We’re Hiring! Customer Success Specialist (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do; we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Onboarding new customers onto the LearnUpon Platform.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Always Choose a Specialist over a Generalist

LearnDash

Today there are a countless number of business and service providers in the learning industry who claim that they can do it all – but is that really provide the customer with inherent value? Look at the other products being offered by the organization.

Interview with an Inside Sales Specialist

TechSmith Camtasia

I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. We try to do our best to deliver speedy and accurate responses to our customers!

The Rise of LMS Specialists: A Tour of Learning Tech Innovation

Talented Learning

Welcome to the Era of LMS Specialists. Let’s explore and then I’ll introduce you to some illustrative examples of how this “specialist” movement is expanding traditional LMS boundaries. LMS Specialists: Why Now? LMS Specialists: What’s So Special?

Ed Tech Company Instructure Acquires Video Learning Specialist Practice

CLO Magazine

“This acquisition reflects our ongoing commitment to provide our customers with experiences that make it easy to learn and improve,” said Mitch Benson, Instructure senior vice president of product in a press release. Instructure announced on Nov.

3 Digital Product Training Strategies to Improve Sales

KnowledgeAnywhere

The modern consumer can find most or all of the information they need to buy a product online. When someone engages a salesperson, it is not usually to discuss high-level product information. 3 Digital Product Training Strategies to Improve Sales.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands

discoverlink

Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Kothari’s is primarily responsible for overseeing, developing, and executing automated test plans for new product and content releases.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Stacey Gardner, Senior Learning and Development Specialist, Microsoft. Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities.

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GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Gyrus ranked as a Specialist in the 2018 Aragon Research Globe™ for Corporate Learning

Gyrus

Analyst firm Aragon Research positioned Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning. Gyrus Systems , a leader in the Learning Management Systems (LMS) industry, proudly announced today that analyst firm Aragon Research has recognized Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning, 2018.

4 ways to structure a winning elearning production team

Elucidat

How do you get the most out of your elearning production team and create smart, user-focused elearning, efficiently? It also enables you to bring in people from outside of your core team, as needed, to fulfil specialist roles. 4 ways to structure your elearning production team.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. Hear directly from Janet Kwamboka - Content Specialist for Africa at Greenlight Planet - for some great advice on how to do this.

How to Promote New Features To Your Customers

LearnUpon

Yet, it can be difficult to know how to communicate this information to your current customers. This is a problem many customer success specialists, account managers, and product marketers encounter. It’s easy to create courses for your customers with an LMS.

International E-Learning Part 3: Proven Production Techniques

CDSM

In this third part, we’ll look at the proven production techniques CDSM used to deliver Honda’s e-learning programme across Europe, with award-winning results. You’ll want the production of your e-learning to be as quick and efficient as possible, avoiding any unnecessary delays.

Custom E-Learning Design

Designing Digitally

With custom E-Learning design , we help companies and government agencies create the right environments for employees to expand their skills and learn critical tasks they need to do their jobs safely.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level.

Creating Custom Themes 101

DigitalChalk eLearning

Did you know that DigitalChalk allows you to create custom themes? DigitalChalk gives you the ability to create a custom theme for your organization. Let’s create a custom theme. Click the “Save” button and you have created a custom theme!

E-Learning Production Roles

E-learning Uncovered

In an effort to streamline e-learning development, our team at Artisan mapped out the entire e-learning production process and identified, to the minute detail, what roles are needed to create e-learning. LMS Integration Specialist (helps make sure the course works properly in the LMS). Custom Programmer (helps with special programming requirements outside of the rapid development tool, such as a JavaScript programmer). Customer.

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New! Custom Landing Page Headers

DigitalChalk eLearning

During the landing page creation process you can now add custom headers. This allows you to customize your landing page even more than before! What you will need to do to upload a custom header is: Go to the ‘Manage Courses’ tab. Custom Landing Page Headers appeared first on.

Quick Tip: Creating Custom Reports

DigitalChalk eLearning

With our robust reports feature you can create custom reports to pull any kind of detailed information that you will need from your DigitalChalk organization. To create a custom report and pull the information you will want to: Go to the ‘Administration’ tab. Above the left side menu you will see a ‘Custom Reports’ option now, select it. Click the ‘Add’ button and you will be able to begin creating your custom report.

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

All it requires is a click and some dragging and your elements will be arranged in a custom order. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that. 1 or request a live demo with a Product Specialist.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? A whole new profession has emerged from the need to help customers succeed.

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A new vision for IT customer training

Clive on Learning

A month back I had the fortune of being asked to present to CEdMA, an association of senior training managers in large IT companies who have the responsibility for training up their organisations’ customers in their various products. It was clear from their discussion that the market was changing: Customers are demanding shorter courses. Customers are demanding more online delivery. Customers are turning to lower-cost, third-party providers.

Extended Enterprise Learning: Can You Get There From Here?

Talented Learning

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? ” As a specialist in extended enterprise learning technologies, I get it.

Screenchamp Awards 2013 – UPDATE

TechSmith Camtasia

Chelsea Beck, Marketing Content Specialist. Kevin Carter, Video Production Intern. Sam Curcuruto, Product Marketing Manager. Jessie LaHaie, Online Community Specialist – Education. David Patton, Online Community Specialist. Matt Pierce, Customer Engagement Manager.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Creativity within Constraints: When Cost, Resource Scarcity, or Deadlines Make Effective Elearning Seem Out of Reach

The Learning Dispatch

Developing Effective Custom Training While Respecting Resource Limitations. And even rarer to find someone who can add graphics editing, video production, and voice-over narration to those skills. Every organization comes with its own set of constraints for developing custom elearning.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

Early on, I discovered that organizations invest much more heavily in learning programs for customers, partners and community members. I believe learning organizations have a much better chance at success when they choose a “best fit” specialist LMS. Increased customer satisfaction.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

1) Specialists Steal Even More Spotlight. This new “specialist” technology landscape benefits LMS customers and vendors, alike. Specialists now rule the LMS world. 4) Customer-Focused Learning Systems Are on Fire.