Always Choose a Specialist over a Generalist

LearnDash

Today there are a countless number of business and service providers in the learning industry who claim that they can do it all – but is that really provide the customer with inherent value? Look at the other products being offered by the organization.

We’re Hiring! Customer Success Specialist (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do; we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Onboarding new customers onto the LearnUpon Platform.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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4 Things Sales Enablement Specialists Should Prioritize in 2020

Zunos

The definition of sales enablement has expanded to include the full spectrum of procedures in place to drive new deals and keep existing clients coming back — from continuous learning and communications to a hyper-focus on customer-centricity. . Which employees work directly with customers?

Interview with an Inside Sales Specialist

TechSmith Camtasia

I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. We try to do our best to deliver speedy and accurate responses to our customers!

Should you provide online customer Training?

Your Training Edge

Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product.

The Rise of LMS Specialists: A Tour of Learning Tech Innovation

Talented Learning

Welcome to the Era of LMS Specialists. Let’s explore and then I’ll introduce you to some illustrative examples of how this “specialist” movement is expanding traditional LMS boundaries. LMS Specialists: Why Now? LMS Specialists: What’s So Special?

Learning at Large Ep8: Supporting the learning demands of 2.5 million technical specialists

Elucidat

million technical specialists worldwide, the complexity of what Karen manages is absolutely mind-blowing. 1:57 ] We also work with individual clients to build custom experiences for them. million technical specialists appeared first on Elucidat.

Ed Tech Company Instructure Acquires Video Learning Specialist Practice

CLO Magazine

“This acquisition reflects our ongoing commitment to provide our customers with experiences that make it easy to learn and improve,” said Mitch Benson, Instructure senior vice president of product in a press release. Instructure announced on Nov.

Can Customized Learning Solutions Solve Critical Business Problems

Hurix Digital

Does that mean long-serving employees are always productive? A customized learning solution poses as the perfect remedy. Customized Learning Solution- A Remedy for Critical Business Problems. A custom learning solution helps put in place a structured on-boarding process.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Stacey Gardner, Senior Learning and Development Specialist, Microsoft. Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities.

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3 Digital Product Training Strategies to Improve Sales

KnowledgeAnywhere

The modern consumer can find most or all of the information they need to buy a product online. When someone engages a salesperson, it is not usually to discuss high-level product information. 3 Digital Product Training Strategies to Improve Sales.

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Gyrus ranked as a Specialist in the 2018 Aragon Research Globe™ for Corporate Learning

Gyrus

Analyst firm Aragon Research positioned Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning. Gyrus Systems , a leader in the Learning Management Systems (LMS) industry, proudly announced today that analyst firm Aragon Research has recognized Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning, 2018.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

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Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

Custom Tech Trends in 2018

AbaraLMS

LMS product companies will be required to state the purpose of information requested at the time of registration of the user like name, contact number, email address, and various other additional details. Specialist LMSes. The post Custom Tech Trends in 2018 appeared first on Abara LMS.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Ruby Newell-Legner, c ustomer satisfaction specialist ). Customer Success.

4 ways to structure a winning elearning production team

Elucidat

How do you get the most out of your elearning production team and create smart, user-focused elearning, efficiently? It also enables you to bring in people from outside of your core team, as needed, to fulfil specialist roles. 4 ways to structure your elearning production team.

Are You Overlooking Today’s Hottest Corporate Learning Trend?

Talented Learning

Plus, it’s no secret that today’s organizations are obsessed with improving customer experience in the hope of establishing a competitive advantage. Do learning professionals think of customers, channel partners and other external audiences as “ugly stepchildren”?

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

How to Promote New Features To Your Customers

LearnUpon

Yet, it can be difficult to know how to communicate this information to your current customers. This is a problem many customer success specialists, account managers, and product marketers encounter. It’s easy to create courses for your customers with an LMS.

20 reasons you need a custom Learning Management System

Plume - e-learning & learning management systems

We understand these frustrations which is why we’re proud to be one of the few UK-based custom learning management system developers who enable our clients to have their ideas for an online learning system fully realised and integrated as needed.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. Hear directly from Janet Kwamboka - Content Specialist for Africa at Greenlight Planet - for some great advice on how to do this.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands

discoverlink

Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Kothari’s is primarily responsible for overseeing, developing, and executing automated test plans for new product and content releases.

International E-Learning Part 3: Proven Production Techniques

CDSM

In this third part, we’ll look at the proven production techniques CDSM used to deliver Honda’s e-learning programme across Europe, with award-winning results. You’ll want the production of your e-learning to be as quick and efficient as possible, avoiding any unnecessary delays.

Custom E-Learning Design

Designing Digitally

With custom E-Learning design , we help companies and government agencies create the right environments for employees to expand their skills and learn critical tasks they need to do their jobs safely.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level.

Creating Custom Themes 101

DigitalChalk eLearning

Did you know that DigitalChalk allows you to create custom themes? DigitalChalk gives you the ability to create a custom theme for your organization. Let’s create a custom theme. Click the “Save” button and you have created a custom theme!

E-Learning Production Roles

E-learning Uncovered

In an effort to streamline e-learning development, our team at Artisan mapped out the entire e-learning production process and identified, to the minute detail, what roles are needed to create e-learning. LMS Integration Specialist (helps make sure the course works properly in the LMS). Custom Programmer (helps with special programming requirements outside of the rapid development tool, such as a JavaScript programmer). Customer.

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DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Quick Tip: Creating Custom Reports

DigitalChalk eLearning

With our robust reports feature you can create custom reports to pull any kind of detailed information that you will need from your DigitalChalk organization. To create a custom report and pull the information you will want to: Go to the ‘Administration’ tab. Above the left side menu you will see a ‘Custom Reports’ option now, select it. Click the ‘Add’ button and you will be able to begin creating your custom report.

New! Custom Landing Page Headers

DigitalChalk eLearning

During the landing page creation process you can now add custom headers. This allows you to customize your landing page even more than before! What you will need to do to upload a custom header is: Go to the ‘Manage Courses’ tab. Custom Landing Page Headers appeared first on.