full presentation on SlideShare to see how we explored a set of exemplary organizations with well-established learning cultures along with the attributes that helped them put learning at the center of everything they do). An organization’s long-term viability is not solely determined by the quality of its product. But your employees are generating new stories constantly through their work with peers and customers.

The new kid on the block – TalentLMS

eFront

If your organization is serious about training its employees or customers and is thinking about online training being used in conjunction with a training process already in place, or even as a complete replacement – then TalentLMS is for you.

Best of the Best – Extended Enterprise or multi-tenant LMSs

eLearning 24-7

Just because a system lists itself as an extended enterprise does not mean it comes with multiple domains (which with some vendors includes customized) nor with multiple portals or my preferable term – “multi-tenant” You may see an “extended enterprise” which not only refers to the company’s employees, but also their customers and channel partners. One channel partner/customer (which might be a company – often seen with TP) is a child.

How to Capture Screen Images in Under a Minute

TechSmith Camtasia

So now that you know how screenshots can improve communication and productivity, here’s how you can capture screen images — and fast. You can also customize and change the global capture hotkey. You can also customize and change the global capture hotkey.

How to Record Your Desktop with Screencasting

TechSmith Camtasia

Common examples of screencasts are onscreen tutorials , video lessons , or slideshare presentations. We make both screen recording and video editing software because we know that being able to capture your computer screen at work increases productivity. Make a software or product demo.

How to Repurpose Content in under 1 hour

eLearningArt

Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]? And not just repurpose, but cut down production time. Turn the same quote presentation into a SlideShare. Goal: Repurpose content for a blog post, quote images, and a video. Time required: 60 minutes (+/- 30 minutes).

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E-Learning Early Indicators

eLearning 24-7

Vendors were saying, lets “wait on those&# or “our customers are not requesting them, so we are holding off&#. Again, our customers aren’t asking for it, so we are just doing enough to appear that we are cutting edge. Apparently, the potential customers and even clients are speaking and those vendors are listening. Product A - Upside2Go. Product B – Knowledge Tango aka K-Tango. Slideshare presentation functionality.

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In With the Old

CLO Magazine

On the work side, millennials use file sharing sites such as SlideShare to share presentations, documents and professional videos in and outside their organizations. Now let’s talk success: Google Chrome, Google Reader, Gmail, Google Maps and Orkut, to name a few, and, since last week, Google+ , Google’s latest social product, which is the company’s attempt to bring the nuance and richness of real-life sharing to software.

Social Grid Follow-up

Tony Karrer

But I have to be honest and say that I get lots of LinkedIn requests to look at someone's new product in order to try to get me to blog about the product. Q : So are people helping you with customer situations for free ?

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Features that are must haves in any LMS

eLearning 24-7

If you are targeting training providers, offer the ability for them to include product items – they may be selling more than just courses. Custom domains. API marketplace – you have a nice set of APIs that an end user can add – again, the one click and it goes into your system is the best way to do this – examples: Slideshare, Skype, Dropbox, BUT WAIT – Why not Gotomeeting, Webex and another web conferencing tools.

Video - Screencast - Webinar - Best of eLearning Learning

eLearning Learning Posts

Performance Learning Productivity , August 22, 2009. Open letter to our customers on the recent Customer Support issues - Adobe Captivate Blog , August 28, 2009. Import your Google Docs to Slideshare , August 26, 2009. Quick and Dirty Video Production , August 21, 2009. Quick and Dirty Video Production , August 21, 2009. Quick and Dirty Video Production , August 21, 2009. Best of eLearning Learning. August 21, 2009 to August 28, 2009.