Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

Skills 130

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term.

Teams 158

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

Custom 103

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term.

Teams 141

Training for Lead Generation, Customer Onboarding and Support

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term.

Teams 151

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

Custom 146

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

managers (aka supervisors, team leads, mid-level managers). new managers transition from skilled individual producer to team. building a team today? companies to build their own custom solutions”. conversations with her team members. development team?

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

Make everyone on your team a product expert

Edume

A modern workforce is likely to be distributed, busy, tech savvy and customer facing. The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Practical tips for aligning a dispersed team 1.

Webinar: What can eLearning Brothers Custom do for you?

eLearning Brothers

Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.

Custom 167

6 Tips for Reducing the Complexity of Custom eLearning Development

4 ways to structure a winning elearning production team

Elucidat

How do you get the most out of your elearning production team and create smart, user-focused elearning, efficiently? Here we share four tried and tested configurations, each with their different merits, to help you develop a winning elearning dream team.

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it.

The DNA of a Customer-Focused Sales Team

Litmos

It’s no wonder there is such a willingness to invest in the success of our sales teams. What if the training is solely focused on getting a customer to sign on the dotted line, but not on what will happen once that customer stays with your brand?

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

State of the Front-Line Manager

you might use team leads, supervisors or a dozen. how individual contributors perform, increases that show up in engagement, retention, and productivity. supervisors on your plant floor, team leads in your. customer service group, shift managers in your retail.

Teach Your Team Negotiation Skills with an eLearning Course

eLearning Brothers

When you hear the word “negotiation,” you probably think of some high-stakes situation involving SWAT teams, dangerous criminals, and tense conversations through megaphones. The post Teach Your Team Negotiation Skills with an eLearning Course appeared first on eLearning Brothers.

Teach 156

3 Questions that Keep Product Managers Up at Night

Knowledge Guru

Product managers are passionate people. They are passionate about the products they create and the problems they solve for their customers. Product managers spend thousands of hours researching, testing and developing their products before its time to commercialize.

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

Custom 112

Meet the Team: Holiday Edition

TalentLMS

By 2009, we all knew (including grandma) how much we hated her Christmas desserts and a weird custom was born. Natalie Petsali, Customer Success Manager. Eleftheria Papatheodorou, Customer Support & Training Manager. Pappas, Product Designer.

Teams 71

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

How to Improve Customer Relations

KnowledgeCity

While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. Some companies release multiple new products every month, whereas others have so many different products that getting new hires up to speed can turn into a nightmare. Customer Examples.

Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? But this method surfaced some unwanted headaches for the team like costly travel expenses and web of logistical coordination between InterSystems and their learners.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

3 Productivity Tools for Training Professionals

Administrate

As our careers page attests, we’re big advocates of people who just ‘get things done’ A high level of productivity is vital if we’re to continue to deliver success to our customers, especially given that our team works a four day week. The post 3 Productivity Tools for Training Professionals appeared first on Administrate. Why work harder when you can work smarter?

9 Product Knowledge M-learning Delivery Formats for Sales Teams

CommLab India

It is a well-known fact that products are the lifeline of companies, and sales reps need to be equipped with good knowledge of products. Salespeople, who are trained well on products, can communicate their value proposition effectively, and needless to say, close deals better.