Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 141

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Case Study Customer Satisfaction Survey and Response

ProProfs

“Your most unhappy customers are your greatest source of learning” – Bill Gates. To be honest, an angry customer is a real pain in the neck. A customer satisfaction survey is a common way for thousands of companies all over the world to reach their business goals.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. studying is spread out over time. There are several theories seeking to explain the spacing effect, however, studies agree that it works2 and has a significant.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

The Blended Learning Approach to Customer Training (Free Webinar)

Bottom-Line Performance

What makes customer training effective? And how do you design solutions that help customers not only use your product, but master it? This past June, we shared a case study on customer training in partnership with one of our clients, Roche Diagnostics.

SiriusDecisions 2017 Summit is Next Week! Plus, 2017 Product Management Tools and Technology Study

Web Courseworks

It’ll be a great experience for product management leaders — in fact, it’s been named one of “ 7 events no product manager should miss this year ” and a “ product management conference not to miss.” ” I’ll be presenting on a few topics, including Product Strategy on a Page: Possible, and Practical and Next Generation B-to-B E-Commerce , and participating in an analyst panel on Friday morning. Product Management

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. Some companies release multiple new products every month, whereas others have so many different products that getting new hires up to speed can turn into a nightmare. Customer Examples.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. Yet, in study after study, executives. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. State of the.

Case Study: Online Sleep Medicine School saves +50% on LMS costs after migrating to Custom Built Platform in record time

Academy of Mine

Feeling like a small fish with a big company, the Atlanta School was not satisfied with their platform vendor’s level of customer support as well as the platform’s limited functionality not being addressed. Customized interface to prevent downtime between platforms and verify student data.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Innovation In Induction Training: A Case Study

G-Cube

million customers has a talent pool of about 15,000 committed employees. While this allows the company to offer its customers a wide array of financial products, it is a challenge to reach out to such a staggering number of employees – especially the ones who are newly recruited.

Custom Fit and Custom Made eLearning

Unicorn Training

We’re often asked by customers whether we are able to customise existing courses with their corporate identity or if we can create a bespoke course, tailored to a specific learning need. This is why we’re launching our Custom. Custom Made eLearning course from scratch.

Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? With a large network of thousands of employees, partners, and customers scattered across the globe, scaling their training was proving to be difficult.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

SAP 52

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Product knowledge: the more you know, the more you sell

Wranx

Why is product knowledge a powerful skill for salespeople to possess? A study found that found that 89% of customers get frustrated because they need to repeat their issues to multiple representatives. A high level of product knowledge, however, can prevent these frustrations.

How Protect-A-Bed Uses Knowledge Guru for Better Product Training

Knowledge Guru

Our customers frequently use Knowledge Guru to train sales reps and other employees on product knowledge. We have used Knowledge Guru to help our accounts learn the differences in our products and to help train and motivate salespeople to learn more about our products.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement

Edume

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. A very insightful app, I have learnt a lot about Sun King products and customer service.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Case Study: Telstra and Intrepid Partner to Transform L&D

Intrepid Learning

Click here to read the entire case study. “We couldn’t have trained 1400 people globally with the time and budget we had, without the digital platform (Intrepid).” Damien Lorschy, Telstra.

How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.

Microlearning Case Study: Healthcare (Call Centers and Claims Centers)

Count5

Health Insurance Leader Improves Customer Experience. With the company’s expansion, its customer service and claims agent population also grew to manage separate health plans in 28 states and two international markets. CSRs take their q between customer service calls.

How does customizing of learning help to improve competencies?

Origin Learning

What do conglomerates with highly complex product lines do to keep people charged on gaining skills? They came with different understanding and expertise of the range of products.

Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most. Scott Campbell, writer for CRN, reported on the study.

How to Train Your Customer Facing Employees

Kitaboo

You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer. This shows how important it is to have quick-thinking and proactive customer facing employees. eLearning Modules for Product and Process Training.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

Custom Tech Trends in 2018

AbaraLMS

LMS product companies will be required to state the purpose of information requested at the time of registration of the user like name, contact number, email address, and various other additional details. Sterling Brands and Ipsos conducted a study in conjunction with Google (2012/2013).

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Can Customized Learning Solutions Solve Critical Business Problems

Hurix Digital

Does that mean long-serving employees are always productive? A customized learning solution poses as the perfect remedy. Customized Learning Solution- A Remedy for Critical Business Problems. A custom learning solution helps put in place a structured on-boarding process.

Case Study: International software and services firm?

Performitiv

Finally, the Performitiv software has out-of-the-box reporting to allow instructors, program managers, learning leaders and stakeholders to receive easy-to-understand reports without a lot of configuration or customization. The Performitiv system is being used to regularly evaluate new hire, customer service and product-specific curricula.

Microlearning Case Study: Manufacturing (Sales Reps)

Count5

q.MINDshare Helps IPG Sales Reps Move Customers Through the Buying Cycle. q.MINDshare is the company’s playbook reinforcement strategy, driving outstanding results by keeping best practices and important product knowledge top-of-mind with sales teams. Case Studies sales