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Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. Useful insights come from every corner of the customer experience ecosystem.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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So, We Talked to a Vendor About Learning Technology…

CLO Magazine

Technology is absolutely everywhere, and like it or not, a great deal of the innovations that have evolved in the past few years are quite useful — for everyone. How important is technology for today’s learning leaders? Technology eases this burden for learning leaders.

LMS Vendors: How to Select the Right Vendor for your Goals

Hurix Digital

Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution.

How Technology is Changing the Way We Do Product Training

Lemonade

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. All-in-one product training.

Good Things Come in Three: L&D Trends and Questions to Assess a Learning Technology Vendor

Degreed

With constantly evolving technology, staying current with the direction and trends of the human capital industry is a full-time job — and a crucial one. But where do you begin when it comes to assessing a learning technology vendor? So ask how the technology is future-proof.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

EPISODE 28 – TOPIC SUMMARY AND GUEST: Today I have the pleasure of talking with someone who is both an experienced learning practitioner and an instructional technology innovator. KEY TAKEAWAYS: Product training can be a source of strategic advantage.

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

From the Vendor: Degreed on the Evolution of E-learning

CLO Magazine

E-learning has come a long way, according to Todd Tauber, vice president of product marketing for Degreed, an education technology company. We also search the internet, read books, listen to podcasts, we interact with our peers, our managers, our mentors, all through technology.

Choosing an E-learning Vendor? Review this Checklist First

CommLab India

If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place.

How to Get What You Want from Vendors

CLO Magazine

In a learning leader’s ideal world, the most purposeful and efficient learning technology would be easy to access, reasonably priced, and facilitate workforce development in a way that’s best for the organization. If a vendor is a true partner, this should be an open dialogue.

The Best eLearning Course to Fit Custom Requirements

Hurix Digital

In today’s fast-paced world, technology is evolving rapidly. A popular trend is companies hiring skilled professionals to build their own custom eLearning courses and contnet. Custom eLearning Courses vs Off-the-shelf Courses.

5 Tactics to Drive User Adoption Of New Technologies and Products

Allego

But with the right strategy, you can reduce the friction involved with rolling out new technologies and products to your team in order to drive lasting adoption. When employees or customers first start using (say) a new software platform, many will get frustrated or angry.

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Is Your RFP Response On Point? Tips for Learning Systems Vendors

Talented Learning

You know your product is a contender and you deserve a shot at closing the deal. Your answers seem like boilerplate product copy.” But vendors have more control over RFP outcomes than you may think. As a vendor, you can demonstrate leadership by seeking clarification.

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How Technology is Changing the Way We Do Product Training

Lemonade

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. All-in-one product training.

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The Ultimate Guide to Product Walkthroughs

Lemonade

You’ve got a new digital banking product ready to go. Neither your customers or your staff know how to use it. Customer support requests come pouring in, and your staff have no idea how to help. And that (should) mean investing in product walkthroughs.

See Learning Content From a New Perspective

Docebo

In today’s market, there are generally three types of ready-to-go learning content options: Learning platform integrations with content vendors: When an LMS offers integrations with one or more content vendors without white-labeling those content vendors.

How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.

Best Elearning Courses for You: Custom Content or Off-the-shelf Courses

Hurix Digital

There has been a move from the regular and mundane classroom techniques, to the fresh and modern methods of eLearning which is now used to create a more conducive learning experience with custom elearning content development. Customized Courses. Customized Courses.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. And what’s ahead for association technology ? It’s a broad scope – more than we expect any individual customer to digest. I think every vendor aspires to that.

5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

There are the basic question of pricing and features that you will, of course, be asking potential vendors. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).

Custom Tech Trends in 2018

AbaraLMS

In 2017, we saw various learning technologies evolve, which have paved way for better, effective, and valuable L&D technology applications in 2018. While many technology trends of 2017 such as microlearning, social learning, personalized learning, video-based learning, etc.,

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

As I get deeper and deeper into the industry, I’m more convinced than ever that “focus” is the key LMS technology trend of today’s winning vendors. Many vendors get bent out of shape about losing sales opportunities on features and then dedicate too many resources on R&D.

10 Things Vendors Can Teach You About Building an Internal Learning Business

CLO Magazine

Most learning leaders use any number of vendors to carry out the design, development and delivery of their internal learning agenda. In a way, the learning department is also a vendor, just in a different context. Serve their customers.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Emerging eLearning Technologies – Driving the Change

Hurix Digital

In the last 16 years, the use of elearning technologies by enterprises have grown by 900% and 98% of startups and small businesses are preparing for adoption of elearning as their full-time learning and development structure. Improved productivity. And as the adoption increases year on year, there are new technologies contributing to this ever-growing scenario. AR and VR have been a part of almost every industry and are leading the eLearning technologies trend as well.

Can Customized Learning Solutions Solve Critical Business Problems

Hurix Digital

In this modern world where today’s latest technology becomes obsolete in less than an year, continuous learning is paramount. Does that mean long-serving employees are always productive? A customized learning solution poses as the perfect remedy.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

What’s next? Continued progress on products and upcoming events

Rustici Software

We’ve talked a lot about our upcoming feature releases mainly because we’re excited about all the significant development efforts we’re bringing to our products this year. Our customer response so far has been great, but we still have folks asking us: What’s next?

Y R Some Vendors confused about e-learning?

eLearning 24-7

Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll It is a course online and not an electronic course achieved through some inner secretive technologies in 1952.

The Dearth of Science in Learning Technology

Clark Quinn

Over the years, I’ve looked at a lot of learning technology. First, I generally resist the ‘let me show you our product and give us your opinion’ That’s free consulting, and a very rude ask! strategy technology

Seven Simple Steps to Select the Right LMS Vendor

CommLab India

You need to follow a proven process to zero-in on the right vendor, who can meet your needs well. Select the vendors who score high, and contact them for the next step — a demonstration of their product. Step 3: Ask Vendors to Demonstrate Their LMSs.

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

I may in fact be obsessed with learning technology. I spend my days anticipating, tracking, understanding and interpreting learning technology trends so I can help organizations make better buying decisions. Commercial Training Technology = Unique Challenges.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

10 Ways to Lose at Selling Learning Systems: For LMS Vendors

Talented Learning

LMS vendors, I owe you a post. Then we recommend 4 highly qualified, matching vendors to evaluate in a formal RFP process. Learning systems buyers are always more successful when they invest time upfront qualifying vendors for their specific business situation).