Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training?

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Infopro Learning

JULY 26, 2023

According to a study by Salesforce, 90% of sales reps on high-performing teams have leaders who encourage them to prioritize building long-term customer relationships rather than focusing solely on short-term wins. By comprehending this framework, you can identify the areas where product-centric training can be integrated seamlessly.

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Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Knowledge Productivity Product Games 305

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

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Consulting Custom Organization Tips 416

Infopro Learning

APRIL 15, 2024

These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. Continuous Accessibility: AI chatbots are available 24/7, providing timely access to learning content or training guidance whenever employees need it.

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Diversity Training Compliance Training Blended Learning Simulations 221

Infopro Learning

NOVEMBER 28, 2022

Organizations are using online training modes and learning analytics to improve the performance of their learning programs. Learning leaders need reliable data to evaluate the success and shortcomings of the custom eLearning program and design effective strategies for optimizing their impact. What is Learning Analytics?

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Custom eLearning Development Analytics eLearning Developer Corporate eLearning 450

CommLab India

MARCH 19, 2024

I n today's fast-paced business environment, a deep understanding of your products is essential for success. Effective product training empowers your sales teams, customer support staff, and technicians to provide unmatched value to customers.

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Origin Learning

JANUARY 22, 2021

Why Build a Customer Onboarding Program? An investment in customer onboarding ensures a great start in the lifecycle of your. The post Improving The Customer Onboarding Experience Through Product Training appeared first on Blog - Originlearning.

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Productivity Product Custom Training 130

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

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Sales Productivity Product Support 211

Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

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Behavior Teams Metrics Custom 221

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

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Sales Productivity Product Support 193

Lambda Solutions

JUNE 8, 2023

In today's competitive business landscape, customer training has emerged as a strategic tool to drive growth and elevate customer satisfaction. By equipping your customers with the knowledge and skills to effectively use your products or services, you not only empower them but also lay the foundation for long-term success.

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Paradiso

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training?

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Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Self-paced learning .

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Rustici Software

FEBRUARY 22, 2024

Ethena has been around for the better part of 5 years, aiming to make workplace compliance training not such a drag. They now offer a course library of over 150 individual courses and micro-learnings on the most commonly needed topics from harassment prevention to DE&I, and much more plus an LMS offering enabling custom course content.

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dVinci Interactive

JANUARY 12, 2021

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

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Customer Service Services Custom Delicious 245

CommLab India

JANUARY 9, 2024

P roduct training cannot be given in isolation and is not confined to product knowledge. What should a salesperson know first to sell a product? He needs to know about his company including the products it sells. He needs to know about his target customers and also about the competition.

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Productivity Product Knowledge Content 91

E-Learning Provocateur

MARCH 18, 2024

Beauty is in the eye of the beholder, and I beheld much to admire in a recent podcast in which Hayley Curcio, Head of MECCAversity, shared the iconic retailer’s approach not only to training its workforce but also to educating its customers. ” I think those two observations describe customer education in a nutshell. .”

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Custom Education Tutorial Podcasts 105

CommLab India

APRIL 1, 2024

B uilding genuine customer relationships is more likely when your consumers are satisfied. However, in today's fiercely competitive world, where businesses vie for attention with similar offerings, the perception of your company and its products and services holds immense significance.

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Productivity Product Training Train 65

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

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LMS Trends Custom Metrics 91

CommLab India

FEBRUARY 15, 2024

I magine a customer, eager to purchase a product, walks into a store or browses an online shop. But when they ask the salesperson for assistance, they fumble through their explanations, leaving the customer more confused than before. They have questions and maybe even some concerns. That’s bad, isn't it?

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Productivity Product Knowledge Content 108

eLearning Industry

MARCH 2, 2023

Customer education may not be a priority, but it can boost brand engagement and customer loyalty. Learn how to build a successful customer training program. This post was first published on eLearning Industry.

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Custom Productivity Product Training 105

Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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Productivity Product Custom Virtual Classroom 98

Learning Rebels

FEBRUARY 1, 2024

Does the idea of being productive make you feel like you are juggling flaming chainsaws while blindfolded on a unicycle? Between designing workshops, crafting engaging training materials, and nurturing employee development, finding time to breathe, let alone be productive, feels like a pipe dream. Remember Franklin Planners?

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Productivity Product Tools Evernote 130

Creativ Technologies

MARCH 13, 2023

Customer training is genuinely needed by companies to sell products. Without proper training, customers can’t use products, especially the impeccable software that is getting released into the market every day. The customers have problems using the SaaS products and hence need training videos.

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Productivity Product Custom Training 52

CommLab India

JANUARY 9, 2024

I n the dynamic landscape of modern business, product knowledge is the linchpin that transforms a team from good to great. As the heartbeat of successful sales and customer engagement, a well-informed team can make all the difference.

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Knowledge Productivity Product Design 98

CommLab India

MARCH 28, 2024

F rustrated customers? This might be your cue to go over your product knowledge training! Imagine your sales team confidently handling customer inquiries, highlighting unique selling propositions, and closing deals with ease. This is the power of effective product knowledge training. Lagging sales?

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Knowledge Productivity Product Strategy 57

CommLab India

MARCH 8, 2024

E ffective product training is essential for the success of both the marketing and sales teams. Without a thorough understanding of the product or service they're promoting, these teams are unable to effectively communicate their value proposition to the target market.

Productivity 57

Productivity Product Trends Training 57

Litmos

APRIL 2, 2024

Customer expectations have also evolved – often exceeding the capabilities of overburdened customer support teams. Instant and seamless support is now considered a given for consumers seeking products and services online […] The post What’s the Business Impact of Customer Training?

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Custom Business Training Train 52

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Productivity 52

Productivity Product Knowledge Program 52

eLearning Industry

DECEMBER 4, 2023

This case study demonstrates how LEDVANCE achieved training success with a custom-built LMS that kept employees, customers, and end users up to date with product information. This post was first published on eLearning Industry.

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Case Study Custom LMS Companies 124

Origin Learning

FEBRUARY 1, 2022

Understanding Performance Support and its Link with Improving Productivity “Performance Support Training” is highly misunderstood. The post Improving Productivity with Performance Support Training appeared first on Blog - Originlearning. It is often perceived as.

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BrainCert

SEPTEMBER 9, 2022

Product adoption is the process where the customer finds out about your product and goes through a process to become aware of your product and become a regular user after finding the value in your product. To achieve those benefits, they need to learn how to engage with the product to get the benefits.

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Wisetail

JULY 21, 2022

Learning & development activities and training delivery are critical for the success of new employees. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

Customer Service 243

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Docebo

FEBRUARY 2, 2023

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. It includes courses, peer supported learning, product tutorials, webinars, user guides, FAQs, and other resources. You’re absolutely right.

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Talented Learning

JANUARY 18, 2024

Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. Learn which mistakes to avoid in this Customer Ed Nuggets episode

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