Business applications of Twitter

E-Learning Provocateur

Earlier this week, I attended a Twitter Camp billed Twitter is not for dummies. I had the privilege of facilitating one of the breakout sessions, which focused on the business applications of Twitter. But of course, tweet scanning also falls into the Customer Service portfolio.

Travel, tracking and Twitter

Learning with e's

Within the hour, KLM were on Twitter, responding to my tweet. Twitter is quite a powerful communication tool, but don't just take it from me. An article on the BBC News site also shows why it pays to complain on Twitter. In higher education, our customers are our students.

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

The Golden Age of Customer Feedback


Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody.

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The Year in Productivity


And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

The Year in Productivity


And that’s the point: Organizations are becoming increasingly customer- and employee-centric, and it began to show in 2017. Collaboration’s productivity-boosting potential grew in 2017—not just in theory, but also in practice.

Twitter Tips for Your Business


If you’re just beginning with Twitter, it can be daunting trying to keep up with the 24/7 activity. These apps help you organize, schedule, and analyze your Twitter. It allows for multiple custom timelines to be viewed at once and you can manage multiple accounts all from the same page.

SiriusDecisions 2017 Summit is Next Week! Plus, 2017 Product Management Tools and Technology Study

Web Courseworks

It’ll be a great experience for product management leaders — in fact, it’s been named one of “ 7 events no product manager should miss this year ” and a “ product management conference not to miss.” ” I’ll be presenting on a few topics, including Product Strategy on a Page: Possible, and Practical and Next Generation B-to-B E-Commerce , and participating in an analyst panel on Friday morning. What’s Hot on Twitter.

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Twitter. the Twitter, Facebook, Linkedin, External blog, IM connections – Yahoo, AIM, etc.,

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The Cost of Misinformation in Customer Service


Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. They include: More spending per customer. Better customer retention.

Product Review: Lectora Snap! Empower

eLearning 24-7

interfaces directly with the product (ribbon? is not the only product which has an issue with a 64 bit Windows computer but in combination with PPT 2010, I’m unaware of any other. When I looked at the product, I immediately thought on the song by Snap – called Power!

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

I mean you could add a social angle to it – “Twitter Feed”, “leaderboard top rankings”, “where you stand in the rankings”, “list of favorites” and so forth.

How to Navigate Difficult Internal and External eLearning Customers

eLearning Brothers

So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them.

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The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. Keeping it short and focused: sales people who need product knowledge information work in challenging, fast paced and often noisy retail environments.

SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?


For example, Udemy allows professional tutors to create and sell their online courses on their website to a wide range of customers across the globe. – SaaS-based Solutions – Custom based Solutions 2.1. What are you really good at?

5 Reasons to Put Your Customers “In the Know”


Certainly, internal training is critical, especially in such learning areas as on-boarding, product training, leadership development, and closing the skills gap. Your customers can be an objective source of inspiration for innovation ideas. Increasing Product Knowledge.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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How Better Customer Service Training Turns Angry Customers into Brand Ambassadors


Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

The big story last week was how Facebook and Twitter played a lead role in the Egyptian protests against Mubarak, allowing people to bypass the Internet shutdown and post messages via telephone calls. Your customers deserve to be considered seriously, so does your business.”

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Product Review: Microsoft Office Mix add-in for PowerPoint 2013

eLearning 24-7

Some products including Articulate Studio and Storyline use the Microsoft SDK PowerPoint ribbon as their main ribbon. Use products such as Adobe Presenter or iSpring Presenter and in just a few short seconds you will be in PowerPoint and you can start building courses. The product?

EdCast the Twitter of Education Raises 16 Million in Latest Funding Round

Training Industry

Mehta applied this idea to learning with EdCast, a platform he describes as “the Twitter of education.” Asset Management (an investment arm of one of EdCast’s customers). EdCast plans to use the new funding to expand its sales and marketing efforts and continue product development. Will the “Twitter of education” accomplish this goal? Social media is not only a buzzword in several different industries; it is also a powerful force on society and the workplace.

This Week on #TalkTech: Games for Customer Education, Learn to Code and Samsung Partners With Visa

Bottom-Line Performance

#TalkTech is the “flipped” approach to Twitter chats. Topic 1: How can mobile apps and games be used to educate customers about a company? If you want to educate customers, you have to do it in a medium they enjoy.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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How to contact TechSmith on the Web – Twitter, Facebook, YouTube and More!

TechSmith Camtasia

Some people love Twitter and some people hate it, and the same is true with Facebook. Well, we are active on all of them, so please contact TechSmith where you want and we promise to deliver the latest news, tips & tricks, and product update information. Is Twitter your cup of tea? - Fun with TWITTER avatars

Corporate eLearning Strategies and Development

I wanted to find a web app that would pull out all of the avatars of my Twitter followers and put them into a collage.jpg. I sent out the question to my twitter peeps and this was the first reponse that I got back. This has nothing to do with eLearning! But, I think its VERY cool.

Meet Tiffany Wood, Snagit Product Manager Extraordinaire

TechSmith Camtasia

Meet Tiffany Wood - She's the new Snagit Product Manager! He's recently been promoted from Snagit Product Manager to our Director of Web and Enterprise Services and he's still wearing the hat of the Jing Product Manager. TW: Right now, I use Snagit to create presentations about Snagit, capture feedback from customers, create mockups to share ideas, and capture receipts from online transactions. You'll see her on the road at Tradeshows and on Twitter at @snagit.

Product Review: Mzinga OmniSocial

eLearning 24-7

It was a confusing challenge for me, because it offers so much capabilities and strengths, so I define it as a true social learning management system (standalone) that offers extra power for a customer to select specific apps and use them in the customer’s portal or web site or in some fashion with their own learning management system. Because it offers the capability to start out using it either as the robust social learning product and ignore the LMS part (inc.

E-Learning Innovative Products – They are Out There

eLearning 24-7

It is what makes any product or service, aspire to new heights. Product updates, some new features – but boring town. Sure, there are plenty of failures when you are in the “Innovators & Risk Takers&# camp, but I’d rather take a spin on that product that stay along the course (no pun intended) with what everyone else is doing. Innovative Products. Skinned to match the customer’s look in your system. You open the product.

Twitter # 10 The Creators

Vignettes Learning

We are able to produce more products at the least costs. The customer revolution is here - where customers are the focus. Industrial revolution succeeded. Yet, another one is now here - the Creators is the new market. People who create and sell and share their ideas. Google is an example. We CREATE A STRING of words and Google answers back.

Google Wave - Twitter - eLearning Learning Best of October 2009

eLearning Learning Posts

Twitter for learning - Sticky Learning , October 25, 2009. Customer Competencies, Co-Creation, and Brand Communities - Skilful Minds , October 20, 2009. The Power of X – Experiential Learning in Today’s World - Performance Learning Productivity , October 7, 2009. To get Twitter you gotta Tweet! Free Powerpoint Twitter Tools , October 6, 2009. Twitter Research - Best of eLearning Learning , October 12, 2009. Twitter (137).

How In-House Training Saves Money, Increases Productivity, and Boosts Morale


The company had once had a great reputation and solid products, but by the time I got there, it badly needed a boost. We found that customer service skills, product understanding, and mastery of the company’s computer systems were the most conspicuous skill shortages.

Content Marketing Basics Going Into 2019


If you have been put in charge of creating content for marketing your products and services, you already know how important marketing is to create sales and profits for your organization. Better customers who have more loyalty. Improve customer service?

Dissecting Saba's New "Anywhere" Product for Mobile Learning

mLearning Trends

I happened upon a tweet last week while trolling my Twitter in-box that heralded a product announcement from Saba for their new " Saba Anywhere " offering designed to make training delivery to mobile workers easy, practical and secure.

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New Post-Millennial Cutouts For Your Next eLearning Soft Skills Course

eLearning Brothers

Due to the nature of the custom referee poses, you can easily incorporate them into any soft skills presentation or training. Be sure to follow us on Twitter , Facebook , and LinkedIn to stay up to date on what eLearning Brothers is doing and when new content is added to the library!

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