5 Ways to Improve Employee Product Knowledge

InfoPro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

Performance support is a tool, such as a document or a resource, designed to support critical tasks around specific moments of need, providing only as much contextual knowledge as is necessary to solve a job-related issue more productively, safely and to the required standard of quality.

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

Agile Microlearning Explained

2THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION INTRODUCTION Disruptive technologies are critical to growth and success. disruptive technologies are introduced, there is a dramatic. As a result, adaptive training technology became comparably.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. Useful insights come from every corner of the customer experience ecosystem.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. That’s why, there is a Training Budget, which needs to be split as per the classes of skills, considered as mandatory, for the employees to work effectively and productively. Differentiating Between Soft Skills & Product Skills. Product Training.

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Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist

Global eTraining

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist for Best Corporate / Enterprise Learning Solution The Global eTraining Knowledge Management Platform earns prestigious industry recognition. Edmonton, Alberta, Canada April 17 2020.

Why Custom eLearning Should not be Put on a Backburner Now?

InfoPro Learning

Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. Designing custom eLearning courses lets you decide the most righteous strategy and format to include for creating training material. This helps in devising great business rapport because of the customization done for employees.

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5 Trends for Productive Human Resources Management

Your Training Edge

Productivity is a focal point for human resources; they both must model it themselves and encourage employees to do the same. . Productivity in human resources management isn’t just the actions employees take, but also the systems and processes they have in place to make productivity possible. Here are five trends for productive human resources management. One of the limitations that many businesses face that negatively impact productivity is separate systems.

SiriusDecisions 2017 Summit is Next Week! Plus, 2017 Product Management Tools and Technology Study

Web Courseworks

It’ll be a great experience for product management leaders — in fact, it’s been named one of “ 7 events no product manager should miss this year ” and a “ product management conference not to miss.” ” I’ll be presenting on a few topics, including Product Strategy on a Page: Possible, and Practical and Next Generation B-to-B E-Commerce , and participating in an analyst panel on Friday morning. Product Management

New Learning Technology Means New Opportunities

Docebo

So, what was this piece of technology? . The similarities between the birth of the ATM and the new technologies being implemented today is striking. New Technology Presents New Opportunities . With ATMs now taking care of menial tasks, the teller’s job became focused on providing value to customers through more of a financial advisor role. The post New Learning Technology Means New Opportunities appeared first on Docebo. Embrace change, don’t fear it.

How much beneficial Custom Boxes for Brand Products Identity?

Learnloft

Custom boxes are the best way through which you can make sure that you get more profits from your sales, helping you to grow your brand and promote it effectively. Custom boxes are used by the manufacturers to make sure that they get the maximum profit from their packaging.

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. Customer/dealer academies for B2B and B2C.

Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? With a large network of thousands of employees, partners, and customers scattered across the globe, scaling their training was proving to be difficult.

Using the LMS to Stay Connected to Customers (and Beyond)

Litmos

Fortunately, most organizations have a wide array of technology options at their disposal to keep people connected, communicating, and collaborating. Organizations live and die by their customer experience (CX). It’s not just customers, either.

Learning Technology: How it can support workers to deliver results

Docebo

Meanwhile, new technologies, such as artificial intelligence, are expected to increase labor productivity by 40% , representing a clear indication that the need for skills development in those areas is paramount to enabling these new workers to do their jobs properly, while equipping them with the knowledge they need to adapt to change as those technologies continue to evolve. . The Impact of Learning Technology So Far.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? These days, with a vast spectrum of customer-focused solutions jockeying for position in the marketplace of ideas, we should expect vocabulary lines to blur. It primarily refers to frequency and depth of product or service use.

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Targeted customer service training can build the skills needed to do so with finesse.

How Technology is Changing the Way We Do Product Training

Lemonade

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. However traditional learning technology isn’t well-suited to the challenges and goals of modern product training. Let’s break down the various tools and technologies available for improving product training.

The Year in Productivity

Vitalyst

Last week, we began a month-long series examining 2017’s technology advancements and how they are transforming work. As we noted, some of 2017’s major technology transformations were related to collaboration, integration, cloud adoption, and the start of a corporate learning overhaul.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

What Features Do Technology Companies Need in eLearning Software?

TOPYX LMS

Forward-thinking technology companies understand that both employee and customer training is vital to increased productivity and a healthy bottom line. Implementing an LMS with features designed to support the needs of technology companies helps effectively train staff and customers and maintain a competitive edge. LMS Software LMS Technology

Customer Success Story - Universal Lighting Technologies

BlueVolt

Universal Lighting Technologies wanted to remain competitive in today's lighting market and educate their channel partners and end users on their product line and applications.

Help Your E-Learning Customers Understand HTML5

Rapid eLearning

Despite all of the testing, you’ll still have customers who have expectations that are outside your control. Some customers and clients just don’t know enough about this stuff so their expectations may not be aligned with reality.

Augmented Reality: Driving Potential of LMS Technology for Corporate Training

G-Cube

With ever-evolving learning needs, Augmented Reality (AR) is touted as powerful LMS technology for incredible training delivery. With the advent of Pokémon Go, AR technology hailed as a viable solution to train modern workforce more effectively. It provides an interactive experience from creating a gaming environment to product demos and much more. Significant use cases of AR technology to adequately train the new-age learners include: ?

How technology is making us more productive

Matrix

The face of business is rapidly and constantly changing with the extensive use of technology. Now, corporations are relying on these tools and gadgets to maximize the productivity of employees. The time saved may be spent on productive work.

CUSTOMER STORY: Nuvolo

PlatCore

In order to sustain this incredible growth, Nuvolo desired a flexible and scalable way to create and distribute product training to staff and customers. With a simplified, automated training platform, they can now focus on their core business of serving customers, employees, and the ServiceNow community. They wanted a Learning Management System that would keep the focus on the product. said Jason Siegrist, Nuvolo’s Vice President of Information Technology.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

Future of Learning Technology – 2015

Upside Learning

The Learning Circuits Big Question this month asks – “ What will the workplace learning technology look like in 2015 ”. The question is inspired from a post by Derek Morrsion – Technology to Enhance Learning in 2015 , quite an interesting post, a must read.