Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

Custom 103

Case Study Customer Satisfaction Survey and Response

ProProfs

“Your most unhappy customers are your greatest source of learning” – Bill Gates. To be honest, an angry customer is a real pain in the neck. A customer satisfaction survey is a common way for thousands of companies all over the world to reach their business goals.

The 2018 Gamification At Work Survey

TalentLMS

In 2014, we ran a gamification survey among our users to get a picture of the use of gamification in eLearning. We surveyed about 100 professionals who create, design and manage employee training. But that survey only gave us the perspective of online course creators.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Survey Says: Knowledge Transfer and Retention are Big Issues for L&D Professionals

Knowledge Guru

We recently released the results of our Learning and Remembering Survey on the Bottom-Line Performance website. The survey asked two open-ended questions: 1. The survey had 34 respondents across 21 different industries… most of them from Fortune 500 or Fortune 1000 companies.

Survey 214

See Our 2015 Learning and Remembering Survey Results

Bottom-Line Performance

The results are in for our second annual Learning and Remembering Survey. We surveyed learning professionals throughout 2015 to find out what their top training priorities are… and what challenges they face. Meet the Learning and Remembering Survey Respondents.

Survey 191

Don’t Downplay Survey Data

Performitiv

Often times when we speak to L&D professionals they refer to survey data (evaluation responses predominantly) as self-reported and not valid nor reliable for them to use to tell their story of value or show evidence of impact. Hmmm, let’s think about customer service for an example.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

Custom 203

Listen to Your Customer

The Performance Improvement Blog

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s.

Custom 201

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Online Course Evaluation Surveys: How to Get Feedback

learnWorlds

Here, we go through the process of creating an online course evaluation survey and how to get the right feedback. Below, there are four ways in which you can ask students for feedback: 1 In-Course Surveys. One of the best ways to reach out to your customers is sending them an email.

10 Online Training Survey Questions You Must Ask

ProProfs

Surveys provide actionable information for all kinds of online training environments. With this in mind, we discuss in this blog 10 effective training evaluation survey questions that you should include in your training survey. This can’t be truer than when you speak of surveys.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

Trends 114

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

Get insights into your customers’ choices with survey comments

ProProfs

With ProProfs comments you can create insightful customer feedback surveys, which gather data around not only what your customer choices are but also reveal the motivation behind their choices. Often, customers feel restricted in answering simple ranking and rating surveys.

The Unintended Consequences of Employee Surveys

Mindflash

Employee surveys can be an excellent tool for discovering what employees want from the organization in order for them to feel engaged and productive. It has lower employee attrition, higher customer satisfaction, better innovation, and it makes more money.

The Great Survey Completion Rate Dilemma Solved (Maybe) | Social.

Dashe & Thomson

For many, that sparks a flood of surveys from companies looking for a little feedback on “how they did” (there may even be a few from Dashe & Thomson to watch for). But the problem that this survey fails to address is that the data set is already self-selected.

Survey 130

The Great Survey Completion Rate Dilemma Solved (Maybe)

Dashe & Thomson

For many, that sparks a flood of surveys from companies looking for a little feedback on “how they did” (there may even be a few from Dashe & Thomson to watch for). But the problem that this survey fails to address is that the data set is already self-selected.

Survey 130

5 Tips for Improving SaaS Customer Retention Rates

Cloudshare

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. How often does a less trained customer?

How to Drive Revenue from Your eCommerce Product Videos

3Play Media

Today’s consumers seek a retail experience that offers the best of both the on- and offline shopping worlds—combining personalization with competitive prices, choice with detail, and product tangibility with convenience. What steps does their product research process usually entail?

Survey Says: Your Employees Want Coaching and Mentoring

CLO Magazine

Consider the employee need first — a customer service representative will require different training delivery than an executive because they deal in differing issues throughout their day. Koreen Pagano is a product management director for D2L.

5 Things to Consider Before Implementing Customer Training

TalentLMS

Whether your company sells software applications or water pumps, a formal customer training program helps you reach all customers with the specific learning they need to successfully use your products. Who is your customer training intended for?

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.

Ways to Improve Feedback from Employees and Customers

Your Training Edge

In the business world, the most valued words your customers, as well as employees, can share with you are the ones you wish you would never hear. How can we improve our product?

Custom 141

Once Is Not Enough: How to Playtest Custom Learning Games

Bottom-Line Performance

Survey ratings determine the reimbursements healthcare facilities receive from Medicare. If your facility’s aggregate survey ratings are only three stars, you do not receive the same dollars as a facility who received five star ratings.

Games 226

Customer Segmentation Employee Training Tips

KnowledgeCity

As a marketing professional, you know that to attract customers, old-fashioned marketing approaches are not enough. They want to know not only about the product, but about your company, its values, its vision, and how it does business. That’s where customer segmentation comes in.

Capture customer preferences with our new ranking question types for surveys

ProProfs

With ProProfs Survey Maker ranking question types, you can do just that and more. You can engage customers better with survey ranking question types and also obtain actionable data, which presents a clear picture of customer preferences.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Assessment tool/survey.

SiriusDecisions 2017 Summit is Next Week! Plus, 2017 Product Management Tools and Technology Study

Web Courseworks

It’ll be a great experience for product management leaders — in fact, it’s been named one of “ 7 events no product manager should miss this year ” and a “ product management conference not to miss.” ” I’ll be presenting on a few topics, including Product Strategy on a Page: Possible, and Practical and Next Generation B-to-B E-Commerce , and participating in an analyst panel on Friday morning. Product Management

ProProfs launches online survey software

ProProfs

We are proud to announce the launch of our online survey software , using which you can create and administer your own surveys. Our new product has been receiving raving reviews from the press. Key features of ProProfs online survey software. Share and Embed Surveys.

Wanna Build a Better Product? Ask These Questions!

ProProfs

There wouldn’t be much to consider and the sales would definitely drop, and it’d lose a great number of customers. So why would you do the same with your product? So What Should You Do Before Building Your Product? . i.e., your customers.

Quiz 52

6 Tips To Create Customized Online Training Content For Your Corporate Learners

G-Cube

If so, then customized online training is your best bet. In this article, I’ll share 6 tips to create customized online training content for your corporate learners. How To Create Customized Online Training Content For Your Corporate Learners.