Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Product Review – Instilled LXP

eLearning 24-7

Writing a product review on a product that I use, well, I am about to use. Custom Attribute Values – which I strongly recommend you do not use, unless you know how how to do the items that are available within this menu item. Custom Attributes Values.

Customer Experience Key to Product Design

Origin Learning

Let’s start by presuming that your social learning flight has taken off. And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations….

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Custom 101

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. customer service group, shift managers in your retail. CAN SOCIAL FLOW FREELY THROUGH AN. manager, talent developer, motivator, customer. productivity, engagement, and.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. They raise customer satisfaction.

Learn the ‘Fika’ aspect to productivity…

Origin Learning

Ever heard of coffee breaks being a vital factor for raising productivity? The search engine’s answer is: Fika (pronounced fee-ka) is a Swedish custom, a kind of social coffee break where people gather to have a cup of coffee or tea and a few nibbles.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

This ever-changing technological landscape is currently held captive by social media, and for good reason. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt?

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11 Custom Learning Trends in 2018

Enyota Learning

Trends like mobile learning, social learning, microlearning, etc., In this blog, we will talk about the top custom learning trends to look out for in 2018. Social Learning. will provide meaningful data for customization and personalization of training based on learner-needs.

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How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. The answer: product knowledge training.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

Social Learning pays off! A Success Story

Origin Learning

In a world where the social platform is increasingly the way to connect, learn, grow and scale, businesses are being made to alter their thinking. With no training program to use, the solution was modeled with navigation features similar to the most popular social sites.

How to Train Your Customer Facing Employees

Kitaboo

You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. Now in order to mitigate this issue there will probably be a social media executive waiting to post a prompt apology on behalf of the company. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer.

I Believe that Learning is Inherently Social

Tom Spiglanin

It may have been done alone or with others, but the social connection was still strong: teachers directed and facilitated the learning, and we often shared answers or talked about homework with peers. This is not to say that everything we know or can do was learned socially.

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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It comes down to the very basic way we as humans socialize. Product Expertise.

Essential Social Learning Features Supported By Modern Learning Management Systems At The Workplace

G-Cube

Today, organizations realize the potential of delivering e-learning experiences to boost employee engagement, retention and workplace productivity. Earlier, the social capabilities of Learning Management Systems (LMSs) were not so useful, because no one knew how to deploy and support them.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

Custom Tech Trends in 2018

AbaraLMS

While many technology trends of 2017 such as microlearning, social learning, personalized learning, video-based learning, etc., Social Learning. Social learning will enable learners to interact and stay motivated and engaged to meet their learning goals.

6 benefits of social & collaborative learning

Docebo

Learning from one another is what people have always done throughout human history, so ‘social and collaborative learning’ as a learning method is likely to be the oldest one in existence. If social learning has been always there, why has the focus on it increased now?

Open Office, Work Culture, and Productivity

The Performance Improvement Blog

It''s way more efficient and less maddening than having my Gchat icon flashing all day, since I already suffer from multitasking overload, thanks to email, Yammer, Campfire, social media, and multiple browser tabs.

Social Learning Cannot be a Bolt-On Strategy

ID Reflections

Even as I was mulling over the topic and browsing through Dion Hinchcliffe's posts for insights on social business, I had a moment of epiphany. Social Learning and social business go hand in hand. A piecemeal approach to social learning will only serve to confound us further.

How to Drive Revenue from Your eCommerce Product Videos

3Play Media

Today’s consumers seek a retail experience that offers the best of both the on- and offline shopping worlds—combining personalization with competitive prices, choice with detail, and product tangibility with convenience. What steps does their product research process usually entail?

How Does the Blend of Social Learning and Microlearning Boost the Overall Learning Uptake?

G-Cube

Also, the number of businesses operating from diverse demographics with a focus on improved employee engagement and workplace productivity is also increasing. Organizations prefer combining social learning with microlearning to boost the overall learning uptake.

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 3 Corporate Online Learning Trends That Can Boost Employee Productivity in 2017. The post Online Learning Trends Enhancing Employee Productivity in 2017 appeared first on TOPYX.

Learning goes small, social, savvy

Origin Learning

SMAC – Social, Mobile, Analytics, Cloud – is in! A tip of spending just 5 minutes to research a product before a call is known to have boost a sale success by 40%! The landscape of learning is rapidly changing. The push era is gone.

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7 Reasons Why All Team Members Should Have Social Media Training

Your Training Edge

We cannot ignore the integral role which social media platforms are now playing in our digitally connected world, and just how important they are for any marketing strategy within a modern business or start-up. Social media training avoids PR disasters. Social media is growing quickly.

What is Social Learning (And How to Adopt it)

Docebo

Social learning can help today’s organizations keep up with the pace at which their business moves. More and more, organizations are turning to social learning to deliver exciting e-learning experiences to their employees, customers and partners. What is Social Learning?

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Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Social Technology, Community Management & Organizational Development

Learnnovators

The diagram traces the evolution of different social technology and their potential to enforce and enable a deep change in how organizations function and their structure. Read the post, How Social Technology has Emerged as an Enterprise Management Model , for an in-depth understanding.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Megatrends in MOOCs: #6 More Social, More Collaborative

Your Training Edge

If you were asked to name the top three current trends in business in general, my guess is that “social” would make the list. We’ve all heard that most of learning is informal, and much of informal learning is social (coaching/mentoring, talking in the break room, chatting online, etc.).

Customer Segmentation Employee Training Tips

KnowledgeCity

As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know that to attract customers, old-fashioned marketing approaches are not enough. That’s where customer segmentation comes in.