Setting the Standard for eLearning Assessments

eLearning Brothers

Another key to the continuous improvement of your eLearning experience is the integration of quality assessment standards into the instructional design process. These standards address key areas such as: Course overview and introduction. Custom Solutions.

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 141

A First Step Toward Standardization

CLO Magazine

The International Standards Organization released its first standard for human capital reporting in December 2018, titled “Human Resource Management – Guidelines for Internal and External Human Capital Reporting.”

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

Custom 103

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. online training through AICC and SCORM standards improved. non-personalized, standardized training modules. OttoLearn allows the trainer to provide custom.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

Global eTraining Releases ISO 19650 Global BIM Standards

Global eTraining

Global eTraining releases ISO 19650 Compliant Global BIM Standards Training inside the ‘GeT Everything’ library. Available as part of the ‘GeT Everything’ library, Global eTraining (GeT) is excited to announce the release of our ISO 19650 updated Global BIM Standards Library.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Is Your Customer Satisfaction Standard Outdated

Training Industry

Most organizations that measure their customer satisfaction still do so by a 0-100 point scale. However, recent changes in known customer loyalty for products/services appear to indicate that this metric may no longer be a sound one to use. Phil is the President of the International Customer Service Institute (ticsi.com) and the founding Chairperson for the British Business Awards shown annually on BBC-TV.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Quality assured as Brightwave achieves new BSI standard accreditation

Brightwave Group

Last week Brightwave successfully passed our latest six-monthly British Standards Institute quality management system audit with ZERO non-conformities to report. The standard recognises our organisational ability to reliably meet the needs of our clients, customers and all other stakeholders.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

Why Author eLearning Content to Industry Standards?

OpenSesame

Many courses created in these platforms have limited customization options. The Advanced Distance Learning group, sponsored by the United States Department of Defense, created a set of specifications called Shareable Content Object Reference Model ( SCORM ) to encourage the standardization of learning management systems. SCORM and other industry standards like AICC and xAPI enable online learning content and learning management systems the ability to communicate with each other.

How to Develop Product Knowledge Training for your Business

LearnUpon

Every business wants one thing – happy customers. This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. The answer: product knowledge training.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Gamification has set new standards of delivering learning experiences that are smoother and more relevant to learners.

Trends 114

What’s next? Continued progress on products and upcoming events

Rustici Software

We’ve talked a lot about our upcoming feature releases mainly because we’re excited about all the significant development efforts we’re bringing to our products this year. Our customer response so far has been great, but we still have folks asking us: What’s next?

xapi 65

Readymade Courses or Custom eLearning Development – When to Choose What

Enyota Learning

When you are looking to implement an eLearning strategy in your organization, you will inevitably face the decision of either choosing a bunch of readymade courses or developing a custom eLearning program.

E-commerce for your Educational Products

Web Courseworks

Everyone wants to sell their educational products, but where do we get started? Having the ability to select items online and put them in your virtual shopping cart saves time, offers a greater product selection, and allows consumers to look at pricing and deals.

Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business.

Course Standards: Where R We Heading?

eLearning 24-7

There has been a lot of information out there , okay, I’m kidding there hasn’t been much of anything when it comes to course standards. I’ll readily admit that regardless of the course standard you use, if you create click-click-click courses, than no course standard will make it engaging. Yet here we are wondering where the course standard industry is heading or at least presumed to be heading. “They are not Compliance Standards.”

Course Standards: Where R We Heading?

eLearning 24-7

There has been a lot of information out there , okay, I’m kidding there hasn’t been much of anything when it comes to course standards. I’ll readily admit that regardless of the course standard you use, if you create click-click-click courses, than no course standard will make it engaging. Yet here we are wondering where the course standard industry is heading or at least presumed to be heading. “They are not Compliance Standards.”

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

How training sets the stage for your customer experience

Litmos

It’s a way to teach standards, procedures, processes. It’s also a way to lead by example to show what sort of experience you want your customers to have. But the EXPERIENCE of training should reflect the experience we want our customers to have.

5 Things To Do While Building Accessible Products

Magic EdTech

When product creators and designers keep accessibility at the forefront of the building process, then all users regardless of disability can benefit from the product. In particular, building accessible products requires five distinct qualities.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. Want to learn more about Custom Learning Experiences? Trending: Open Source/Custom Models.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands

discoverlink

Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Kothari’s is primarily responsible for overseeing, developing, and executing automated test plans for new product and content releases.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Compliance Standards: SCORM 2004, SCORM 1.2,

How to Create a Custom Video Intro for YouTube

TechSmith Camtasia

But a custom video intro is more than just a fun and eye catching way to start a TV show or video. With the power to create a great video now available to everyone, making an eye-catching, custom video intro is something anyone can do. Download a template that you’d like to customize.

The Importance of eLearning Style Guides

Association eLearning

It had their color palette, the guidelines for using their logo, the standards for images, and more. And they were swamped by emails asking for clarifications: “Should the people who purchase the organization’s offerings be called ‘customers,’ ‘clients,’ or ‘buyers’?”.

Guide 204